cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy co... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... Voir plus
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... Voir plus
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Providing insurance for the UK's cyclists for over 20 years
Coordonnées de contact
Royaume-Uni
- www.cycleguard.co.uk
4,5
Excellent
665 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No fuss easy to use been with them over…
No fuss easy to use been with them over a year now lucky never had to claim so can’t comment on that part but apart from that seems good
18 mars 2023
All the staffs are very polite
All the staffs are very polite, friendly and helpful.
15 mars 2023
Avis spontané
excellent
cover was as required and the process of getting the cover and renewals/ cancellations were seem less.
4 mars 2023
Fantastic service at cycle guard
Every member I spoke to at cycle guard was not only helpful, but sympathetic and supportive. My claim was sorted within the day and I had a fantastic experience. Would 100% reccomend.
9 mars 2023
Avis spontané
The renewal quote was about 25% more than same from another insurer
The renewal quote from this company was 25% more than identical cover from an alternative company. I therefore didn’t renew and fortunately Cycleguard were unable to take the premium using a saved card details as the card had been replaced due to bank changing card companies.
1 mars 2023
Bike handlebars and gear levers were…
Bike handlebars and gear levers were stolen when locked up in London. Customer service was grate paid out with no challenges
20 février 2023
Easy renewal and competitively priced
Easy renewal and competitively priced. What’s not to like?!
21 février 2023
Fortunately no claim made to create a…
Fortunately no claim made to create a problem. Price about right
12 février 2023
Excellent information provided
I telephoned as I had upgraded my bike and was informed of my options to ensure that I was happy with the level of cover provided. The adviser was thorough and friendly great service.
2 février 2023
All's Well
Prompt response to email and refund of premium. Content of responses gave impression of robotic input.
16 février 2023
Easy tire fitting
Helps greatly because I have thumb arthritis. Not used on the road yet so I can’t give five stars at this moment, also it is a bit large.
13 février 2023
Easy to use and great coverage
Easy to use and set up. Reasonably priced. Great coverage
2 février 2023
Fast and seamless claim review
Fast and seamless claim review. Friendly service and regular check-ins from provider side. Can definitely recommend!
13 février 2023
Avis spontané
Really good company
Really good company. Very easy for to fill out to get my sons push bike insured. I’ve used them for 2 years now A1+
31 janvier 2023
Been insured with them for a few years…
Been insured with them for a few years now and we’re excellent when I needed the breakdown service for my bike but on renewal I found out they are not doing the 24/7 breakdown service anymore even though it’s advertised still on their website and not sure when that changed as not been sent an email to tell me , so it’s good I didn’t require that service in last year.
I have cancelled my unsure as I needed the breakdown cover.
I spoke to a couple of members of staff who both said you don’t do the breakdown cover anymore and that’s why I didn’t renew and went somewhere else.
30 janvier 2023
Réponse de cycleGuard
Update: That's a shame to hear. We will pick up with the team to ensure that they are fully aware that this specific cover is still available to all of our cycleGuard customers.
Hi Nicola
We do still offer the 24/7 cycle rescue recovery service as standard within our cycleGuard policy so had you broken down you would have still been able to use the service.
The cover is designed to get you, or a family member, to a safe location in the event of an irreparable puncture or breakdown.
If you have cancelled in error then please do let us know and we can arrange for your policy to be set back up.
Thanks
The cycleGuard Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.