Crown Paints Avis 

641
TrustScore 2.5 sur 5

2,6

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Noté 1 sur 5 étoiles

I been using trade crown products for over 30 years but no MORE. It’s totally ridiculous how poor the emulsions are, what are you doing Crown… I will not be buying anything else from you,i... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

As a pro painter i would strongly suggest staying away from any cheap or white crown products especially there white emulsion from wikes.. I wouldnt give my 6 yr neice there white emulsion to use its... Voir plus

L'entreprise a répondu

Noté 2 sur 5 étoiles

Went to Crown Decorating Centre in Cambridge. The team were amazing and had colours mixed up in no time. The problem is the colours themselves. We painted walls with snowdrop 4 years ago and wanted to... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I had the misfortune to buy a defective tin of non drip gloss. I phoned Crown paints and was answered by a real human being - worth four stars on its own!! I explained the problem that I had found an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de peinture
  2. Magasin de design et de décor intérieur
  3. Magasin de peinture

À propos de Crown Paints

Écrit par l'entreprise

We help everyone paint their own possible

At Crown, we believe that every pot of paint is brimming with potential. And we want to put that in the hands of everyone. Because with paint, you can change a room, change a mood, even change a life.

That's why we want to inspire people to paint their world better, braver and beautifuller (yes, that's not a word, but this is paint, you can do anything).

Whether you're a DIYer, a Pro or part of the Crown family, we're committed to supporting you. Not just with our wonderful paint but by giving you everything you need to open up new opportunities each day.

We know what a positive difference we can make to people and our planet, so we'll keep pushing what's possible.

Now and always,
it's not just paint, it's personal.


Coordonnées de contact

2,6

Bas

TrustScore 2.5 sur 5

641 avis

5 étoiles
4 étoiles
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2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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2,6

Tous les avis

(641)

57 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

4 coats of crown paint and still patchy.

I bought hare colour paint from crown and I am having problems with patchiness when it dries. I have even used a different roller for a coat and hoped this would be the end but unfortunately not, as still patchy. I have had to buy a similar colour from dulux to solve this problem. I have used crown recently on another two rooms and it went on with no problems. I will not be using crown again as too expensive in both money and time when end result is not guaranteed.

17 novembre 2024
Avis spontané
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Réponse de Crown Paints

Good Afternoon Maureen, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Avoid Crown paints

Trying to paint the ceiling on new extension- already had to base coats on plaster to cover that but used a new tub of crown brilliant what Matt emulsion- 2 coats in and it’s like water - absolutely rubbish not worth the money at all clearly watered down to save costs. Won’t use crown again .

13 novembre 2024
Avis spontané
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Réponse de Crown Paints

Good afternoon David, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

with over 55 years experience in…

with over 55 years experience in decorating, i am sad to say my faith in crown paints has been totally lost. firstly white undercoat bought from tool station, found half the tin a solid lump in the bottom of the tin which took over 10 min of hard work to stir out then when used was still wet to the touch 24hrs later and still tacky 5 days later even with heat in the room! then next tin was white silk finish for a bathroom ceiling put on over the original white emulsion, which had been well cleaned and dry. the paint was well mixed but when applied was the worst cover i had ever used. white pva glue would have been better! on the coving it would run better than the English olimpic team and on the ceiling, after 10 min showed lots of drips starting. i would have taken them both back but my nearest supplier is 37 miles away! never again will i touch crown . absolute rubbish far worse than the worst shops own brands! keep clear!

9 novembre 2024
Avis spontané
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Réponse de Crown Paints

Good Morning Steve, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

They simply do not care

They simply do not care about their customers.

Went into my local store to only feel like I was being a hindrance, so I went elsewhere in the end.

8 novembre 2024
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Réponse de Crown Paints

Good Morning Ann, we are truly sorry to hear of your encounter when visiting your local store, the last thing we want is for our customers to have a poor experience. If you would like us to look into this further please can I ask you to contact us email customer.care@crownpaints.co.uk
Kindest Regards

Noté 4 sur 5 étoiles

Customer service as it should be

I had problems with sealing a wall that had been previously wallpapered. After applying PX3 and then emulsion I was left with shiny patches. I sought advice from Crown and they considered photos I provided and issued suggestions for me to follow. They dealt with my problem promptly, were very understanding and I have been very satisfied with their service. I haven't yet completed my project but feel reassured that help is at hand if I still have difficulties.

