Cornish Gems Avis 260

Oooohh we had a lovely week stay in Tyreen thank you 😊

It's a great sized stylish cottage over 3 floors (we had 5 people and a dog) and just a few steps from all St Ives has to offer. Comfy beds, rainfall showers and the separate basement lounge area was great for teenagers.

We parked in the Island car park and paid the £25 week fee to save using the included space which was further away. No car needed as you can walk everywhere.

Source Kitchen, One Fish Street, Porthminster Kitchen and St Eia cafe were our faves to eat.

Get up early before the crowds and you have the beaches to yourselves (even in summer hols). Less than 5 mins.walk from the cottage. Bamaluz - small and always dog 🐶 friendly, Porthgwidden - medium - best for morning swims, Porthmeor - large- best for body boarding and surf lessons.

Thanks again

Angela

Merry Mead St Mawes: not as pictured (no outside dining facilities), swimming pool that wouldn’t stay heated so we barely used it, dangerous overheating in bathroom (was told the owner is aware - fix it then!) cracked window panes, coffee machine not working, grubby kitchenware, internet doesn’t reach/work in end bedroom, pool generator/fan placed on that bedroom wall which buzzes audibly all night, no storage for garden cushions so had to pile them up in bedrooms if it rained, £8 kids activity pack pre-ordered didn’t materialise until we got back home. Had to phone in and chase up faults all week - was told they hadn’t checked the property against the website photos! Certainly NOT worth £8000 for one week. Have had no update/response from owner or Cornish Gems despite chasing. Will never book with them again - total rip-off and no responsibility taken for any of the problems we encountered.

This was the third time using cornish gems all three properties we have stayed in have been lovely properties with quiet locations and offered everything we could ask for to make our stay comfortable, have already booked for next year. Thank you cornish gems for making our holiday breaks stress free

This will always be our home from home at Westhome in Carbis Bay as part of the Cornish Gem portfolio. A beautiful house with great provision and a super spot. Thank you to the owners and the great team at Cornish Gems once again.

We had a magical week in Rosilian Hall. The house is outstanding, inside and out, in a beautiful location. The facilities kept all our large mixed age group very happy. Our second property from Cornish Gems and we hope to use them again.

We recently used Cornish gems for our stay at merry mead in st mawes Cornwall. I cannot praise Cornish gens highly enough, from the booking process, to the arrival Information to the property itself which was the best rental we have ever stayed at in the U.K.
the quality of everything at merry mead was outstanding from the bedding to the towels, the kitchen equipment, the bathrobes etc it was like staying in a luxury hotel. The add on services they also free are fabulous including a food order via the good Cornish food company who delivered locally sourced high quality meat veg fruit fish etc on arrival day, we also received a gift voucher from Cornish gems for £70 to use against an order as a welcome gift. We also had the opportunity to have a guest chef which Cornish gems arrange arrive at the property and cook a gourmet dinner for the evening bringing ingredients creating an amazing meal on site for our guests before cleaning everything up and leaving. Such a fabulous and special evening.
In summary I would not hesitate to use Cornish gems again for my holiday in Cornwall, first rate in every detail thank you

This is our third holiday with Cornish Gems. Their customer service is excellent and the properties we’ve stayed in are fabulous. The location and views have been unbeatable. We’ve rebooked again for next year.

We had a great week at no 9 salt in St Ives. The property was very well furnished and a pleasure to stay in. The information from Cornish Gems was very good and we would use them and the property again.

We have booked several holidays with Cornish Gems and would highly recommend them. They have a good range of high quality holiday lets and exceptional customer service. Their website is easy to use and property descriptions are accurate. When direct contact is needed to find a property their sales team are very helpful.

We had a great week at Ferry Cottage. Beautifully furnished and decorated, and with a sweet courtyard garden that we sat out in. All just as the website had described it.
The booking process was straightforward and helpful, with parking arrangements made for us at a local car park.
We ordered a Cornish food box which was a real success. Everything fresh as could be, and chilled things already stowed in the fridge when we arrived. The chicken and bacon were excellent. Nice to support local producers - I will order one again next time I stay at a ‘Gem’!

Beautiful little fantastically furnished cottage in a quaint friendly village.
A proper relaxing experience.

Spent a week at the Trick in Carbis Bay. First impression not good - the fridge hadn’t been cleaned also the gas hob - kitchen taps loose. On a positive note the location was great. Wouldn’t stay here again.

Just a very well presented cottage, clean with plenty of space. Very quite but just a 5 min drive to the beach.
Perfect if your looking to relax 👌

We had the best 7 days at the Calf house,
On arrival it was everything and more of what we had expected, absolutely beautiful cottage, hot tub, gorgeous bathroom...in a secluded spot ,really quiet too.
Only a short drive to either shops or the beach..,we love Cornwall and have already booked again for next year .
Thank you Gems

We have used several agents in the past for Cornish holidays and Cornish Gems are a cut above the rest. The staff were very helpful and efficient treating us as like a special customer. We particularly appreciated the follow up call on our first full day in the cottage to check that all was to our liking. Cornish Gems made the holiday experience very enjoyable. The cottage was well described and suited our needs. Many thanks Cornish Gems

