Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
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Lisez les avis des autres
Jemma in Cruise Nation Customer Service has always been so helpful when we needed her. This is our 12th cruise booked with Cruise Nation, and no other agents can beat their prices. Excellent service... Voir plus
L'entreprise a répondu
We have been cruising since 2014 and invariably go via Cruise Nation. Yesterday we booked to go to Korea/Japan this coming November ... I used the on-line booking tool to book but the cabin select... Voir plus
L'entreprise a répondu
I needed to know more details on the flight linked to my cruise booking. The information wasn't available straight away but as promised, the information was received the following morning by email. A... Voir plus
À propos de l'entreprise
- Agence de croisières
- aussi dans
- Agence de voyages
Écrit par l'entreprise
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Coordonnées de contact
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Royaume-Uni
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Terrible customer service
Recently wrote a review on cruisenation customer service. I had a valid complaint that I left a review about on here. A certain Natasha Crossley fobbed me off as most do. I requested to speak to her manager. She gave me an email address for some person called Phil. Phil feels he is too important to respond. I was totally ignored. Plenty other cruise sites happy to book with.
24 juillet 2026
Avis spontané
Great assistance/hospitality off the…
Great assistance/hospitality off the staff
⭐⭐⭐👸
27 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you received such great assistance and hospitality from our team.
Providing friendly, helpful service is something we pride ourselves on, so it’s wonderful to know this was reflected in your experience. We’ll be sure to share your kind comments with the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
I contacted Cruise nation about…
I contacted Cruise nation about changing the cabin allocated to us. Jemma was great in sorting this out quickly. 10/10 customer service!
27 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to help you change your cabin allocation quickly and efficiently.
It’s wonderful to know that you received the level of service we strive to provide, and we're thrilled that you rated your experience 10/10. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Great Service
Jemma was really helpful when rearranging our flights from Newcastle instead of Heathrow for our cruise. She was very informative and even found a direct flight from Newcastle to Barcelona instead of going via Heathrow.
25 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Jemma was able to help rearrange your flights and find a more convenient option for your cruise.
It’s wonderful to know that she took the time to find a direct flight from Newcastle to Barcelona, making your journey even easier. Providing helpful advice and finding the best travel options for our customers is something we pride ourselves on, so we’re pleased Jemma was able to do just that.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you received friendly, polite, and prompt service from our team.
We really appreciate you taking the time to share your experience and will be sure to pass your feedback on to the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
I had a problem with my booking
I had a problem with my booking, it had been incorrect for some time. I am grateful to Jemma for sorting it out
24 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re pleased to hear that Jemma was able to assist and resolve the issue with your booking.
We understand how important it is for any concerns with your holiday arrangements to be addressed, and we’re delighted that Jemma was able to provide the support needed and get everything sorted for you.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation.
I upgraded my cruise with Janine
I upgraded my cruise with Janine , Who was very friendly and helpful.. This is the third cruise I've booked with cruise nation and it's always been very good.
23 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Janine provided friendly and helpful support while arranging your cruise upgrade.
It’s fantastic to know that this is your third cruise booked with Cruise Nation and that you’ve consistently received a great experience. We truly appreciate your continued support and loyalty.
We’ll be sure to share your kind comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to helping you plan many more cruises in the future.
I spoke to the agent in cruise Nation Customer Support , Janine
I spoke to the agent in cruise Nation Customer Service , Janine, She arrange disable request to Ryanair and Royal Caribbean for my wife whom she had a Hip replacement 5 weeks ago. She act it so quickly and friendly and completed this within hours. Well done Janine, No wonder I always come to Cruise Nation for any Cruise booking. Keep it up !
23 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Janine was able to assist with arranging the necessary accessibility support for your wife following her recent hip replacement.
It’s wonderful to know that she acted quickly, provided friendly support, and helped ensure everything was arranged smoothly with the airline and cruise line. We understand how important it is to have the right assistance in place when travelling, and we’re pleased Janine could make this process easier for you.
We’ll be sure to share your kind words with Janine and the wider team, who work hard to deliver excellent service and support to our customers.
Thank you for your continued loyalty to Cruise Nation, and we look forward to helping you with your future cruise bookings.
Very helpful when the EXTRA MILE would…
Very helpful when the EXTRA MILE would recommend
23 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that our team were able to provide helpful support and go the extra mile for you.
We really appreciate your recommendation and will be sure to share your feedback with the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
Kimberley from CruiseNation’s was…
Kimberley from CruiseNation’s was nothing short of fantastic. After booking our cruise via another agent, she rang me to offer alternate flights which were much better for our itinerary when she didn’t have to - she truly went above and beyond as is an absolute credit to cruisenation. This is our 3rd cruise booked with them and definitely won’t be our last, they are heads and shoulders above any other provider.
20 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kimberley provided such exceptional service and went above and beyond to support you with your cruise arrangements.
It’s wonderful to know that she took the time to look into alternative flight options and help improve your itinerary, even when it wasn’t something she was required to do. Providing that extra level of care and attention is something we truly value, so we’ll be sure to share your kind words with Kimberley.
We’re also incredibly grateful for your continued loyalty as this is your third cruise booked with Cruise Nation. Thank you for your recommendation and for trusting us with your holidays — we look forward to helping you plan many more cruises in the future.
Excellent Service
I have been emailing Kimberley with various questions and queries for most of the day.
Her response has been quick. efficient and very patient. Resulting in me being able to make the changes I needed and giving me the peace of mind I wanted.
20 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Kimberley provided such quick, efficient, and patient support throughout your queries.
