Had a really great experience with the Crest team. The communication to get everything booked was very easy, with transparency around prices and expectations. Team met turn around time as promised. Re... Voir plus
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Lisez les avis des autres
After a longer than usual house purchase and sale for various reasons, our initial valuation expired days before we were due to complete. Crest (who had been great first time around too, especially du... Voir plus
L'entreprise a répondu
Thoroughly recommend. Initial valuation was arranged quickly and easily and was returned in a timely manner. Ended up requiring an extension at very short notice and having contacted them in the morni... Voir plus
L'entreprise a répondu
We paid 799 pounds for a home survey before buying the property. When we moved in we found out that the washing machine couldn't connect, the hot shower didn't work and the house didn't have a way t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Crest Chartered Surveyors is a highly trusted surveying firm made up of well-qualified and respected surveyors, all handpicked members of the Royal Institution of Chartered Surveyors (RICS). This means that we can always provide the quickest and most cost-effective solutions for your survey and valuation needs, whilst maintaining a high quality of service. Buying or selling a property is a big financial commitment and choosing the right survey will help save money and time whilst also getting you the best value for price. That is why our philosophy is to offer specialist expertise in this area, enabling buyers negotiate a better price and enabling sellers get the best sale price as well. We have quality and experienced surveyors who are committed to upholding RICS standards in all their surveys and provide the best customer service possible.
Coordonnées de contact
63-66 Hatton Garden, Fifth Floor, Suite 23, EC1N 8LE, Holborn, London, Royaume-Uni
- 02039401118
- info@crestsurveyors.co.uk
- www.crestsurveyors.co.uk
4,4
Excellent
161 avis
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Réponse de Crest Chartered Surveyors
Thank you for your 5 Start review
No complaints at all - highly recommended for homebuyers survey
They were able to get the survey scheduled and complete within 2 weeks of us contacting them which was way faster than we expected. The report was comprehensive and easy to understand. They did everything they said they would and when they said they would do it. Always responded quickly to emails as well. We would definitely use them again.
1 octobre 2021
Réponse de Crest Chartered Surveyors
We appreciate your positive feedback, your satisfaction means the world to us! We’re so grateful for your continued support and are thrilled that you’re happy with our service. We look forward to serving you again
Réponse de Crest Chartered Surveyors
Thank you for your feedback, it is extremely valued and appreciated. We wish you all the best for the future and look forward to the next opportunity to provide you with a 5 Star service
Excellent service
We brought Crest onboard to help us with a Help-to-buy redemption valuation and report and they were all round fantastic. The team over there were extremely responsive, the pricing was extremely reasonable and the report produced was done so in a professional and timely manner, Thomas was brilliant and so polite in his valuation visit and explained things extremely clearly to us (which helped as it was our first time going through this). I'd highly recommend using Crest and I will be doing so if needs be in the future!
16 septembre 2021
Réponse de Crest Chartered Surveyors
Thank you for your kind words! We’re delighted to hear that you had a great experience with our service. Providing excellent service is always our top priority, and your feedback means a lot to us. We look forward to serving you again
Great service
Great service, very clear communication. Thomas was very polite when he visited. I needed my valuation urgently and the turnaround was very quick. Highly recommend.
16 septembre 2021
Réponse de Crest Chartered Surveyors
We appreciate your positive feedback! Our team works hard to provide efficient and professional service, and it’s wonderful to hear that we met your expectations. Thank you for your trust, and we hope to assist you again in the future
We had a full building survey…
We had a full building survey undertaken costing nearly £1000 by a Mr Barry Brown. Unfortunately only two days after moving in and with my (non qualified) eyes I soon noticed two extremely large damaging leaks in both bathrooms that needed instant remedy to the value of £600. (Visible issues such as zero grout between tiles, damp patches on the ceiling and floor below and soft rotting walls) needless to say we now wish we had saved our money and had saved it for fixing the issues. I would have expected having gone for the highest level of survey that we would get a thorough inspection and not be discovering issues within days of moving. Avoid.
15 septembre 2021
Avis spontané
Excellent service
Excellent service. Anu Oladokun MHRM, Assoc CIPD was very thorough, courteous, arrived on time and it was easy to make the initial appointment. I would highly recommend him/the company.
