COFFEEJACK Avis 

I spent £189 with this company for the deluxe kit 3 almost weeks ago. I have emailed and messaged them numerous times to ask about the order status and have heard nothing. I don’t even know if they will send it. Their customer service is diabolical. Even if the item arrives, I would t do business with them again. Just basic customer service is all I expect.

Non-receipt of Purchased Product
I participated in the kickstarter campaign of this product, which I have not yet received.
Despite making full payment and receiving order confirmation, the product has not arrived. I wrote several times and have not received any response to my messages after May 15th, 2024.
I have run out of patience and believing on their good faith.

Backer Number: 85**, Purchase Date: mid 2021.
This delay has caused significant inconvenience and is likely to cost significantly more to me due to an increase in taxes for this late delivery.

The produce is not available, and they did not provide me the option of a full refund.

I trusted in the past that they value customers but it seems they do not.

I reviewed this company recently, and it said they stole my money because I had yet to receive my product. I have now received it, but it took so long to come. I emailed them several times while I was waiting to recieve it, and I was waiting for a response. I cannot comment on the product because I have just received it, but their customer support is terrible. They don't communicate with their customers, and there appears to be no contact number. I wanted to edit the original review, but I was unable to, so I have had to write a new new one. The product looks really good. But only gave 2 stars due to their customer service which is awful. Please ignore my original review.

I made an online purchase on 4/05/24 and am still waiting to receive my purchase. I have emailed three times and have yet to make any effort to reply. They have stolen my money and not provided a service. This company is a joke. Also, since paying what they initially called a special price, it's been reduced again on their website. Do not trust this company.

I have tried twice over the past year to get some help from CoffeeJack, as both units I bought through their original crowdfunding program broke in the same manner. Their after sales customer service is rubbish.

I took a chance with these guys on Kickstarter and then COVID happened, I really commend them for sticking through the entire process and I got my product and was super pleased! Even though delays happened, as with the everything else in the world at the time, they communicated through the entire process and delivered. My particular order has complications due to the USPS, and they sorted it out.

Have been waiting for delivery for FIVE YEARS since they launched in kickstarter. All the updates received were they messed up the customer records and unable to make things right. Their approach to resolve is to treat customers like id0its and according to their updates, any customer trying to contact them by emails or enquiries they will be put at the last of the queue again to make customers from asking where the orders were. So give them a hand by reducing the number of customers to the level that Ashley and the team can handle.

I *really* liked my Coffeejack. I bought one for myself and one for my parents. It makes great espresso once you learn how to use it. Unfortunately, mine stopped working this morning and I cannot figure out how to fix it. I know that the designers are too busy to be able to provide customer service. It sucks that the machine stopped working right before I went on a trip (I *love* being able to travel with good espresso, which the Coffeejack made possible), which is hugely disappointing. I'd love to get it diagnosed and fixed, but I get the feeling that is unlikely. It sucks that a cute startup doesn't have the capacity to help old customers while trying to build a business. I feel for them, but I'm, also disappointed.

Mine broke, same place as many other users. Instead of replacing the part CJ gave me a discount code to buy the replacement part. Which was still waaaayy too expensive. Has the part been redesigned so it won't break again? I didn't want to find out to be honest. The whole experience with CJ has been pretty wack, I threw mine in the bin.

I ordered a CJ via Kickstarter. Issues during Covid mean it took a very long time to arrive and, also as a result of Covid, I have worked from home and not used it as much as I had hoped. Despite not using it too much, the same crack has happened as described in numerous other reviews and I can't get hold of anyone in Customer Services to understand what can be done. Doubly frustrated because I just forked out for a (very expensive) CoffeeJack tamper as it is a non-standard basket size so you have to get a specific one. Such a shame because it should be brilliant.

Yes, it took a while but most of that was due to covid. So it's only fair to put that aside in terms of the review. The product is now excellent and fit for purpose. Its use entails a short learning curve and, above all, a gentle touch. It makes excellent coffee. It is a credit to the designers who have also maintained their dignity and integrity throughout.

I was a very early backer and - as an inventor/entrepreneur myself - I totally commiserate with all of the frustrations you've experienced in ultimately bringing to the market products that far exceeded my expectations! Keep up the Great Work!

Even though this product took longer than expected to arrive, it actually did.
The team are a dedicated hard working group striving to deliver the best they can.
The CoffeJack is really good, I don't use it as often as I expected but my circumstances changed since I ordered it. I do use it when carravaning and when off the beaten path it pairs great with my JetBoil.

I have been enjoying my CoffeeJack. I have traveled with it many places and enjoyed an espresso when otherwise I would not have (on a plane instead of generic coffee, on a beach watching a sunrise before the coffe shops open, in the Cascades away from civilization). Definitely portable, definite easy to use. The funnel and spreader have helped take the experience to a higher level and I am getting better consistent results.

Although the development and delivery schedules were delayed, the developers still completed the development responsibly, and the quality of the products received was very good, exceeding expectations.

This is an incredible human-powered precision machine. It makes a beautiful shot of espresso when used properly, perfectly enjoyable.

The wonderful espresso from the coffee jack is so easy achieve and can be done nearly anywhere. Great travel companion.
Have had a few hiccups with seals and ordering. Lost confidence in delivery so have not ordered new accessories. But will soon.
Still love the coffeejack!

After tweaking a few things per the Coffee Jack web site/You Tube videos, I fell in love with the outcome. Using the Coffee Jack has now become the only way I make coffee. It took a little time to get used to, about a week, and now has become a daily ritual in my life.

My Coffeejack went to my son & daughter-in-law who use it often and have found that it makes very good espresso. The final design, the quality of materials, and the quality of manufacturing turned out well. Yes, I waited a few years for it, but no Kickstarter project comes with any guarantees for timeliness. Thanks for taking the time to get it right. I'd much rather wait for an excellent product than settle for lesser quality delivered quickly.

I am writing this review enjoying a CoffeeJack espresso. I have had my CoffeeJack about a year and use it a few days a week. It is easy to use and clean, it's portable, compact and makes great espresso.