Countrywide Avis 

I wish I could give zero stars and even at that I’d feel like that was generous. I used them as a landlord with the same tenants I had the entire time, the tenants were great and the first year was fine.
After year one communication from country wide became non existent. I had to chase them up for multiple enquiries and to get work done (leaking shower, broken dishwasher) because I didn’t want my tenants dealing with that. They also charged me upfront for work eventually being done in the house but also deducted it from the rent so again I had to chase them multiple times for refunds.
There doesn’t even seem to be any communication between different departments within the agency.
The plumbers/ electricians etc they use are absolutely useless even though they come “highly recommended” from them. I had to pay twice to get something fixed in the property even though it was their contractors who messed it up to begin with.
I had one inspection done the entire 4 years and they told me everything was fine and in good condition which turned out not to be true as there was mould growing on the walls due to the tenants not opening windows/ ventilating the house during winter.
I put complaints in and nothing was done. When I eventually told them I didn’t want to use their services anymore I was told you have to give them a 3 month notice period. Surprisingly to no one during this 3 month period you’ll hear nothing from them. They even set up a new energy supplier on the property without contacting me.
There are plenty of smaller letting agencies with much higher reviews I’d plead anyone to go with, it genuinely seems like county wide staff are experiencing their first day on earth whenever asked about anything.

Absolutely rubbish - very poor customer service, communication takes ages and same thing need repeating so many time to get acted upon. Very unprofessional and ineffective.

I cannot recommend Caroline Toyer highly enough! From the very beginning, she guided me through the entire mortgage process with patience, expertise, and genuine care. She was always available to answer my questions, whether by WhatsApp or email, and her responses were fast, clear, and reassuring.

Caroline made what could have been a stressful experience completely smooth and manageable. Her professionalism, knowledge, and dedication made me feel supported every step of the way. Thanks to her, buying my first home was an exciting and stress-free experience.

If you want a mortgage broker who truly goes above and beyond, Caroline is the one to go to!

I had a deeply frustrating experience dealing with this company, specifically Rula Keivani. Despite my check-out report explicitly stating that the property was left in good condition with 'no defects found,' they have refused to return my deposit. Rula has been completely useless throughout this process, ignoring multiple emails and forcing me to raise a formal dispute. It is clear they are trying to withhold my funds for no legitimate reason. Potential tenants should be extremely cautious.

AVOID!!
you cancel new insurance qoute they still will charge you becarfull

I've been using them as a tenant for 8 months now. The boiler has never worked in the past 8 months - still not fixed to this day (even though the contractor has come out twice now, to do what?). I am questioning the legalities of their diabolical operation.

There is so much wear and tear in this property, and so many things need doing that they just do not act on them when I have reported. Not just the boiler - Hobs on the cooker have never worked - red flag safety issue they are ignoring - Shower head and Shower Temp Mixer are absolutely full of limescale - hygiene issue that they are ignoring - Bathroom linoleum flooring is discoloured from a previous leak - They refuse to renew this - Carpet looks like it has never been changed - really dirty when we moved in - tap was hanging off upon moving.

Serious lack of communication between property management and contractors - contractors turn up at a time completely different to what was agreed - causing further delays to issues getting checked again. I feel like they are just full of excuses all the time - I could say more, but I think other reviewers have also said more than enough.

After reading other reviews, tenants do not seem to get their deposit back even though the property is in excellent condition, so wish me luck for that! This is the service we get for cheaper market prices, I guess!

Appalling company. Having been a landlord for 16 years, and a tenant for 15, these are by far the biggest bunch of cowboys i've ever encountered.
Urgent repairs take excessive amounts of time to resolve (6 weeks for a storm damaged window that meant the window couldn't be closed properly in mid Winter, 3 weeks to repair an oven that, currently over 2 weeks to correct damp and mould issues).
Whether you're a tenant or an landlord, avoid this lot at all costs

Worst mortgage brokers I have ever dealt with .
Appalling. Liars, incompetent, and a complete waste of my time.
Promised the earth, delivered ****- all.
Avoid.

