cycleGuard provided very good insurance cover for fairly severe accidental damage to my previous road bike, when I hit a pothole whilst cycling down a hill in the rain. Their "New for Old" policy co... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Unlike any other experience with insurance companies when having to make a claim, Cycle Guard’s process was simple, quick, straightforward and personalised. What’s more the call centre was very quick... Voir plus
Having insurance from a company that knows the problems cyclists face on the road each day from other road uses. The possibility your bike can be stolen or damage without warning. It gives a reducti... Voir plus
Had a great experience with Sharon with my claim. Living in London can be stressful especially when owning a valuable bike that you commute to work with. My one got stolen and Sharon was really helpfu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Providing insurance for the UK's cyclists for over 20 years
Coordonnées de contact
Royaume-Uni
- www.cycleguard.co.uk
4,5
Excellent
665 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The person I spoke with was polite
The person I spoke with was polite, well informed and efficient, and made renewal of my policy painless.
15 novembre 2022
They were really helpful
They helped me throughout the whole way, it was challenging but we got there thanks to their help! A special shout to Sharon who was amazing. Thank you again
16 novembre 2022
Avis spontané
I found my claims handlers to be…very helpful/polite
I found my claims handlers to be polite/helpful and in general the service is good. i.e short wait times on phone
15 novembre 2022
Avis spontané
Efficient claim process.
Very quick and honest in paying out after a theft.
9 novembre 2022
Avis spontané
Easy peasy lemon squeezy
Easy peasy lemon squeezy. Very straightforward process with immediate cover
13 octobre 2022
Straightforward process after my bike…
Straightforward process after my bike was stolen.
31 octobre 2022
Avis spontané
Great being your customer
24 octobre 2022
Avis spontané
easy to renew and understand how to…
easy to renew and understand how to renew and what the process is
25 octobre 2022
Good customer service
The advisor was great at following up the claim process to keep things moving and easy for me to contact if I had queries. Once I had provided the necessary documents the payment was made very quickly directly into my bank account.
21 octobre 2022
Avis spontané
Insuring my eBike
I contacted ’CycleGuard’ about insurance to cover recovery & third party liability for my eBike… The online quote process was easy & very straightforward… within minutes I was offered the cover I wanted at a reasonable price… at no time during the process was I asked about the specification of my eBike, or evidence of value or ownership…. Alarm bells started ringing, so I telephoned them to ask a few questions…
It transpired that information about the value & specific wattage of my eBike would only be sought in the event of a claim… and that ‘recovery’ consisted of a taxi being ordered to recover me AND my eBike to my home address!!
Effectively I was being miss-sold a product that would have been invalid in the event of a claim… laughable … ‘Caveat Emptor’….
17 octobre 2022
Avis spontané
Réponse de cycleGuard
Thank you for taking time to post a review about cycleGuard. We are sorry to hear that you don't appear to have been satisfied with your experience.
To cover the points you raised in order:
1 - Its great to hear that you found the application process quick and easy. Our UX team work hard to try and reduce customer struggle and make it as simple as possible.
2 - Within the website and within the application process there is a "lock list and e-bike requirements" document that you will have ticked to say that you have read in order to be able to complete the purchase. You can find that document here if you didn't read it as part of the process (https://www.cycleguard.co.uk/-/media/files/cycle/cycleguard-locklist.pdf).
This document outlines the types of electric bike that are able to be covered on the cycleGuard policy (including speed, maximum continuous rated power, ignition type, pedals) in order to help mitigate against customers attempting to insure a bike that would not be covered (which is not in the best interests of either the customer or cycleGuard).
3 - We do not ask for evidence of value or ownership in the same way your motor or home insurer would not request this. Again, as part of the process you will have indicated that you have accurately completed the application which would include the value of your bike.
4 - With regards to the query on recovery, it appears that you are unhappy that the cover takes both you AND your bike back to your home address. This is common practice as we would not want to leave either you OR your bike abandoned where the breakdown has occurred. The use of a taxi that is able to safely transfer you and your bike also appears to be a challenge. If you are able to elaborate on the issue that would be greatly appreciated so that we can ensure we can pick up on any potential issue with this approach.
Please do feel free to reach out to us at support@guardcover.co.uk and we would be happy to discuss further, or take your specific feedback on board, to see if we have anything that we need to incorporate into our application process to improve it further.
Thanks
The cycleGuard Team
Easy efficient service
10 octobre 2022
Very helpful and quick
My case handler Jamie was very helpful and quick throughout the process. Would definitely recommend cycle guard services
13 octobre 2022
Avis spontané
Easy to take out the insurance and good…
Easy to take out the insurance and good value for money.
12 septembre 2022
I WAS VERY PLEASED WITH THE POLICY
I WAS VERY PLEASED WITH THE POLICY. IT WORKS OUT FINE FOR MY BUDGET ETC.😎
8 octobre 2022
Cancel my subscription!
4 octobre 2022
Réponse de cycleGuard
Thank you for reaching out via Trustpilot.
We can confirm that your request for cancellation was already in hand with the cycleGuard team and that, as this was within your 14 day cooling off period, no payments should be taken from your account.
We are sorry to see you leaving but hope that you continue to enjoy cycling and should you ever need to insure your bike again we would be very happy to hear from you.
Thanks
The cycleGuard Team
When my bike was stolen
When my bike was stolen, I was lucky to have had a Cycleguard cover, who took it upon themselves, upon receiving the required documentation, provided a voucher for the full amount to get my bike back.
7 mars 2022
Avis spontané
Prompt and Helpful
My e bike got stolen after 3 years of active insurance.
1 was devastated as it was my only mode of transport to and from work. Cycle Guard claim department was very helpful and prompt. They helped get the insured amount in full for replacement.
I am very thankful to Jamie and the team.
8 septembre 2022
Avis spontané
Excellent
Excellent service and very reasonable price to keep my bike safe. Paid out very quickly when I had to claim
5 septembre 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.