26 août 2021
Réponse de Crest Chartered Surveyors
We’re so pleased to hear that Anu made your experience a great one! We’ll be sure to pass along your kind words. Thank you for your support, and we look forward to welcoming you back!
Thank you for your service!
26 août 2021
Réponse de Crest Chartered Surveyors
Thank you for your 5 Start feedback, it is extremely valued and appreciated
Brilliant
Extremely thorough and diligent surveyors who take the time to listen to their customers' needs and provide a prompt and professional service.
16 août 2021
Réponse de Crest Chartered Surveyors
We’re so pleased to hear that our team provided you with excellent service! Customer satisfaction is our top priority, and your review makes all our efforts worthwhile. Thank you for your support
Structural survey was not up to standard
We had a Crest surveyor over for a full structural survey who completely missed fundamental aspects of the structure of the property, such as the wall type and large trees leaning over a neighbours house. Having had the survey challenged through CEDR it was admitted that the survey was not up to the expected standard with regards to those points above. But no compensation of any kind was offered. Crest have been unwilling to compensate even for the cost of the full structural survey, only issue a written apology. This seems to have lots of high reviews but I have read through and echo completely the sentiments of the other bad review for this company "In summary, critical aspects of report were fraught with boilerplate and generic language, with insufficient details." We experienced the exact same issue and found the report to be lacking significantly on key details. I would not recommend them to anyone and specifically not the structural survey.
Update to the response below - be assured that we read the surveyors report extremely thoroughly, as anyone would do when buying a house. The fact that an apology needed to be issued for the mistakes in the report tells you all you need to know.
11 août 2021
Avis spontané
Réponse de Crest Chartered Surveyors
Dear KateL,
Thank you for taking the time to review our service; We value every feedback from our clients and it is understandable that you are unhappy with the outcome from CEDR. At Crest Surveyors we endeavor for our clients to have the best experience and aim to meet all their needs from the initial inquiry to booking their survey right through to following up with any questions or queries that they may have after the inspection and receiving their report. We will always strive to maintain a professional approach and open dialog in order to facilitate the best outcome for our clients.
We have responded to all the queries you raised following your survey and have fully cooperated with the investigation carried out by CEDR.
We like yourself have also received the final decision from CEDR and as recommended by them, we encourage all our clients to read the full report and follow its recommendations. Had this been done it would have satisfied the queries you raised before exchanging contracts; Most especially in areas flagged with a rating of 2 and 3 which indicates that they require urgent attention. This has resulted in your request for compensation not being endorsed by CEDR as they have agreed that reports must be read in their entirety.
We maintain that we are always willing to engage in discussion with our clients and offer to provide further information and clarification wherever possible. The contents of the feedback you are referring to is inaccurate which is visible from our response to that feedback; We are hopeful that you can reflect on our vast positive reviews and feedback to draw a more accurate conclusion. We value every interaction with our clients and welcome this as an opportunity to offer the very best service.
We hope that you can find some reassurance knowing that the queries and concerns you presented to RICS were looked at and fully investigated by CEDR and an impartial conclusion has been arrived at based on concrete evidence and facts presented by both parties.
Irrespective of this outcome, as our client we wish you every success for the future.
Great, would recommend
Friendly, reasonably priced and efficient service with everything sent to me within the time frames stated. Would recommend, thank you!
15 juillet 2021
Réponse de Crest Chartered Surveyors
Thank you for your wonderful review! We truly appreciate your support and are delighted to hear that you had a great experience. We look forward to welcoming you again
Crest have supported us fantastically…highly recommend
Crest have supported us fantastically during a very difficult house sale that fell through 4 times. Excellent customer service! I am extremely grateful for there quick response to dealing with our last minute valuations and would highly recommend them!!
16 juin 2021
Réponse de Crest Chartered Surveyors
Dear Ben
Thank you for your 5 star review of the service you received; we are glad to have assisted with such a difficult process. We wish you the very best with your house sale and for all your future endeavours; We hope to be of service to you again in the near future.