My experience with Taylors Aylesbury (Countrywide) has been the worst I’ve ever had with any estate agent. I faced constant errors, incorrect charges, poor communication, and a complete lack of professionalism. Despite paying full fees, I received wrong statements, unexplained charges, and contradictory information. Even basic tasks like issuing a correct invoice or calculating fees accurately turned into a long, exhausting chase.

What made this even worse was the culture of deflection. No one took ownership of anything. I was passed endlessly between the branch and different agents, area managers, each blaming the other while nothing was resolved. Emails were ignored, calls weren’t returned, and the service standards were consistently poor. Even the services I paid for, such as professional cleaning and inventory, were carried out to an unacceptable standard, forcing me to step in personally to maintain the property for my tenants.

Taylors added no value to the management of my property; in fact, they created more work, more stress, and unnecessary financial loss. I have now escalated the matter to the Ombudsman, who is still investigating — a process that takes several months due to the volume of issues involved. If you are a landlord considering Taylors Aylesbury, I strongly recommend avoiding them. They are unprofessional, unreliable, and simply not fit for purpose.

I am an elderly person and I am currently dealing with Countrywide Lettings, and I find their behaviour extremely distressing. I feel I am being misled and spoken to in a way that makes me doubt my own understanding, even though I know I have clear rights under my agreement. They are not explaining matters honestly, and issues I raise are being delayed rather than resolved. As an elderly person with health issues, this is very upsetting and exhausting, and I feel taken advantage of rather than supported. I strongly urge anyone, especially older or vulnerable people, to educate themselves, keep records of everything, and seek independent advice if they are dealing with this company. Based on what I am experiencing right now, I would not recommend using Countrywide Lettings.

Would be 0 star if I could. Their conveyancing service is beyond incompetent. Even my countrywide estate agent manager has told me he is inundated with issues with customers using their ‘in house conveyancing’. My solicitor has lied on email and phone regarding enquires and am currently 6 months in the selling process and had to raise a formal complaint due to sheer incompetence and have no idea how much longer they will manage to drag out the process

I have been owed deposit for years, someone called Debra was dealing with it, but because Debra left, by the way no one seems to stay for more than a week…no one bothered to contact me and told me and update me, so I’m still waiting for my deposit!

Do not ever use this company. I moved out of my rented property over 4 months ago and they haven't returned even one penny of my deposit despite the property being spotless when I left.

They have no problem putting a disabled young woman out of pocket over £1600. Anyone in their lettings department should be ashamed to work there.

I had an extremely poor experience with Countrywide Surveying Services.
The surveyor, Uvejs Cerimi, attended the property on behalf of Barclays for a change of deed mortgage. I received an SMS from Countrywide confirming the appointment time as 8:30am–10am.
As I do not live at the property, I travelled extremely early to ensure I was there by 8:30am. After waiting with no communication, I had to call Countrywide at around 10am to find out where the surveyor was. Only then was I told that he would arrive at 11am!

The surveyor eventually arrived after 11am, meaning I waited for over two and a half hours! No explanation or apology was provided for the delay. The fact that I had to chase Countrywide myself just to get an update was extremely unprofessional.

In addition, it took over 3 weeks for Barclays to receive the valuation report because the incorrect work was initially carried out. Barclays had to chase Countrywide and request a revision, causing further unnecessary delays to my mortgage process.

Overall, this experience was unacceptable. If I had a choice, I would NOT USE Countrywide Surveying Services again. I will also be submitting a formal complaint to Barclays.

