Pedalsure Avis 

DO NOT waste your time with this insurance. It’s an absolute con, I just have been quoted over £2000 in repairs for my bike which I would have to pay out of my own pocket because pedalsure “doesn’t cover cosmetic damage” after an incident.
Essentially, I’ve payed £65 a month for 2 years just for them to send my bike to a “carbon specialist” save yourself the insurance money and then if you do crash you will be able to pay for damages yourself as all they do is send your bike to target composite (At least 6 week turnaround with no bike) and still try and get you to pay for the damages.

So often it can feel like insurance companies find all the reasons you're not covered, so after our family cargo bike was stolen from out side a leisure centre in broad daylight, we were absolutely delighted that Pedalsure responded quickly and efficiently to our claim and have paid out so that we can get a replacement bike. A fantastic insurance company, straightforward, easy to deal with and actually insures your bike!

I've insured my bikes with a few different insurers, and Pedalsure has definitely been the best of the bunch. Their customer service are always quick to respond and very helpful, and their multi-bike insurance is probably the best on the market. One minor niggle : Their website, whilst very good, still has some annoying flaws that requires you to interact with customer services if you want to change the details of what bikes you have insured. But like I say that's not really a big problem as their customer services are excellent.

Quick, speedy, efficient

Chloe, my claim advisor, was brilliant; she handled everything quickly and efficiently, kept me updated at every step, and always responded promptly. Thanks to her, the whole process was smooth and stress-free, and I can have a new bike. I wouldn’t hesitate to recommend Pedalsure, especially for a costly e-bike

My Claim was dealt with fairly and quickly. Chloe dealt with my claim. Her communication was clear and prompt.
I didnt follow their procedure as i used my own local bike shop., but they were very fair and did not make this an issue

The team at Pedalsure was extremely helpful when dealing with my claim. It made an unpleasant experience a while lot more bearable and o thank them for it. I can highly recommend this insurance!

My claim was dealt with in a kind and efficient manner. I was gutted to have my bike stolen but at least the insurance claim process was smooth. I forgot to cancel my policy renewal and this was also easy to resolve and got an immediate refund. Thank you Chloe!

I took out full, expensive bike insurance with Pedalsure expecting quick, supportive help if anything went wrong. After a crash left my carbon aero race bike damaged, the reality has been the opposite.

Pedalsure had an independent report from the manufacturer’s authorised shop from day one confirming the bike had sustained damage, including visible damage to the frame and fork. Yet they chose to ignore that and push for further, costly inspections to confirm internal damage to the frame instead of resolving the claim — even though this is a no-fault claim where the third party has admitted liability.

They now insist on stripping and packaging the bike, shipping it from the manufacturer’s store to a carbon specialist, then shipping it back to the manufacturer for reassembly, further repairs, and re-validation. The cost of this convoluted process is almost as high as simply replacing the bike outright, yet they insisted on it, leaving me without a bike for at least six weeks.

To justify their inspect-do-not-replace decision, they’re also pushing back against repainting my scratched frame and fork as it's “cosmetic damage,” even though damage on an aero race bike directly affects its performance and resale value.

It’s been slow, frustrating, and shows a real lack of understanding of what serious cyclists need from an insurer — speedy and effective coverage. If you value your time, your equipment, and your peace of mind, I’d look elsewhere.

Unfortunately the claims buttons on the website are switched off and the phone lines seem overwhelmed.

Quick and simple

I had an excellent service from Pedalsure when my lovely electric bike was stolen. Chloe was extremely responsive and communicative throughout the process. I would highly recommend this company if you have a bike.

Peace for me

Great experience claiming for my stolen bike! Super quick and helpful.

I had my bike stolen recently. Very smooth process for my claim and through out the process claims team kept me updated.

Very impressed with the level of service offered by Pedalsure. I unfortunately had to make a claim on my insurance and Chloe was very responsive and understanding. I was kept fully up to date with what was happening and the claim was processed very promptly. Can't recommend them highly enough and will certainly be taking out a new policy with them in the future.

The company were considerate, I had not complied with heir specifications, but they were understanding, and stepped in to support me at a difficult time.

Quick to arrange and wide ranging cover. Highly recommend

I've been thoroughly impressed with Pedalsure's bike insurance claims process. Chloe, who was my point of contact over email, provided exceptional support throughout. She was professional, efficient, and kept me informed every step of the way, making what could have been a stressful experience incredibly smooth.

The entire process was straightforward, and Chloe ensured my claim was handled promptly, allowing me to get back on my bike in no time. I highly recommend Pedalsure for anyone looking for comprehensive bike insurance with top-notch customer service!

The process of claiming on pedalsure was straightforward and speedy. The customer service team kept me up to date on developments