5 novembre 2024
Avis spontané
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Réponse de Crown Paints

Good Morning Clive, Thank you for your feedback we really do appreciate it! We are very pleased to read a positive review about the experience you had. If we can help further please do not hesitate to contact us.
Have a lovely day!

Noté 1 sur 5 étoiles

Waste of time and money

Renovating our home, have used crown in four bedrooms, hall, stairs and landing, and study, decorator finished a couple of weeks ago and it was a stunning finish. Unfortunately we have started to notice that even the slightest touch by hand is marking the paint considerably. I wiped a tiny mark from the wall with a damp cloth and it has left a horrible mark. I can see hand prints, ( not children) and marks everywhere, it’s outrageous. It sounds over the top but I think we’re going to have to redecorate again using an alternate paint, it looks really shabby. Absolutely gutted. All that time and effort wasted. Do not recommend this paint.

1 novembre 2024
Avis spontané
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Réponse de Crown Paints

Good morning Stacey, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Crown paint coverage

Purchased the crown brilliant white for bedroom and I’ve never come across a paint so useless for coverage!! Only painting on top of a white and still needs 3-4 coats! Will never waste my money again!! 👎🏼

31 octobre 2024
Avis spontané
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Réponse de Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.

Noté 1 sur 5 étoiles

Brilliant white matt emulsion

Paint application completely useless, even after two coats it was still garing through although the previous colour was dried plaster by Craig & Rose so should easily cover with a white matt however crown brilliant white matt was so poor very little viscosity more like water. Lost a days work and money with this product gave up with the paint and purchased Dulux brilliant white matt. I can't understand why crown would sell a paint so poor I have been painting for over 50 yrs and should have known better.

28 octobre 2024
Avis spontané
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Réponse de Crown Paints

Good Afternoon Charles, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Crown Paint Egg shell for wood and metal

Quite possibly the worst paint I have used. Its so watery and runny. After you paint it on it and made sure its all good - its so runny that is gets dribbles well after you put it on. Completely ruined my stairway posts - not quite sure what Im going to do to put it right. I will never choose crown again

27 octobre 2024
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Réponse de Crown Paints

Good Morning, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Poor paint

Purchased a 2.5L tin of brilliant white easy clean kitchen to cover over a off white in the kitchen, wish I hadn’t, extremely poor coverage, 2 coats and will need prob 2 more, paint almost looks like it’s separated on the wall!!!
Won’t be buying another tin and will cover with something else.

14 octobre 2024
Avis spontané
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Réponse de Crown Paints

Good Morning Stephen, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.

Kindest Regards

Noté 1 sur 5 étoiles

Awful and useless paint (refund given by Crown)

Bought a 10L tub of brilliant white Crown paint from Homebase.
Absolutely useless. No coverage. I was trying to cover a very light grey and approaching the fourth coat I gave up and went and bought some Dulux.
Really thin and created a very patchy finish. I may have well have tried to paint with the water that I washed my brushes in. AVOID - False economy. It's a cheap price for a reason.

Since this review, Crown paints have refunded me for the paint. Their customer service team are very good.

3 octobre 2024
Avis spontané
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Réponse de Crown Paints

Good Morning Helen, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kindest Regards

Noté 2 sur 5 étoiles

10L brilliant white- avoid

Brought a 10L brilliant white as my tin of wilko paint had ran out mid job.
Absolutely awful paint, like water, infact it’s probably like the 50:50 mix you can use to prime newly plastered walls. Going back out to buy some thicker paint or I will be doing 4 coats. Haven’t the time or engery for that. Avoid.

5 octobre 2024
Avis spontané
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Réponse de Crown Paints

Good Morning Helen, We are sorry to hear of your disappointment after using Wilko paint product and we are of course concerned. Please can I ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kindest Regards

Noté 1 sur 5 étoiles

Would not buy their product after…

Would not buy their product after watching the latest advert on tv… disgusting, written by a man we are not living in the 70’s!

26 septembre 2024
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Réponse de Crown Paints

Hello Simone, so sorry to read your comments regarding our TV Ads - we do not mean to cause any offence

Noté 1 sur 5 étoiles

Review the color “Into the Blue”…

Review is for the color “Into the Blue” Worst paint I ever used. Had to use a primer and three coats to cover walls and every time anything touches it the paint chips off. Never again.

1 septembre 2024
Avis spontané
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Réponse de Crown Paints

Good Morning John, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kind Regards

Noté 5 sur 5 étoiles

Incredible service

I ordered Sadolin paint on line from a supplier and the shade was much lighter than previous purchases. I was informed that the paint I had previously was discontinued and the paint was now water based.
I spoke to Crown who said that my shade was no longer offered and could not understand how the supplier had mixed it. They then set about devising a formula for the correct shade and supplied 5L. Incredible service

15 août 2024
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Réponse de Crown Paints

Good afternoon David, thank you so much for taking the time to write your review, we really do appreciate your feedback. Have a great day!

Noté 1 sur 5 étoiles

What’s happened to the quality rubbish

Brought satin gloss for wood work that has been prepped well ventilated harris brush and roller
Do not recommend it running everywhere and very watery want my money back will need to be stripped it’s so bad

21 septembre 2024
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Réponse de Crown Paints

Good Afternoon Catherine, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 2 sur 5 étoiles

I bought 5 litres of Crown white…

I bought 5 litres of Crown white emulsion from Homebase this morning for £18 which I thought was a fair price for a good quality paint.
I have tried it painting over magnolia walls in my front room, but I feel very disappointed by the thin coverage, and think I will try another brand or it will take me forever to complete my job!

18 septembre 2024
Avis spontané
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Réponse de Crown Paints

Good Afternoon Lou, We are sorry to hear of your disappointment after using our Crown paint product and we are of course concerned. Please can i ask you to contact our Customer Relations Team with the details of the product and the batch number we will try and resolve the issue for you. The batch number can be found ink jetted onto the lid or the barcode label and begins with the letter 'P' followed by a series of numbers. The email address is customer.care@crownpaints.co.uk
Kindest Regards

Noté 1 sur 5 étoiles

SHOCKING QUALITY PAINT

We used their ‘Macphersons’ durable Matt paint in blue, via a decorator who recommended using it rather than supplying our own paint.

This was a huge mistake. The DURABLE paint marks with just your fingers. I’d upload a picture/video if I could.

We went back to the Crown supply store to complain. It’s taken over 3 months for their ‘technical team’ to test it, only to confirm their DURABLE paint is meant to be like that and they won’t do anything about it.

We have been unable to fit curtains in our new bedroom while this episode has lingered on, as the window wall needs repainting to remove all evidence of this terrible paint.

Absolutely shocking, I will never use Crown paint ever again and I will be sharing the pictures/videos of their shocking paint in as many places as possible.

STICK TO DULUX AND OTHER BRANDS. AVOID CROWN.

12 septembre 2024
Avis spontané
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Réponse de Crown Paints

Good morning, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

We used this paint just last week…

We used this paint just last week colour ‘Early Dawn’ perfect colour. Couple of days later there was a big watermark on the middle of the wall I tried to wipe it off and it only stained more. I put a wet finger by the light switch and it stained again. Water just stains the walls absolutely awful paint. We now need to redecorate the whole room again two 2.5l tins used and a waste of time off work to do it. We would like a refund from Crown at least for the paint.

2 septembre 2024
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Réponse de Crown Paints

Good morning Kelly, so sorry to read your negative review, the last thing we want is for our customers to have a poor experience. Please can I ask you to contact us on the below email address and we will look into this for you. The email is customer.care@crownpaints.co.uk. Thank you

Noté 1 sur 5 étoiles

Absolutely shocking quality paint

Absolutely shocking quality paint. This has to be the worst paint I've ever used. Lovely colour.
But that's as far as the praise goes. I cannot believe they can get away with selling it. After finishing don't make the mistake of touching your walls, yes the fingerprints will show. Don't go to wipe it, it'll stain your walls.
Okay so you go touch up, but no the paint will not match. My walls look worse than before.

10 août 2024
Avis spontané
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Réponse de Crown Paints

Hello there, I'm so sorry that you have not been happy with the quality of one of our paints. Please can I ask you to make contact with us on the following email address customer.care@crownpaints.co.uk and we will look into this for you.

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