It’s fantastic to know that she was able to help you make the changes you needed and provide the reassurance and peace of mind you were looking for. We understand how important it is to feel supported when arranging your holiday, so it’s great to hear Kimberley made the process a positive one.
We’ll be sure to share your kind comments with Kimberley and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Got through to Janine she was more than…
Got through to Janine she was more than helpful.was able to sort out any problems I had .
20 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Janine was able to assist you and resolve the issues you had.
It’s fantastic to know that she provided such helpful support and made sure everything was sorted for you. We’ll be sure to share your kind comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
Excellent service from Cruise Nation
Kimberley at Cruise Nation provided outstanding assistance following my enquiry regarding our forthcoming holiday in the USA and return trip to Southampton in August. She, and other colleagues with whom I have liaised previously, demonstrated genuine care about customer satisfaction. I will definitely recommend Cruise Nation to friends and Family members considering a cruise holiday.
16 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley provided outstanding support with your upcoming USA and Southampton cruise arrangements.
It’s fantastic to know that she, along with our wider team, demonstrated genuine care and helped provide the level of service and reassurance we strive to deliver for our customers. We’ll be sure to share your kind words with Kimberley and the team.
Thank you for your recommendation and for choosing Cruise Nation. We hope you have an amazing holiday and look forward to assisting you and your friends and family with future cruise plans.
Janine was thoroughly professional and…
Janine was thoroughly professional and a credit to Cruisenation. Polite funny and a pleasure to deal with. Janine spoke with Princess regarding our issue and informed us what the issue was and a timeframe for resolution. This is why we always book with Cruisenation 🚢.
17 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Janine provided such a professional and enjoyable service while assisting you with your query.
It’s wonderful to know that she was able to liaise with Princess on your behalf, keep you informed, and provide clarity around the issue and expected timeframe for resolution. We understand how important communication and reassurance are, and we’re pleased Janine made the process a positive experience for you.
We’ll be sure to share your kind comments with Janine, who will be thrilled to hear she is a credit to Cruise Nation.
Thank you for your continued loyalty and for choosing Cruise Nation for your cruises — we look forward to helping you plan many more adventures. 🚢
Better service required
Service today was better & Janine handled the change to our booking. What is annoying that when you speak to the Customer Service desk about changes to your booking the person says they will call you back & they don't. You then have to make another call to find out what is happening Cruise Nation needs to improve this part of their service.
16 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for taking the time to share your feedback. We’re pleased to hear that Janine was able to assist with your booking change and provide a better experience for you.
We do apologise for the frustration caused by not receiving a promised callback. We understand how important it is to keep customers updated, especially when changes are being made to holiday arrangements, and we appreciate you highlighting this area for improvement.
We have shared your feedback with the relevant team to review, as we are always looking for ways to improve our communication and ensure customers receive the service they expect.
Thank you again for your feedback, and we hope you have a fantastic cruise. We look forward to assisting you again in the future.
Kimberley was amazing very positive…
Kimberley was amazing very positive very helpful nothing was too much trouble. I have spoken to Kimberley several times over several bookings and if I was able to have a personal cruise specialist this would certainly be the person for me. Several people at cruise nation are in the same category always helpful that’s why I have so many bookings with them. Thank you Kimberley yet again.
17 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kimberley has consistently provided such positive and helpful support across your bookings.
It’s wonderful to know that her friendly approach, knowledge, and willingness to go the extra mile have made such a difference to your experience. We’ll be sure to share your kind words with Kimberley, who will be thrilled to hear how much you value her support.
We’re also incredibly grateful for your continued loyalty and the trust you place in Cruise Nation for your holidays. Thank you for your many bookings and for taking the time to share your experience.
We look forward to helping you plan many more cruises in the future.
Jemma was brilliant
Jemma was brilliant, provided great service. Really helpful, taking time to listen and then provided timely response and fully met my needs. Thank you.
15 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Jemma provided such great service and was able to support you with your queries.
It’s fantastic to know that she took the time to listen, understand your needs, and provide a timely response that fully met your expectations. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
First class service
We booked our cruise through Kayleigh and the service was first class. We had a query with our flights and after speaking with the lovely Laura at customer services I felt totally at ease and she sorted my issue out for me. Amazing company with amazing staff
15 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that you received first-class service from both Kayleigh and Laura.
It’s wonderful to know that Kayleigh helped make your booking experience so positive, and that Laura was able to support you with your flight query and provide the reassurance you needed. We understand how important it is to feel looked after when arranging your holiday, so we’re pleased she was able to resolve this for you.
We’ll be sure to share your kind comments with Kayleigh, Laura, and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Super quick response payments dept customer services
I had a payment query and spoke to Olivia in payments. Olivia fully understood my situation and dealt with it promptly, not only that, Olivia then clearly explained how my query was resolved and followed it up with an email. Great customer service
14 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Olivia provided such prompt and helpful support with your payment query.
It’s great to know that she took the time to understand your situation, resolve your query efficiently, and clearly explain the outcome while following this up in writing for your reassurance. Providing clear communication and making sure our customers feel supported is something we really value.
We’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we look forward to assisting you again in the future.
Once again great service from…
Once again great service from Cruisenation, Olivia went out of her way to get us the best flights available.
Many thanks
14 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your lovely feedback. We’re delighted to hear that Olivia provided such great service and went out of her way to help find the best flight options for you.
It’s fantastic to know that her support and dedication helped make your experience a positive one. We’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for your continued support and for choosing Cruise Nation. We look forward to helping you with your future cruise plans.
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