Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
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Lisez les avis des autres
Jemma in Cruise Nation Customer Service has always been so helpful when we needed her. This is our 12th cruise booked with Cruise Nation, and no other agents can beat their prices. Excellent service... Voir plus
L'entreprise a répondu
We have been cruising since 2014 and invariably go via Cruise Nation. Yesterday we booked to go to Korea/Japan this coming November ... I used the on-line booking tool to book but the cabin select... Voir plus
L'entreprise a répondu
I needed to know more details on the flight linked to my cruise booking. The information wasn't available straight away but as promised, the information was received the following morning by email. A... Voir plus
À propos de l'entreprise
- Agence de croisières
- aussi dans
- Agence de voyages
Écrit par l'entreprise
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Coordonnées de contact
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Royaume-Uni
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Super responsive - thanks Kimberley!
Asked about the possibility of changing flights as part of my cruise & stay package. Kimberley from Cruise Nation Customer Services was extremely responsive, came back with a very competitive quote and the whole change was done in no time at all. Thank you very much for the painfree experience!
14 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your fantastic feedback. We’re delighted to hear that Kimberley was so responsive and able to arrange the flight change quickly, while also securing you a competitive quote.
It’s great to know the whole process was so smooth and pain-free. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard to deliver excellent service for our customers.
Most helpful
Another great service from Jemma from Customer service.
She helped me resolve the transfer issues.
30 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to help resolve your transfer issues and provide another great service. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard to deliver excellent service for our customers. 😊
First Class
Everything was done speedily and very helpful,comments and assistance was given. First class service.
13 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that everything was handled so quickly and that you found our team helpful throughout. We’ll be sure to share your lovely comments with the wider team, who work hard to deliver excellent service for our customers.
Janie was very helpful and efficient
3 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was so helpful and efficient. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
Janine went above and beyond with my…
Janine went above and beyond with my enquiry.
10 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine went above and beyond to assist with your enquiry. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
Great Customer Service
I had to make an amendment to a middle name on our booking. This was done efficiently and quickly by Jemma.
Thank you very much 😀
9 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma handled your name amendment so quickly and efficiently. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers. 😊
Flight booking references
Jemma was extremely helpful today, providing me with additional booking references of flights that I hadn't received direct from the flight companies.
8 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to help by providing the additional flight booking references you needed. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers. 😊
Hi we just booked a Cruise we are very…
Hi we just booked a Cruise we are very pleased with price and Kerry Phillip Hall made the Process so easy she was very Informative as I’m Disabled and very Patient she get 10/10 for Customer Service ⭐️⭐️⭐️⭐️⭐️
7 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kerry made the booking process so easy and provided such informative and patient support. It’s fantastic to know that you were so pleased with the price and the service you received.
We’ll be sure to share your lovely comments and 10/10 rating with Kerry and the wider team, who work hard every day to deliver excellent service for our customers.
After a very stressful couple of days…
After a very stressful couple of days re my booking with Cunard Queen Victoria Janine from Cruise Nation resolved all the problems efficiently and was a great help to me as a disabled traveller. Ive found Cruise Nation to be a fantastic company to do travel with and will continue to use them for any future travels. Fantastic customer service throughout the whole process. Thanks Janine now I can look forward to enjoying my upcoming Cruise.
5 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re so pleased to hear that Janine was able to resolve everything efficiently and provide the support and reassurance you needed after what had been a stressful couple of days.
It’s fantastic to know that Janine’s help made such a difference and that you can now look forward to your upcoming cruise with peace of mind. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard to deliver excellent service for our customers.
Thank you for your continued support of Cruise Nation, and we hope you have a fantastic cruise! 🚢
It has been a great pleasure dealing…
It has been a great pleasure dealing with Cruise Nation from booking our cruise for my partners 60th birthday. After initial booking I have changed and added things and Janine has been extremely helpful / calm and understanding with me giving me different options. Thank you Janine
4 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that it has been a pleasure arranging such a special trip with Cruise Nation for your partner’s 60th birthday.
It’s fantastic to know that Janine was able to support you with all of the changes and additions to your booking, providing helpful advice and different options along the way. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
We hope you both have a fantastic celebration and an unforgettable cruise!
Jemma has been remarkable
Jemma has been remarkable, handled my request professionally and very swift, done in minutes and not hours! AND she taken over this query from someone who's off!
Thank you very much Jemma
4 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such professional and efficient service while handling your request.