Quick, easy and great customer service
Crest have been absolutely amazing! We have had a very stressful and difficult process in buying our house, but Crest have made the Surveying part of it really easy for us. Firstly, Crest's availability was great and we were able to get a date very quickly after enquiring. Ben Okoye conducted a fantastic in depth Homebuyers Survey for us and delivered the report promptly within a few days (which is quicker than most). Anu and Janelle are fantastic front of house and on the phone- very friendly and responsive and always trying to help us. We had a few follow up requests, from our solicitor, and they were able to provide this information to us very swiftly even though Ben was very busy. We are so thankful for Ben and the team at Crest who helped to make this experience the easiest part of our house purchasing journey. Many thanks and highly reccomended to everyone! We would also like to say that Crest has absolutely fantastic customer service!
9 juin 2021
Réponse de Crest Chartered Surveyors
Thank you for taking the time to review the service you received from Crest; we are delighted that have been able to exceed your expectations in every way. We pride ourselves on excellent customer service and it is amazing that you experienced this with Anu and Janelle. From the team at Crest, we wish you all the best for the future and hope for another opportunity to exceed your expectations.
An in-depth and informative report…
An in-depth and informative report given. Very pleased, thank you
24 mai 2021
Réponse de Crest Chartered Surveyors
Dear Pamela
Thank you for taking the time to provide us with valuable feedback on the service you received; we are so glad that your experience with Crest was positive. We wish you every success on your current property journey and look forward to another opportunity to exceed your expectations. We would be grateful if you would kindly recommend our services to your, family, friends, and colleagues.
Good service - recommend.
Crest Surveyors provided a very good service to us. The person who answers the phone and deals with enquiries is friendly and helpful, an asset to the firm. The surveyor on the day was professional and provided a comprehensive report on time. It represented good value for money and overall we would recommend and use them again.
13 mai 2021
Réponse de Crest Chartered Surveyors
Dear Andy
Thank you for your holistic feedback on the service you received from Crest; we are delighted that you received an outstanding service from start to finish. If you could kindly recommend us to family, friends and colleagues this would be received with much appreciation. We look forward to another opportunity to provide you with a 5-star service and we wish you all the best on your current property journey and for the future.
Great communication and a decent cost.
11 mai 2021
Réponse de Crest Chartered Surveyors
Dear Keira
Thank you for your 5-star rating and feedback, we are glad you had a positive experience with Crest and that you were happy with our cost and communication.
We wish you all the best on your property journey and hope that we have another opportunity to provide you with another fantastic service.
Thomas our surveyor was amazing
Thomas our surveyor was amazing. He was due to arrive on the day that my wife went to labour. He was very accommodating and made a way to complete the valuation without putting us out. Great service.
10 mai 2021
Réponse de Crest Chartered Surveyors
Dear David
Thank you for taking the time to provide us with such invaluable feedback on the service you received. Your feedback has been forwarded to Thomas who I am sure will be delighted to know that he was able to exceed your expectations. We value our customers highly and now more than ever we want our clients to know that we are here for you. We sincerely wish your new family every success for now and the future.
Report was very thorough and returned…
Report was very thorough and returned in good time.
26 mars 2021
Réponse de Crest Chartered Surveyors
Dear David
Thank you for your 5-Star review, we are delighted that your expectations were met on every level and we hope for another opportunity to be of service to you again soon.
Wishing you all the best for the future.
Surveyor report
Thomas was very respectful and knowledgeable when he visited the property, he carefully guided me through the process , keeping me informed at every stage .
24 mars 2021
Réponse de Crest Chartered Surveyors
Dear Linda
Thank you for a wonderfully detailed review
Thomas is indeed a fantastic surveyor and I will be sure to pass on your comments to him. We are overjoyed that your received an exceptional service from start to finish; Thank you for choosing and trusting Crest. We hope to be of service to you again soon but for now we wish you every success for the future.
Good, quick service
Survey was done within a quick timeframe and to a good standard. Only criticism would be that the communication wasn't great from when we paid the fee to when the survey actually got done - i.e. we had to chase a number of times to find out when it would be happening.
13 mars 2021
Réponse de Crest Chartered Surveyors
Dear Tom
Thank you for taking the time to review Crest and we are delighted that you were generally happy with the service and standard you received.
We value customer feedback highly and we made some changes to the post payment process shortly after sending your your payment receipt. We now confirm the booking with our clients alongside their receipts so that they are aware that unless any issues arise they should expect that the survey or valuation has been securely booked and will proceed as planned.
Nevertheless we hope for another 5-sar service opportunity in the future and we wish you all the best on your property journey.
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