DCL Insurance Avis 1 675

DCL is one of the best insurance I have ever found so far. Ciaran, who served me today to renew my insurance was an excellent customer service person. He voluntarily gave me some discount for me as a good gesture. I would definitely recommend DCL for all PHV driver.

Very good customer service

Jill, who I talked to was very helpful and professional.

Be very Careful when giving these guys ant information a little mistake and they will bite your arm off

It’s my third year with DCL- service and competitive prices are excellent. I dealt with Yohann who firstly made it very clear and simple on what deal he could get me and got me my cheapest quote. No hanging around on the phone for an hour like most insurance companies ! Definitely recommend getting a quote with them 👏🏻👏🏻

Thank you very much it was all made really easy with Jill thanks again

Great customer service by Danielle helped me to get a great price for my renewal X

Spoke to danielle in regards my insurance renewal and she was really good in getting that sorted for me. Thank u

I had and still having problems and bad experience with dcl..I been insured with dcl from 7th January 2025 and despite had bad experience I did renew again from 6th January 2026 but 15th January I received email that dcl canceling my policy on 22nd because they found out that I having 3 points on my driving licence ..even when I renewed or bought policy I did explain to agent that I been to court and received the letter that I been fined £600 but never mentioned that I fined with 3 points but I did find out when I checked for DVLA code after I been asked from dcl to send my driving licence and DVLA code..so because of that without talking to me dcl decided to cancel and charging me for 10 days £200 and rest of money to refund me after 3 weeks because of that my bank charge me interest £45 ..I contacted dcl today but like many times they don't want to explain charges and telling me that I have to wait 3 weeks for refund..the second issue is through 2025 because I had accident on 24th February 2025 even I never was at fault and send them evidence they never did sorted out my case I had to speak on the phone more than 30 times seeking for help but was so difficult without no responsibility they most of the time avoiding responsibility.. been told talk to msl..talk to noble but without help even when I bought the policy choose option motor legal protection at the end been told that they don't want the case to go to court or still investing and told me to find private solicitor because they don't want to help me more about accident case ..is so much to say about dcl they are just nothing and stressful for clients.. you are good for them to buy that policy and never to claim or ask for help.. you can't find professionalism to them..my advice is be careful if you want to buy policy from dcl they are cheap a bit but not worthy..

Honestly nothing to say about these companies they’re brokers and they will charge you £150 just for cancellation doesn’t matter what ever your circumstances the council took over 4 months to provide the taxi plate had to cancel the policy and paid fee then I bought insurance again with them for some reason sold my car again they charged me same fee there’s no cooling of period please be aware they will charge you fee in next minute br aware before you purchases policy with them thanks

Everything was good Jill she’s help me match a price thanks for Jill

I had a great experience talking DCL Insurance Company. Specially Sabastian Ruiz the person talking with me was Excellent. Highly Professional Dealings. I will recommend him to all my friends and family to join DCL Insurance. Great Prices👍
Thanks DCL

Thank you very much Danielle done everything for me was very easy smooth. Thanks again
Very happy with this insurance company

I had a really good experience with Ciaran. It was very professional and good customer service with him. I am happy with him and wish to have him next time when I get my insurance.

I’ve been DCL many years and I couldn’t be happier with the service Mr Seb Ruiz is Help Full and very Polite Speaking throughout. He is fantastic advisor who dealt with my renewal

Without doubt the best insurance company. They are the best insurance provider with every available offer. I will recommend like you don’t waste your precious time & money somewhere else. Spoke with Sebastian Ruiz absolute star . Calm and collected listening and understanding then offered me the best deal possible. Thanks 🙏 Sebastian wish you & your company a great successful year ahead.

Excellent service by Jill, kind, helpful and very precise and thorough. Excellent communication. Keep up the great work, that’s why we are with DCL for insurance for 10 years plus

Excellent experience

Daniella Rycroft, Sales Co‑ordinator, was helpful in providing me with a new insurance policy for my car. Her communication skills were excellent. I am grateful for the support she provided me.