Abysmal. Incompetent. Arrogant and unresponsive.
After suffering 17 years of renting with these in place as agents I can honestly say I have never had a proper businesslike response from them.
My landlord has also been ripped off for an atrocious service.
Avoid like the plague

On behalf of Taylor’s Estate Agents in Stevenage.
What an awful, negligent company. They allowed my brother to move into a rental property, knowing the landlord had intentions to sell the property before allowing my brother to sign a tenancy and pay a full deposit. The property is inhabitable, with no working lighting in the hallway and kitchen. It had no working oven for 2-months. It’s had no working washing machine. Upon move in, the only bathroom sink waste was not connected and so could not be used for 2weeks so he had to wash in the kitchen sink. The extractor fan above the hob does not work. Majority of items listed on check in inventory and 2.5 months later none are resolved. Their property management team are atrocious, obnoxious and rude. They do not want to assist, as it’s clear the landlord is not interested in his legal duties due to having the apartment under offer, which Taylor’s & Countrywide were and are more than aware of. My brother pays a substantial amount in rent, to have to ship in meals, pay for dry cleaning or washing services on top because they can’t resolve anything. All for the pleasure of having notice served on him at any time, due to it being sold before he even moved in.
We’ve dealt with a senior member of staff within Countrywide Prop Man team to ‘resolve’ a formal complaint, and she didn’t call 6 times in a row when she promised, ignores emails, hasn’t resolved the complaint and in her last communication wiped her hands of it. Avoid like the plague.

Not an exiting experience, poor customer communication, I dont know what they are smoking, not willing to take correction to fix their errors for the sake of peace .

John francis swansea letting agency, countrywide and the lanlord wrongfully accusation for already paid rent in reference to contract terms "THEREAFTER" and have provided them proof of bank payment but still ignored and denied , they keep twisting their email wordings and creating more confussions which make them sound strange.

Gave proof of bank payment for already paid 3 months which was emailed to the agency John Francise Swanea but was ignored and now claiming rent is in areas when its not.

All payments were made in full prior to moving in and onward till now.

I dont understand why all the persistant phone calls and their contradictions email harrasment, threat of References, threat of eviction e.t.c, when the proof has been provided to them that we up to date with payment.

I have never dealt with such rental contract term that was signed and agreed on contract terms wording "THEREAFTER"
• This means rent is due after the rental period has passed and that what we are sticking on by.

Instead they are asking rent be paid " IN ADVANCE" of each month but that is not what the wording in the contract terms.

These two word are completly different
"IN ADVANCE" VS "THEREAFTER"
Ambiguous wording like “thereafter” can lead to misunderstandings.

And the funny part is that they are not accepting their error of contract terms and dont want to change it, no appologies, very rude, ignorant, unproffessional, keep repeating themselves like robot reading from script.

If they want us to pay rent IN ADVANCE that not an issue, we have asked them to correct the contract terms wording from THEREAFTER to IN ADVANCE so we can resign the contract and then next payment will be paid IN ADVANCE but this people dont want to do it.

After our contract end, no more renting , with all the other issues of contract breached we experienced with persistant next door barking dog, Landlord not fulfiling his part has not fixed the rotten door, was previously using our home address for his letter delivery, left his personal itmes in our backyard, sending uninvited surveyor who claim to check for damp, leakage , cracks , which turns to be another lies. , we will be buying our own flat, enough of this nonses.

Really Bad Experience. I would like to advise any prospective buyer to stay away from this Broker Mr Branavan Rajakumar. who works with Taylors Estates Agent. Just for the sake of getting his commission he over charged me and forced me to apply through them otherwise hey will not deal with the property. They told me lie that property is freehold and chain free. I wasted too much money and have to spend 7 months to get the completion. This was my life's biggest mistake I trust on them. Be advise please stay away form them they are robbers and cheaters.

Very disappointed.
The surveyor who survived our property was very nice & I thought helpful until our buyer pulled out due to his survey. Just a few points. He said the timber floor boards should be looked at due to damp we have concrete floors.!! Gutters we're a problem as they were blocked, this time of year with all the oak trees, I'm not surprised thou he made it sound awful. No hearthstone for wood burner ,well it's standing on 4 great big slabs. I could go on but won't. If you don't want to buy a property they can put you off of it.

Don’t use this insurance so many charges when you want to leave them. Stay away.