DCL Insurance Avis 

1 850
•
TrustScore 5 sur 5

4,8

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Staff are very friendly they try to explain everything but I couldn’t understand as I have earing problems it would nice if you can paper by post thank you n god bless you thank you

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have been with DCL for last 7 years. Wasn't happy this time as I came to realise that the previous agents who handled my PCO insurance renewal were not clear of what the policy holds. For this year... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Have been with dcl for over 15yrs.Great and professional service.Danielle Wakelin has been fantastic in helping me renew my insurance.She has provided a very professional and helpful.

L'entreprise a répondu

Noté 5 sur 5 étoiles

Yasmin was great and so is DCL i changed insurer after 5 years once with a other insurer what mistake leaving DCL was, Im still waiting 2 years later for a non fault claim settlement! I have been back... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Courtier d'assurances

Écrit par l'entreprise

DCL Insurance is the leading name in hire and reward insurance for minicab, taxi, chauffeur and delivery drivers across the UK, and a high quality provider of ADI insurance cover for Driving Schools and Driving Instructors. Established in 1999, we are proud to be able to provide the best private hire and public hire insurance to chauffeur, minicab and taxi drivers nationwide at extremely competitive prices. At DCL we are committed to providing the best insurance cover at the best prices whilst maintaining a gold standard level of customer service, knowledge and professionalism. In 2012 we were awarded Charted Insurance Broker status by the Chartered Institute of Insurance. Only the UK’s premier insurance broking firms qualify for Chartered status, so when you come to us you know you are dealing with proven professionals. Contact us on 020 8669 4466 for a quote.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 88 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,8

Tous les avis

(1 850)

367 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service from Yohann!

Excellent service from Yohann!

28 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Noté 5 sur 5 étoiles

Always polite and friendly

Always polite and friendly. No hard sale. Have never had any problems with DCL insurance. Sebastian efficient and helpful. Thank you for your service.

27 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Noté 5 sur 5 étoiles

Great and quick service

Great and quick service. I like them that’s why I’m with them from last 10yrs .

27 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Noté 5 sur 5 étoiles

Super good!and quick

Super good!and quick! Thanks !

23 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Noté 5 sur 5 étoiles

Best is the game

The full team at DCL is always incredibly helpful and never feels like you’re speaking to someone doing you a favour. Their outstanding customer service ensures they try their best to match any prices. Special thanks for Yohann and Carolyn for helping with my renewal.

24 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Carolyn and her manager.

Noté 5 sur 5 étoiles

Hi all

Hi all , fantastic experience with having Danielle dealing with my quote an absolute pleasure from first call in dealing with my insurance, wonderful experience and a great price for another year.

24 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Danielle and her manager.

Noté 5 sur 5 étoiles

I spoke to Jill today when renewing my…

I spoke to Jill today when renewing my insurance. She was very friendly,polite and helpful while quoting me a very good price. Explained everything in detai,you really couldn’t ask for more.The best company I’ve ever dealt with for hire&reward
Many Thanks
Dave 🙃

23 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to write such a great review, we really appreciate your feedback and I will make sure this is passed onto Jill and her manager.

Noté 5 sur 5 étoiles

I would just like to thank Jill & Kerry…

I would just like to thank Jill & Kerry for all their kind help for putting up with me why renewing my insurance today, many thanks again Gary x

22 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Noté 5 sur 5 étoiles

Above and beyond !

This is my Third year With DCL Insurance and everyone who has dealt with me has been experienced, and Extremely Helpful and Guided me Through the process.

21 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Noté 5 sur 5 étoiles

Thank you ADEL for your helpful…

Thank you ADEL for your helpful customer service and support I am really appreciate that you explain it all the necessary information, Thank you again

22 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Adel and her manager.

Noté 5 sur 5 étoiles

Annual renewal all done great service…

Annual renewal all done great service as always special thank you to Carolyn George for her helpful straightforward assistance ⭐️⭐️⭐️⭐️⭐️

21 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Carolyn and her manager.

Noté 5 sur 5 étoiles

I have been with company for many years…

I have been with company for many years and they have always beaten competeters. Staff especially Danielle Wakelin very professional and helpful.

21 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Noté 5 sur 5 étoiles

Lucas and daniella are the best and…

Lucas and daniella are the best and very professional

21 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Noté 5 sur 5 étoiles

Excellent renewal service

I just finished my insurance renewal with ACL Insurance, and I couldn't be happier with the service I received from Jill.
I was expecting the usual renewal stress, but Jill handled everything perfectly. Not only was she professional and friendly, but she also managed to secure a very competitive price for me. It’s a huge relief to get great coverage without breaking the bank, and Jill made the whole process quick and painless.
It’s refreshing to deal with someone so helpful and efficient. If you're looking for great service and a fair price, ask for Jill!

20 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to write a 5* review, we really appreciate your feedback and I will make sure this is passed onto Jill and her manager.

Noté 5 sur 5 étoiles

I had a great experience with Yohann…

I had a great experience with Yohann ashworth He was professional, reliable, and easy to communicate with throughout the entire process. He paid attention to detail and made sure everything was done to a high standard.

20 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for your feedback, reviews are very important to us. We would really appreciate it if you could share your positive experience with your friends and colleagues.

Noté 5 sur 5 étoiles

I highly recommend DCL insurance as i…

I highly recommend DCL insurance as i have been with them over 5yrs they have been very clear and easy to get the policy. Jill is absolutely brilliant.

20 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Noté 5 sur 5 étoiles

I would like to express my sincere…

I would like to express my sincere appreciation for the excellent service provided by Daniella Rycroft during our recent phone call. She dealt with me in a very polite, respectful, and professional manner throughout the conversation.

Daniella demonstrated outstanding communication skills, patience, and a positive attitude, which made the entire interaction smooth and pleasant. Her helpful approach and clear guidance reflect a high standard of customer service.

I am pleased to rate her 10/10 for her exceptional support and professionalism.

20 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you so much for leaving this 5* review. We’re delighted that you were so happy with the service you received. Our team pride themselves on going the extra mile for our clients. We’d really appreciate it if you could share your positive experience with your friends and colleagues.

Noté 5 sur 5 étoiles

Excellent service

Excellent service, please keep it up.

15 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Noté 5 sur 5 étoiles

Great service

15 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

Thank you for taking the time to leave this positive review. We’d really appreciate it if you could recommend us to your friends and colleagues.

Noté 1 sur 5 étoiles

Very unprofessional

Very unprofessional, in 2022 I had a hit and run incident while I was on a lesson. When it coma to my insurance they never supported me and advised me to accept even though it wasn’t my fault and I had CCTV Footage confirming my innocence. I wasn’t told 50-50 will be classified as my fault so the following year my premium went high sky. In 2024 I had the same situation and they closed the case without my consent, again 50-50 which affected my premium AGAIN. I found them really rude and aggressive whenever I was make a complaint that I didn’t agree to 50-50. Even though I have been with them for 5+ years my loyalty wasn’t appreciated. I would never recommend them to any driving instructor

15 avril 2026
Avis spontané
Logo de DCL Insurance

Réponse de DCL Insurance

We are very concerned to see your review and would like the opportunity to investigate this. We will ask a senior Manager to look into this as a matter of urgency and they will be in touch with you to discuss further.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus