Janine couldn’t have been helpful to give advice on getting best transfers from cruise terminal to airport for my return journey. Other staff have also helped with ease of checking in online.
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Lisez les avis des autres
Kimberly worked particularly hard to get the flights we wanted after a schedule change from our airline. Looking forward to our Alaska cruise holiday even more now.
I had a problem with a drinks package on MSC that had been going on for ages it was MSC fault not cruise nation and Jemma has completely sorted it out for me. She kept me up to date with progress at a... Voir plus
Cruise Nation are brilliant. Helpful and knowledgable when booking. Always look for the best deal. Best of all their after care service is brilliant. Always happy to help their new and existing custom... Voir plus
À propos de l'entreprise
- Agence de croisières
- aussi dans
- Agence de voyages
Écrit par l'entreprise
Why pay more for your cruise holiday? When you book with Cruise Nation, you can save up to 60% compared with booking directly with the cruise line. When you book a Cruise Nation Smart Package, you can save even more plus get your flights included and a FREE hotel stays in one of the hundreds of worldwide destinations.
Coordonnées de contact
Suite C4, Castle Court, Conway House, Phoenix Way, Swansea, SA79LA , Swansea, Royaume-Uni
- 0800 408 0757
- customerservices@cruisenation.com
- www.cruisenation.com
4,7
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 78 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Janine at cruise nation was clear with…
Janine at cruise nation was clear with the information given to me and very polite which allowed myself and my partner to make informed decision,
Thank you Janine.
5 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine provided clear information and such polite service, helping you and your partner make an informed decision with confidence.
We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Responsive and hassle free service
I’ve only just booked and I’m already getting quick and reliable service back from Jemma. It’s nice to deal with a reliable person who’s answering my questions and not an AI bot that doesn’t actually help. Certainly gives me confidence in them.
2 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that you’ve received quick, reliable, and hassle-free support from Jemma so early in your booking journey.
It’s especially great to know that having responsive and helpful communication has given you confidence in booking with us. We’ll be sure to share your kind words with Jemma and the wider team, who work hard every day to deliver great service.
Thank you again for choosing Cruise Nation and we hope you have an amazing holiday.
Amending booking …
Jemma was very helpful and responsive with my amendment request and for-filled the amendment with no issues.
1 mai 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re delighted to hear that Jemma was helpful and responsive in assisting with your amendment request and that everything was completed smoothly. We’ll be sure to share your kind comments with Jemma and the wider team, who work hard every day to deliver great service.
Excellent service from the Cruise…
Excellent service from the Cruise Nation team. Providing quick and informative replies to questions when on holiday.
25 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Fabulous service
Jemma has been wonderful in getting my cruise amended. She is prompt to respond to any queries.
30 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
Missed our flight
We had a nightmare of a day missing our flights due to no fault of our own. We phoned the assistance number and spoke to Kimberley who was absolutely amazing. She sorted out new flights for us helped with hotel bookings and completely took the worry out of our hands. Well done cruise nation for absolutely perfect customer service. This is the third time we hv used you for booking our cruises and will definitely be and using you again in future. A massive thankyou to Kimberley who telephoned us about 8 times trying to sort things for us and helping to calm me down. First class
30 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback and for your continued loyalty to Cruise Nation. We’re sorry to hear your trip started with such a stressful experience, but we’re delighted that Kimberley was able to support you and help get everything back on track.
It’s fantastic to hear that she was able to arrange new flights, assist with hotel bookings, and provide reassurance throughout the process. We know situations like this can be overwhelming, so we’re really pleased she was able to take some of that pressure away.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver first-class service. Thank you again for choosing Cruise Nation — we look forward to helping you with many more holidays in the future.
Janine was really polite
Janine was really polite, helpful and got back to me via email with a response quickly.
28 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that Janine was polite, helpful, and responded to your enquiry so quickly. We’ll be sure to share your lovely comments with Janine and the wider team, who work hard every day to deliver great service.
Kimberley has been great
Kimberley has been great. So helpful in making our family (15 of us) cruise something we will remember.
We are all looking forward to the cruise immensely.
28 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Kimberley has been so helpful in making arrangements for your family cruise and helping create something truly memorable for all 15 of you.
We’ll be sure to share your kind words with Kimberley and the wider team, who work hard every day to deliver great service. We hope you all have an amazing holiday and make some fantastic memories together.
Jemma was super helpful my question was…
Jemma was super helpful my question was answered and shorted straight away
27 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review ! We will certainly share your kind words with Jemma
Réponse de Cruise Nation
Thank you for the wonderful review
First time cruiser
Just booked our very first cruise and have had great service from Scott. He fulfilled our request to add more days on to a cruise & stay, change of hotel, quotes on different cabins available. Once booked I discovered I could’ve applied for a discount. Scott approached MSC who originally declined the request so he tried several other options and his persistence paid off 😊 discount applied retrospectively. Excellent service 5⭐️
25 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Scott helped make booking your very first cruise such a positive experience and was able to tailor your cruise and stay holiday to exactly what you wanted.
It’s especially great to hear that his persistence paid off in securing the retrospective discount for you — we know those extra touches can make all the difference.
We’ll be sure to share your kind words with Scott and the wider team, who work hard every day to deliver great service. We hope you have an amazing first cruise!
Needed to add an item to my holiday
Needed to add an item to my holiday. Jemma was very helpful in sorting everything out for us.
15 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for the wonderful review !
We will certainly share your feedback with Jemma & the wider team who work so hard to deliver great service
Olivia has been helpful now in three…
Olivia has been helpful now in three occasions i have been lucky enough to have had her professional help and support. I always feel reassured wheb she answers my call.
19 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia has been able to support you on multiple occasions and that you feel reassured when speaking with her.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Olivia from customer support sorted out…
Olivia from customer support sorted out all our flights and hotels and was very helpful.
18 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re delighted to hear that Olivia has been able to support you on multiple occasions and that you feel reassured when speaking with her.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Prompt and Professional
All queries handle quickly and professionally by Olivia.
19 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re delighted to hear that Olivia handled all your queries quickly and professionally. We’ll be sure to share your kind comments with Olivia and the wider team, who work hard every day to deliver great service.
Cruise Nation were very easy to contact…
Cruise Nation were very easy to contact and quickly answered any questions about the upcoming holiday.
And Kimberley was really helpful in organising an extra hotel stay in Sydney, after the airline extended our return flight by a day.
14 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your kind feedback. We’re delighted to hear that you found our team easy to contact and that your questions were answered quickly.
It’s great to know Kimberley was able to assist with arranging your additional hotel stay in Sydney and ensure everything was taken care of following the flight change. We’ll be sure to share your kind comments with Kimberley and the wider team, who work hard every day to deliver great service.
Olivia in Customer support well done !
Booked our first holiday with cruise nation, flights changed, train times changed and a few problems with transfers. Started to get nervous about our trip however, Olivia went above and beyond to resolve our issues, cruise nation should be proud of her and she is a credit to the company . Thank you olivia we can't wait to get on our way .
14 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your wonderful feedback. We’re sorry to hear that you experienced a few issues along the way, but we’re delighted that Olivia was able to step in and resolve everything for you.
It’s great to know she was able to provide reassurance and support, helping turn things around so you can look forward to your trip with confidence. We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
We hope you have an amazing holiday!
OLIVIA.
OLIVIA.
Made a difficult experience less so by promising to sort out a problem caused by the airline changing flight and the airport at the last minute.
Olivia persevered even after she herself was on a break.
Thankyou Olivia.
14 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re delighted to hear that Olivia was able to make a difficult situation easier for you and remained dedicated to resolving the issue, even during a challenging time.
We’ll be sure to share your kind words with Olivia and the wider team, who work hard every day to deliver great service.
Very efficient rapid service sorting…
Very efficient rapid service sorting out alterations etc. Well organised
14 avril 2026
Avis spontané
Réponse de Cruise Nation
Thank you for your feedback. We’re delighted to hear that you found our service efficient, well organised, and quick in handling your alterations. We’ll be sure to share your kind comments with our team, who work hard every day to deliver great service.
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