Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
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Lisez les avis des autres
Kimberly worked particularly hard to get the flights we wanted after a schedule change from our airline. Looking forward to our Alaska cruise holiday even more now.
I had a problem with a drinks package on MSC that had been going on for ages it was MSC fault not cruise nation and Jemma has completely sorted it out for me. She kept me up to date with progress at a... Voir plus
Cruise Nation are brilliant. Helpful and knowledgable when booking. Always look for the best deal. Best of all their after care service is brilliant. Always happy to help their new and existing custom... Voir plus
À propos de l'entreprise
- Agence de croisières
- aussi dans
- Agence de voyages
Écrit par l'entreprise
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Coordonnées de contact
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Royaume-Uni
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Excellent customer care
I felt listened to. Janine was patient and explained everything clearly. She also asked if there was anything else she could help with. She was also friendly and I did not feel rushed
29 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine took the time to listen, explain everything clearly, and support you in a patient and friendly manner.
It’s great to know you didn’t feel rushed and felt well looked after throughout your interaction. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Great service provided by Janine
29 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Janine in customer service was…
Janine in customer service was excellent. Answered my questions in a very speedy & efficient way
28 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine provided excellent support and was able to answer your questions quickly and efficiently.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
See how they secretly cheat YOU
Booked a cruise for on Ociana for January 2027. The agent said they demand early payment so I accepted payment date of 30th of June. When I looked at my booking on the Ociana website it said payment was due on September 17th. This lot will keep my money for two and a half months gianing interest. When I ask ed why they demanded payment so early they replied 'As a travel agency, we need to ensure supplier balances are received in advance of when payments are due to them. Different suppliers have different payment terms and cancellation conditions, so in some cases we request payment earlier than others to allow a grace period in the event of any late payments or processing delays.' Two and a half months to process a bank transfer that will take 15 seconds. This lot should be ashamed of themselves.
ADDED after reading reply.
Just profiteering by using my money: no explanation. The lack of any excuse makes the situation even worse.
20 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for taking the time to share your feedback. We’re sorry to hear you are unhappy with the payment schedule for your booking.
As a tour operator, our payment terms and schedules are set by us at the time of booking in line with our supplier arrangements. These may therefore may differ from the dates shown directly on a cruise line or supplier’s own system.
The agreed payment schedule is always clearly communicated at the point of booking.
We do understand your concerns, and where there are genuine difficulties, we are always happy to review requests for payment extensions on a case-by-case basis via our finance team should this be something you wish to explore.
Thank you again for your feedback — we appreciate the opportunity to clarify this.
Great customer service
Kimberley was very happy to resolve the issues that I had and was extremely enthusiastic in doing so. She was polite and understanding of my requirements. Kimberley spent time and patience putting together the package and came up with a product that suited me.
26 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley was able to resolve your issues and provide such good service.
It’s great to know she took the time to understand your requirements and put together a package that was the right fit for you. We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service.
Thank you for choosing Cruise Nation.
Customer service advisor
Janine helped us by understanding my issue and calling us back with the information we needed. It’s not usual for a call back , thank you Janine
27 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine took the time to understand your query and ensure you received the information you needed.
Providing thorough and personal service is something we pride ourselves on, so it’s great to know that Janine’s follow-up call made a positive difference to your experience. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Accessible Cabin
Despite NCL moving us from pillar to post Janine managed to get our situation sorted within one afternoon. What a great asset to your company.
26 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback.
We’re delighted to hear that Janine was able to resolve the situation for you so quickly, despite the changes made by the cruise line.
It’s great to know that her dedication and efficiency made a positive difference, and we’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Not very helpful
Not very helpful. Wanted to
Change our cruise as we didn’t feel comfortable with the situation in the Middle East. Cannot speak to anybody in person have to fill forms in then wait up to 7 days! Finally had a reply on 7th day but still could not resolve the situation.
18 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your review. We're sorry to hear that you were unhappy with your experience.
Since leaving your review, I can see that a member of our support team has been in touch to discuss the option of a voluntary rebooking. Whilst we aim to provide revised holiday quotes within 7 working days, response times can occasionally be slightly longer during periods of exceptionally high demand.
I can also see that we have since contacted you to explore alternative options, including the possibility of amending your flights rather than making changes to your entire holiday, in an effort to find a solution that better meets your needs.
We appreciate your feedback regarding our communication process and response times, and we will certainly take your comments on board as we continue to review and improve our service.
Booking went very well
Booking went very well, including the changes due to the ship going to another final port, staff kept me informed of my options throughout !
24 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re delighted to hear that your booking went smoothly and that our team kept you well informed when changes were needed due to the ship’s revised itinerary.
It’s great to know you felt supported and had clear options throughout the process. We’ll be sure to share your kind comments with the team, who work hard every day to deliver great service.
Had a query whilst on holiday
Had a query whilst on holiday. Contacted cruise nation. A lady called Jemma answered and gave us all the information that was needed and our fears were alleviated. Travelled with cruise several times. All great experiences. Would recommend
17 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to assist you while you were on holiday and provide the information you needed to put your mind at ease.
It’s great to know you’ve had several positive experiences with Cruise Nation and that you would recommend us. We’ll be sure to share your lovely comments with Jemma and the wider team, who work hard every day to deliver great service.