We have been lucky enough to stay in a number of Cornish Gems over the past years. From Treetops, Ocean Cliffs, Mill Cottage, Wickham House, ELYNGLAS, BODRIGY (the most amazing house ever we got a covid deal on it otherwise too costly for us but OMG). Our extended family have also stayed in a number of properties for their hols with them. They are the best company we have used to date for this country. Always helpful, good call ins and check ups. Updates on any issues like locks, windows or things not working as should. All the properties we have stayed in have been wonderful. The log fires we love, the views, the cleanliness, the CORNISH GEMS BAGS - HELLO!! We use them for our shopping at home - never stop them please CG!. We have stayed at Ocean Cliffs twice now and are sure to return when we can. The most wonderful sea view - we were there for the recent storm and it was amazing to watch, sat inside all cosy and with the fire over Easter. Very lucky. Beach days, ice creams, and rain but knowing going back to our home from home. Delightful. This time was great to know when the hot tub checkers were coming to test it etc and they even came a day earlier than said which made more sense so half way through hol for us rather than nearer end. Thank you to Cornish Gems for once again enabling us to stay at this owners beautiful apartment, and even extending a little. Are the holidays cheap? No. Are they worth it - yes! Nothing in this country seems to be cheap anymore and yes holidays abroad may be cheaper sometimes, but we adore Cornwall and go as an extended family with our two little girls and my parents & this is the perfect place for family times and memories. Highly recommend Cornish Gems and Ocean Cliffs. If we ever get the money to return to Bodrigy we will be there in a shot.

The 2nd time we have used this company and the properties have exceeded our expectations. From booking to check out, nothing was too much trouble. I sent a couple of emails with enquiries whilst I was staying and each time they were resolved quickly and efficiently. Will definitely use again.

I absolutely hate writing a negative review if anything I would promote a business or service but this really does need to be highlighted.

We stayed at the lovely tregonce farmhouse in padstow. I think it’s our 4th or 5th stay there. It’s a lovely property, excellently located and immaculately clean. So for those reasons it’s a 5star anyway of the week.

Over the years we have had issues but they have been resolved quickly (ish) for instance the heating didn’t work I believe 18 months roughly ago and it was fixed the following morning. No issue and no compliant from ourselves.

Last October the handle came off on the door, we were locked out (no car key or other access ) for around 2 hours in the rain, the service then wasn’t great and I ended up asking a neighbour for a screw driver and took the door knob off and the following day it was fixed. We didn’t complain other than to raise our frustration. No compensation offered for the fact that we were left outside for 2 hours in the rain soaking wet but we let it go.

This time however april 2023 was disgusting service

Basically the cost of renting the farmhouse is quite costly £2500-3k for a week so it’s not cheap and really for that money you expect HEAT!

We arrived on the Saturday and it was chilly but we thoguht it was just us and didn’t think too much about it

Sunday morning we contacted by phone Cornish gems who replied by text to say someone was coming out (no offer of any logs or anything ) we have no heating at all and only enough water for 2 quick showers at a time (45 plus min wait in between)

So day we get home around 7pm to a note from the engineer (no updates from Cornish gems in the day so we assumed all was good) saying he’s left us two plug in little heaters

I text Cornish gems who said they were unaware of this (why they hadn’t chased their contractor engineer up I don’t know )

The lady chased for news and advised basically they’re waiting on a part !

Again no offer of anything else logs etc

So I’m expected to what a 4 bedroom 3/4 living roomed house with two plug in heaters ! I spent the night moving heaters around and we spent another night going to be early in our hoodies etc

Monday no heating again and I messaged and said if no heating I require logs and towels (as I cannot dry the towels on the radiators as there is no heat )

I was advised as well to wait 30 mins for showers ! Mental

Tuesday no heating no more logs we complained again and was advised by a Cornish gems agent that we could dry and wash our towels In The dryer !! I pointed out that I had come away for a holiday not to do a load of washing etc

Then he said can the heat of the house not dry the towels! Honestly I do not know what these people are thinking it’s an incredibly cold house when not heated and it’s a lovely house when it is heated

I insisted more logs to be dropped off

Wednesday no heating finally 6 bags of logs dropped off - Wednesday was the brunt of storm noa so we spent a lot more time in the freezing property and used the logs that day but had to ask for more logs which were eventually dropped off 6pm Thursday

We were desperate to go home but the issue we had was we were having extensive works done at home so we have no kitchen at home so it was go home to no kitchen but warmth or stay in the cold with a kitchen ! Also we had booked a lot of things that week and when we tried to cancel the things like meals and water sports we were told we would lose the money so it was a case of lose around £650 in bookings or stick it out

Our daughter and partner gave up on Wednesday and headed home and we hung out planning to go Thursday but then tragedy struck as outside the front door and gate there is no drain for surface water and due to the rain it was flooding (water was also coming through the windows !) my son slipped on the water and crashed into the front door splitting his head open and requiring 5 stitches ! We spent a few hours at Newquay hospital who were amazing but it meant we had to stay another night as he was advised to rest

I advised Cornish gets of this also but haven’t even had the courtesy of a reply or “I hope he’s ok”

Thursday at 4:30 one of the boilers was finally fixed to allow a mild heat but we were advised you can’t use the cooker or it will turn the heat off ! If you turn the cooker off it should come back on !

We have asked for a refund of sort of the fee paid and we have asked for a reply and an apology but nothing

It’s very disappointing on the treatment we had and it was a very awful week

Also to add insult to injury on Thursday Cornish gems had the audacity to call us to actually ask if we could advice on the work that’s been done to the boiler as they hadn’t managed to speak to the engineer !

Since emailing Tim from Cornish gems has called and an apology has been given and and he was very helpful and decent to speak to

Seamless experience. Right from booking online to arrival and departure everything was easy. Will definitely use again!