Dent Wizard Avis 538

I have smart repair insurance with auto trust for cosmetic and alloy coverage. They use Dent Wizard to send a technician out to do the repairs outside your home or at your work even. For myself they sent a young man named AshleyFlint who actually lives local who was actually booked for 3 different dates for 3 separate claims but offered to do all 3 on the same day as he had time at hand. So I jumped at the chance to get it all done in one go naturally and my god this kid was bang on the mark with the end results. Not even a sign of any of the damage I requested in my claims now and My car looks immaculate. I watched from my window how he took his time and professionally done his job by the book. Nothing but praise for his work and feel comfortable in any future claims I make through my policy. Excellent work

my brand new Mercedes E class which had 1 pin dent and 1 scuff has been left in an awful state because of poor quality work.
The repair has left my car looking worse than the pin dent and scuff.

After having an independent technician inspect the car I am mortified. Some of the things listed in his report include;

poor filler work,
pin holes in the filler,
rubber has been painted over,
suage line is no longer straight,
scratches visible under paint,
dents still visible,
horrendous paint work which is grainy to touch feels like sandpaper,
a difference in the colour,
No fade out or thinners seem to have been applied,
harsh lines all over,
rough dry paint,
no shine,
the list goes on!

All I had was a pin dent and a scuff!!!

I have contacted Mercedes who are livid also as this shoddy back street repair has been paid out for. DWV have said to “email us pictures”. The job took 2 days to do, he came back the next day (a saturday) which I’ve been told is no longer considered a SMART repair. Anything that takes over a day should have gone into a body shop.

Currently awaiting a response but not holding my breath. However, I will be taking this to the very top and claiming compensation also.

Do not sign to say you are satisfied with the work because these cowboys will wreck your car and make you do all the chasing around to right their wrongs. Absolute frauds.

Oh and they have lost their Mercedes Benz contract!!! Mercedes no longer use them, they now use Shine - I wonder why!!!!

Very professional, friendly and great results!

Couldn't be happier, or more impressed - both for the superior quality of the job, and for how Terry went so far beyond his reasonable call of duty to battle through a very unpredictable day of autumn weather (with a "tropical" rainstorm, no less!) and complete two very difficult jobs. Before meeting Terry, i was hoping for the "best possible" outcome from one particular dent on my front bumper, and fully prepared to resort to a bodyshop. He assured me it was a doable repair... it now looks brand new. Terry really cares about his work and is a proper craftsman. On top of that, he's a great guy, too. Top of my list for any bodywork/wheel repairs that I'll need in future. Thanks Terry!

Alloy wheel repair completed today at home as planned. Technician arrived nice and early, prompt repair and very polite .... what a fantastic result wheel looks brand new 👍

Great to see local company, East Anglian Smart Repairs, used to complete the work, would highly recommend

Great experience and service from James. He was really helpful and did a great job repairing damage to my alloy. Really good service.

Brilliant service

Used DW today. Received a fantastic service and a brilliant job from Terry. Would definitely recommend

A very professional service by James. He was on time and nothing was too much trouble. The refurb was perfect. Top bloke

Great experience from initial booking right through to the completed job!
James’s communication was excellent, he arrived on time and carried out the work to a high standard.

Very polite and respectful of the vehicle. Would highly recommend James, thank you!

James was excellent, friendly and very knowledgeable when I asked a few questions the job was done quickly and professionally

James was punctual, kept in touch about his arrival and did a great job. Thank you James for restoring my wheels and my faith in this service !!

James was very professional and friendly. The whole experience was easy from booking to finish. I would highly recommend and be happy to use again in the future.

The booking was completed efficiently via friendly staff followed by a quality repair to my front bumper. Very personable, knowledgeable with clear advise provided by the technician. Would highly recommend.

Had a visit from DWV today. Thank you to Anthony Sullivan who sorted out the scratches on the bodywork. Amazing job and professional courteous service. Highly recommended

I had David Bisset from DWV visit me today to buff out some scratches and sort some curb marks on my alloys. Really friendly and professional service, after the work was carried out the alloys and body panel looked like new!

David came to do my scratches on the rear drivers side wheel arch. He was very friendly, messaged the day before to say what time he would arrive and actually arrived a few minutes early. He explained what he was going to do and went through the procedure. He did a great job and am very pleased with the outcome. Would definitely recommend.

Dave attended today to fix my scratched alloy wheel. There was an issue with the office making me 2 appointments and not cancelling the one I couldn't do, dave sorted all this for me as the office can be a pain to get hold of. He was on time, friendly and speedy with his work. Very happy felt he went the extra mile to provide a good service.

First of all Steve and Paul arrived to carry out an alloy wheel repair on our Focus ST ahead of the agreed time of 12-3pm, they were on site before midday. Less than an hour later and the repair had been carried out and the alloy was put back on the car and once again the wheel was looking mint. Absolutely fantastic workmanship from Steve and Paul I am more than happy with the quality of the work carried out by them a real credit to Dent Wizard in my opinion.

Thanks Mel & Steve Marsden 👍😉

James did a great job on the wheel, he contacted me to say he was on his way and on arrived on time. He has a very personable approach and ran through the process before prior to starting and on finishing we inspected the wheel together. A good experience all round. Thanks James

Excellent service from James who I was able to speak to the day before the repair was due. He managed to adjust his schedule to fit my appointment in so that I didn't have to rearrange meetings I had that day. Very personable, knowledgeable and flexible. Good job!