It’s fantastic to know that she was able to take ownership of your query, pick it up seamlessly, and resolve everything so quickly. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Olivia was excellent with communication…
Olivia was excellent with communication and efficiency of resolving our query.
3 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Olivia provided excellent communication and resolved your query so efficiently. We’ll be sure to share your lovely comments with Olivia and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you Kimberly!
Booked with cruise nation a couple times and always had a great experience.
I called today with a query regarding a name change, Kimberly was very knowledgeable and so efficient in sorting this out for us and kept us updated.
Highly recommend
3 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that you’ve continued to have such positive experiences with Cruise Nation.
It’s fantastic to know that Kimberley was able to assist with your name change so efficiently, keeping you updated throughout and providing the knowledgeable service we strive to deliver. We’ll be sure to share your kind comments with Kimberley, who will be thrilled to receive your recognition.
Thank you for your continued support, your recommendation, and for choosing Cruise Nation. We look forward to helping you plan many more fantastic holidays. 🚢
Janine was Very helpful with various…
Janine was Very helpful with various questions.
8 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was able to help with your questions.
We’ll be sure to share your lovely comments with Janine & the wider team. Thank you for choosing Cruise Nation, and we hope you have a fantastic holiday!
Customer Service
Dealing with Kimberley is always a pleasure. Really professional with a personal touch and always goes the extra mile 😊👏thank you really appreciate all the hard work.
1 août 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley continues to provide such professional and personal service. It’s fantastic to know she always goes the extra mile, and we’ll be sure to share your kind comments with her. Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise! 🚢😊
I nearly always book my cruises with…
I nearly always book my cruises with Cruise Nation and recommend to friends. Always the best prices and the packages put together are very well thought out. Last few years we’ve done Alaska, Ffjords, Japan and New England and all have been fantastic holidays packaged well by Cruise Nation. On our most recent trip to New England, Jemma responded so quickly to a last minute request to amend our booking to a different hotel. Can’t fault the service. Thank you
30 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re delighted to hear that you’ve enjoyed so many fantastic holidays with us, from Alaska and the Norwegian Fjords to Japan and New England.
It’s fantastic to know that you value our carefully put together packages, competitive prices, and the service we provide. We’re especially pleased that Jemma was able to respond so quickly to your last-minute hotel amendment and ensure everything was taken care of for you.
We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers. Your recommendations to friends mean a great deal to us, and we truly appreciate your continued trust in Cruise Nation.
Thank you for choosing Cruise Nation, and we look forward to helping you plan many more unforgettable adventures.
Excellent service from Jemma
Excellent service from Jemma, ( Cruise Nation) talked through the whole process and explained every questions that I had.
31 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such excellent service throughout your booking experience.
It’s fantastic to know that she took the time to talk you through the entire process and answer all of your questions clearly, ensuring you felt informed and confident every step of the way. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Trying to contact them now line going…
Trying to contact them now line going dead. Typical but like someone said Plenty more cruise line booking agents like Vivavoyage had great service before. Been waiting for a response from them yes I will pass your details to the agent or I will personally reply. 2 weeks on and guess what !!!!!!! Nothing. Answer your phone
You had an email yesterday still no call. Have we paid the finale balance orrrrrr yes we have
31 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties you’ve experienced when trying to contact us. We understand how frustrating this must have been, particularly when you were expecting a response that never arrived.
We'd really like the opportunity to investigate this further. Please could you email sales.managers@cruisenation.com with your contact number and the approximate dates and times you have tried to call us? This will help us investigate what has happened, and a member of our management team will then give you a call to discuss your experience.
We appreciate you bringing this to our attention and hope we have the opportunity to restore your confidence in Cruise Nation.
Janine was incredibly helpful and…
Janine was incredibly helpful and knowledgeable she was very informative and gave us clear information and advice
30 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine provided such helpful and knowledgeable service.
It’s fantastic to know that she was able to provide clear information and advice, ensuring you felt well informed throughout. We’ll be sure to share your kind comments with Janine and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a fantastic cruise.
Gemma has been excellent and more than…
Gemma has been excellent and more than helpful making our special occasion one to remember.
Well Done
Gemma
30 juillet 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Jemma provided such excellent support and helped make your special occasion even more memorable.
It’s fantastic to know that she went above and beyond to assist you, and we’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver excellent service for our customers.
Thank you for choosing Cruise Nation, and we hope you have a truly unforgettable cruise
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