Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Was a joke from thin I placed my order. Had to fight to get price changed for the price guarantee. Hopefully it’s done now but I have zero faith. Tried to change shipping time right after order pl... Voir plus

Noté 2 sur 5 étoiles

I purchased CPAP.com’s $99 Wesper home sleep test specifically because the product was advertised as a multi-night test, with instructions indicating testing over 2–3 nights and physician review o... Voir plus

Noté 5 sur 5 étoiles

CPAP.com has consistently had great service. The service I got today from Mary was no exception. She listens well, was knowledgable, patient, polite, and made an excellent suggestion to resolve my... Voir plus

Noté 5 sur 5 étoiles

Absolutely the BEST, great pricing & Most Caring and Knowledgeable Customer Service Team out there!!! Spoke to 2 different team members on 2 different calls, Camyatta & Crystal... the honesty, p... Voir plus

À propos de l'entreprise

  1. Magasin de matériel médical
  2. aussi dans
  3. Pharmacie

Écrit par l'entreprise

Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

1 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 26 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(1 128)

26 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Outstanding customer service!

1st thing - when I called customer service, I wasn't put on hold. Mary B. was helpful and friendly. She was so calmly efficient that she kept me calm while she took care of all my needs before I realized it! I will definitely be a repeat customer with this company.

16 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great experience!

Mary was a great help today with my CPAP order. She answered my question and got my order together and was very pleasant and professional in the process. Thank you Mary!

16 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Exceptional customer service!

When I called today I was pleasantly surprised by not getting put on hold and getting a live rep right away! Daryl was very knowledgeable, patient, a great listener, and assisted me with all my questions! I was super comfortable during my conversation and will remain a CPAP.com for life!!

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service -very friendly

I was blessed to have Mary B. help me with my order today. I was in need of a cpap mask for an upcoming vacation. She helped me to get my order expedited so I would have it before I left on vacation. I would highly recommend doing business with cpap.com.

15 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

CPAP.COM has the best customer service…

CPAP.COM has the best customer service of any of the 50 or so online vendors I have used over the past decade. Mary B was exceptionally helpful in my interactions today. The CPAP.COM Support team is always courteous, extremely knowledgeable, and efficiently helpful. I recommend CPAP.COM with the utmost enthusiasm.

12 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing customer service

Amazing, knowledgeable , and super helpful and friendly customer service. Possibly the best experience I have ever had placing an order via phone call. 10 out of 10 I will definitely place my order via phone again!

12 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

A++ Customer Service

I just got off the phone with my customer service rep, Daryl. I gave him and the company ⭐️ ⭐️⭐️⭐️⭐️, but seriously, that’s not enough. Daryl was friendly. Daryl was courteous. Daryl was patient. Daryl was professional. Daryl was obviously competent. It may sound like he was just doing his job, but we all know that in the today’s world of customer service, the bar is so much lower. It was wonderful, great, refreshing, reassuring to receive such outstanding service. Frankly, I had no allegiance to cpap.com prior to this call, but I do now! Facts…I had bought the wrong product. He found me the right one. Took care of the exchange right there on the phone. And did it with all the right touches. Made my day a whole lot better, for sure. Daryl is undoubtedly a valuable member of the cpap.com team. Cpap.com and Daryl, keep up the excellent work! THANK YOU!
Brad Nadborne, Chicago, Illinois

10 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Daryl help was Great

Daryl, helped me through the process of buying a ResMed Mini for travel. I had several questions that were answered explaining how everything worked and how to easily provide prescription.

9 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Georgia was such a help

Georgia was such a help. I had trouble getting my Rx renewal documents and she hung in there with me till the bitter end. lol. without here it wouldn't have been worked out.

8 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Brandy

Brandy, Was very helpful and answered all of my questions. She helped me set up an account, and order the travel device that I needed. Thank you so much for your help.

7 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent Service via Phone

The service representatives I spoke with were very helpful with a complex login issue. The first was able to merge account details from two previous email addresses into one with my current email address. The second rep, Mary B., finalized the transfer of my existing prescription to the new account very efficiently! Both representatives were very courteous and skilled, letting me know what they were doing at each step. Excellent customer service and skill with the IT system. Thank you!!

7 avril 2025
Avis spontané

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