Countrywide Avis 

What an absolute shambles! Between countrywide and Ashton burkinshaw, they couldn't organise a p*ssup in a brewery... Was told I would get my deposit back on the 12th August, then told the landlord had made a mistake so the deposit application was rejected. They said they would re-apply straight away 14th August. No updates from that date, were now on 20th august... Called countrywide this morning and after a brief phone call the call was ended before i could even take the phone away from my face. Bloody rude and customer service does not exist on this company. What a joke. To then leave Ashton burkinshaw to call me and make the apology, countrywide are disgracefully and a bunch of cowboy cowards.

Paid full landlord service fee to CW for last decade - only communication when CW required me to incur fees/costs - now lost a property sale due to CW not retaining basic documentation and their tenant refusing to move out, requiring me to incur Court fees (with tenant pushing back claiming non-service of basic documentation that CW failed to action).... DO NOT USE THIS FIRM.

My landlord uses their property management, which is a complete nightmare of bad management hires contractors that hires none professional workers. No urgency in repairs, they mis communicate, my problem has been ongoing since 21st April with no redress. I now feel a solicitor need to get involved. Don't use their property management. My nightmare continues

Very pushy, wanted me to use their service. Charged me for a mortgage that was worth thousands to them so it should have been free. Talked me into using their conveyancing and suggested I go for level 3, changed for me it before it had even happened. In the end I walked away a used independents for each thing and had a much better experience. When I was using them they had just been bought by Connells which I just watched the BBC documentary on then and prompted me to write this. This happens 2022 but I can't seem to set the date that far back.

Avoid at all cost! as part of my mortgage application nationwide appointed countrywide to survey my property. the woman named Hannah Gee valued my property nil, completely sabotaged my application. none of my neighbours ever had this issue with different surveyors. Also i was allocated a slot of 8-9am she came in at 11am saying she had no idea where the slot came from...

Countrywide estate agents run Bridgfords in York.
My advice to you is use any other agent but these.
Poor communication.
Money grabbing.
Blame everyone but themselves.
Awful experience from start to finish.

Avoid avoid avoid

My experience with countrywide wasn’t great, I met with Laura at the Maidstone branch, we had a meeting which I thought went well but after that day I did not hear from her, I called and sent emails for an update but no response. For this reason I would not recommend.

However, Rupert was very professional and extremely helpful 5 star to him.

Nationwide requested a valuation with this company and I wish I had read the reviews and tried insisting they use someone else. They must be in cahoots to undervalue houses so Nationwide can use a lower LTV and charge more money. We recently had the house valued at £425k pre doing a loft conversion to add a double bedroom and en suite. We live in a desirable area. This man said he’d estimate the house with the loft included and valued it at £380k! How can it be worth £55k less with an additional bedroom and bathroom?! It cant can it. Unfortunately the appeal process would take too long so we’ve had to swallow it for now and get it re valued later but I’m not impressed with Nationwide or Countrywide. It’s damaged Natiowide’s reputation in my eyes and I say they as a customer of 30 years. AVOID!

Terrible service from Countrywide so not surprised to see these reviews. Appt took over 2 weeks and Chris came in (grumpy and unfriendly) stayed in for less than 10min and went off.
Undervalued the property by over 200k as don't think He took into account the new built 45 Sqm Annex as as per current lender value of main house is higher than what the surveyor mentioned.
Apparently we cannot appeal so have to look for another lender I guess delaying the whole process. They are being paid to do a job, then do so properly and listen to people whose homes you are visiting to see what has been done improvement wise. if they cant do their job properly then shouldn't misuse their so called qualifications of surveying by ruining time , money and effort people have put in to build homes.

No wonder so many people have had bad reviews, dont think they feel ashamed at all.

A mortgage valuation by Countrywide undervalued my property by £50k. (Independent valuation was in line with the asking price and offer)
According to their valuation, the property (in Richmond, London) had decreased £10k in value since I bought it in 2021 four years ago, and is £30k less than the neighbouring property sold for last year, which has a smaller footprint and garden. The surveyor spent less than four minutes in the property after waiting three weeks for an appointment. Valuation is not in line with recent sold prices on comparable properties. I might end up losing the sale now, for no reason!

What ever you do - do not got to Rebecca the mortgage advisor!! We went to her last year to renew our mortgage. She kept pushing for us to pay £600 for this scheme where we don’t pay any fees for future mortgages. We paid. A week later she’s telling us she can’t get us a mortgage! She would ignore all our calls and emails. So we decided to go independently and got our mortgage straight away! We continued to contact her for our £600 back as we received NO SERVICE from her to which she kept ignoring us! My partner has been going backwards and forwards with someone her office for around a year now ,who also agreed this was wrong, has now told us they’re not giving us our money back! Might I add we are two grieving parents that had not long lost our child at that time and she knew and met them the last time we’d met her. Praying on the vulnerable and conning them out of their hard earned money! Absolutely disgusting you should be ashamed!

The worst company in the world to deal with never answer emails fobs you off to other departments always somebody will deal with this , no communication poor tents go with out repairs for months and months i am currently starting court action again them do deal with them if possible

Awful communication and feedback

Absolutely hopeless company.

Zero stars if I had that option!
Absolute terrible treatment of paying customers!
Terrible communication.
No respect for the customer.
Repairs for rental property did not get resolved.
The house I rented was in a terrible state.
Caused nothing but stress! All they seem to care about is money!
Avoid at all costs!!

Countrywide, well what can I say, absolutely dreadful company to be dealing with. A single star is far too high a mark, I wouldn't recommend them to anyone, its taken them 4 years and 9 phone calls so far and they still haven't made any headway.

Two years ago, I purchased a property, and the estate agents recommended Countrywide to me. Initially, their service was excellent—they were very confident, assuring me they could secure a great offer. However, once I paid them, their attitude completely changed, and they became unresponsive. Many people around me told me that this was typical of service standards in the UK, so I reluctantly endured the experience. After much effort, the purchase was finally completed.

Two years later, I needed to remortgage. The same broker from Countrywide enthusiastically reached out to me, promising to keep a close eye on mortgage rates and ensure I secured the best possible deal. After I paid their fees, the interest rates continued to drop, and I emailed the broker to inquire about it to make sure my interest rate is updated, but I never received a response. I even contacted the bank directly, only to be told that, as I had used a broker, the broker would need to handle it. This time, it truly felt like they took my money, ignored me, and couldn’t care less about providing any service.

After all the negative Reviews, I was dreading my valuation by countrywide. However, I found there service very professional. On the day they arrived on time. No fuss and were out within 10 minutes and the valuation was spot on.
Thank you!