Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you
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Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you
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Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds. For this year... Voir plus
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Have been with dcl for over 15yrs.Great and professional service.Danielle Wakelin has been fantastic in helping me renew my insurance.She has provided a very professional and helpful.
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Yasmin was great and so is DCL i changed insurer after 5 years once with a other insurer what mistake leaving DCL was, Im still waiting 2 years later for a non fault claim settlement! I have been back... Voir plus
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DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.
19 West Street , SM5 2PT, Carshalton, Royaume-Uni
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 88 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Réponse de DCL Insurance
Always polite and friendly. No hard sale. Have never had any problems with DCL insurance. Sebastian efficient and helpful. Thank you for your service.

Réponse de DCL Insurance
Great and quick service. I like them that’s why I’m with them from last 10yrs .

Réponse de DCL Insurance

Réponse de DCL Insurance
The full team at DCL is always incredibly helpful and never feels like you’re speaking to someone doing you a favour. Their outstanding customer service ensures they try their best to match any prices. Special thanks for Yohann and Carolyn for helping with my renewal.

Réponse de DCL Insurance
Hi all , fantastic experience with having Danielle dealing with my quote an absolute pleasure from first call in dealing with my insurance, wonderful experience and a great price for another year.

Réponse de DCL Insurance
I spoke to Jill today when renewing my insurance. She was very friendly,polite and helpful while quoting me a very good price. Explained everything in detai,you really couldn’t ask for more.The best company I’ve ever dealt with for hire&reward
Many Thanks
Dave 🙃

Réponse de DCL Insurance
I would just like to thank Jill & Kerry for all their kind help for putting up with me why renewing my insurance today, many thanks again Gary x

Réponse de DCL Insurance
This is my Third year With DCL Insurance and everyone who has dealt with me has been experienced, and Extremely Helpful and Guided me Through the process.

Réponse de DCL Insurance
Thank you ADEL for your helpful customer service and support I am really appreciate that you explain it all the necessary information, Thank you again

Réponse de DCL Insurance
Annual renewal all done great service as always special thank you to Carolyn George for her helpful straightforward assistance ⭐️⭐️⭐️⭐️⭐️

Réponse de DCL Insurance
I have been with company for many years and they have always beaten competeters. Staff especially Danielle Wakelin very professional and helpful.

Réponse de DCL Insurance
Lucas and daniella are the best and very professional

Réponse de DCL Insurance
I just finished my insurance renewal with ACL Insurance, and I couldn't be happier with the service I received from Jill.
I was expecting the usual renewal stress, but Jill handled everything perfectly. Not only was she professional and friendly, but she also managed to secure a very competitive price for me. It’s a huge relief to get great coverage without breaking the bank, and Jill made the whole process quick and painless.
It’s refreshing to deal with someone so helpful and efficient. If you're looking for great service and a fair price, ask for Jill!

Réponse de DCL Insurance
I had a great experience with Yohann ashworth He was professional, reliable, and easy to communicate with throughout the entire process. He paid attention to detail and made sure everything was done to a high standard.

Réponse de DCL Insurance
I highly recommend DCL insurance as i have been with them over 5yrs they have been very clear and easy to get the policy. Jill is absolutely brilliant.

Réponse de DCL Insurance
I would like to express my sincere appreciation for the excellent service provided by Daniella Rycroft during our recent phone call. She dealt with me in a very polite, respectful, and professional manner throughout the conversation.
Daniella demonstrated outstanding communication skills, patience, and a positive attitude, which made the entire interaction smooth and pleasant. Her helpful approach and clear guidance reflect a high standard of customer service.
I am pleased to rate her 10/10 for her exceptional support and professionalism.

Réponse de DCL Insurance

Réponse de DCL Insurance
Very unprofessional, in 2022 I had a hit and run incident while I was on a lesson. When it coma to my insurance they never supported me and advised me to accept even though it wasn’t my fault and I had CCTV Footage confirming my innocence. I wasn’t told 50-50 will be classified as my fault so the following year my premium went high sky. In 2024 I had the same situation and they closed the case without my consent, again 50-50 which affected my premium AGAIN. I found them really rude and aggressive whenever I was make a complaint that I didn’t agree to 50-50. Even though I have been with them for 5+ years my loyalty wasn’t appreciated. I would never recommend them to any driving instructor

Réponse de DCL Insurance
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