Great customer service
Jemma from Cruise Nation came to our help when Turkish Airlines unfortunately changed our flights to an unsuitable one.
Very professional and efficient. Great customer service.
17 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Jemma was able to assist you when your flights were changed and provide a suitable alternative.
It’s great to know she delivered professional and efficient support throughout. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
Generally service was good.
Generally service was good.
specially Jemma was very helpful, pleasant and professional. Thank you Jemma.
17 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re pleased to hear that overall you received good service and that Jemma was particularly helpful, pleasant, and professional throughout. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
Laura was very helpful as I had no…
Laura was very helpful as I had no email confirming my cruise was booked and she discovered the booking had failed although the payment came off my credit card. She got my booking sorted and also helped get us a suitable cabin.
She was very helpful, caring and efficient.
15 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re very sorry to hear about the initial issue with your booking and the confusion caused when the payment went through without confirmation.
We’re delighted that Laura was able to investigate the issue, get your booking sorted, and help secure a suitable cabin for you. It’s great to hear she provided helpful, caring, and efficient support throughout.
We’ll be sure to share your kind comments with Laura and the wider team, who work hard every day to deliver great service.
Thank you Janine
Grateful for Janine's assistance in rectifying a problem with the amenities booked for our Oceania cruise.
13 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Janine
Janine - she is an absolute superstar, she's helped us get a compassionate transfer to another cruise after I sadly fractured my knee cap.
She has sorted everything out for us and we are so grateful for all her help and support
13 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re truly sorry to hear about your injury, but we’re delighted that Janine was able to support you and arrange a compassionate transfer to another cruise during such a difficult time.
It’s great to know she was able to take care of everything for you and provide the help and reassurance you needed. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Excellent customer service
Excellent! I raised a query less than an hour ago, response sent already. Wonderful speedy response.
12 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Kimberley has been very helpful with flight changes from BA
Kimberley has been very helpful in reorganising the flights for our holiday that were changed by BA. It has taken a lot of thinking on our part because of the changes but Kimberley has been very patient and helpful and come back to us a number of times with different suggestions until the final one suited us. This involved phone calls and emails from Kimberley from customer services at Cruise Nation.
11 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Kimberley was able to support you with the flight changes and patiently work through several options until you found one that suited you.
It’s great to know she kept in regular contact and provided support via both phone and email throughout the process. We’ll be sure to share your lovely comments with Kimberley and the wider team, who work hard every day to deliver great service.
I wanted to find out about transfers…
I wanted to find out about transfers from our cruise port to a airport in Italy and a wonderful Cruise Nation agent Janine Froud went the extra mile to not only find the information we required but contacted several taxi company’s to get a transfer price , plus also speak too the cruise ship company to find out if they organise the required transfer . She succeeded in booking a transfer for our return journey from the cruise terminal to the airport , great customer service , thank you Janine
8 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Janine went the extra mile to assist you with arranging your transfers and was able to secure a suitable option for your return journey from the cruise terminal to the airport.
It’s great to know she took the time to contact providers and the cruise line on your behalf to ensure you had all the information you needed. We’ll be sure to share your kind words with Janine and the wider team, who work hard every day to deliver great service.
Reason you got a 1* is your contact
Reason you got a 1* is your contact. E mailed a few weeks ago then 3 days ago. No reply so I just rang you. Press 2 recorded message then at the end it tells you to press 2 yes you got it. You don’t get to speak to anybody. Well we just booked a cruise with Simplycruises so loss of sale there. We are booked and want information booking HTR-**5690
Based on the time it gets you to reply is based on future bookings.
7 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for taking the time to leave your feedback. We’re very sorry to hear about your experience and understand your frustration, particularly after attempting to contact us multiple times by both email and phone without receiving the response you expected.
We’re sorry you’ve experienced technical issues, and we have fed this back to our tech department. While we always aim to respond as quickly as possible, there can occasionally be periods of exceptionally high contact volumes which may impact response times and call wait times more than we would like. That said, we appreciate that this does not reflect the level of service you expected or that we aim to provide.
We’re sorry to hear that this experience led you to make your new booking elsewhere, however we can see that you remain booked with us and we would still very much like the opportunity to assist with your existing booking and answer any outstanding questions you may have.
Please contact our customer services team quoting your booking reference and we will ensure your enquiry is reviewed and responded to as soon as possible.
Thank you again for your feedback — comments like yours help us improve our service and communication.
Ive booked a few times with cruisenation…
Ive booked a few times with cruise nation now. I had some difficulty this time via telephone- you can be on hold for a long time . When I eventually got through i wasnt entirely satisfied with an answer to my query as I didnt think I explained properly so, I wrote an email and I had a lovely prompt reply from a lady called Jemma who sorted out my query no problem. Very polite reply .
6 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your continued support and for taking the time to share your feedback. We’re sorry to hear that you experienced longer wait times on the phone and that your initial query wasn’t fully resolved at first.
However, we’re delighted to hear that Jemma was able to assist you promptly by email and resolve your query with a polite and helpful response. We really appreciate your comments, as they help us improve where needed as well as recognise great service.
We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
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