We dealt with Jack Wright and found him to be very friendly, helpful and efficient, he kept us notified at all stages of the process and answered all the questions we had. The delivery was arranged an... Voir plus
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Been a very positive experience, from requesting a brochure to receiving a follow up call from Jack Wright. Jack answered all my queries (this was my first time purchasing gold). He has guided me... Voir plus
Have been a customer for 5 years now I have bought and sold out the market couldn’t be happier with these guys and when I purchase in again in the future I will be using them.
Great overall experience, John Bradbury was super helpful from my initial enquiry all the way through to after sale and still just a phone call away.
À propos de l'entreprise
Écrit par l'entreprise
FREE, fully insured delivery on all orders. All of our parcels are discreetly packaged and delivered directly to your door or your designated storage facility. Direct Bullion are a London based company specialising in the supply of Gold and Silver bars and coins. Although predominantly an online shop, Direct Bullion also provide a completely personalised buying service provided by one of our many in house industry specialists who are on hand to assist customers and answer all of their questions. At Direct Bullion our number one priority is customer satisfaction and we achieve this for our clients by providing our unrivalled 'Gold Standard Customer Service' after all a premium product such a gold deserves a premium service.
Coordonnées de contact
One Mayfair Place, W1J 8AJ, London, Royaume-Uni
- 08000557050
- info@directbullion.com
- www.direct-bullion.com
4,4
Excellent
245 avis
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A répondu à 22 % de ses avis négatifs
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Top class service
I would definitely recommend Direct Bullion to anyone looking to invest in gold. I was completely new to it but the team were very helpful and made the whole process easy.
28 janvier 2021
Avis spontané
Satisfied Customer
Decided to invest in gold as my money wasn't doing anything in the bank; happy with the coins I received and looks like a good long term investment. My first time using Direct Bullion but service was excellent and I would recommend.
28 janvier 2021
Avis spontané
Excellent customer service
Excellent customer service. I purchased coins and the team were really knowledgeable and helpful, I will definitely use again. Very happy!
28 janvier 2021
Avis spontané
Excellent service
28 janvier 2021
Great Company!
Company was recommended to me by a friend suggesting i buy coins as an investment. She said this was the best company she had tried. And I agree. I find the staff very knowledgeable and happy to give advice if you have any enquiries regarding your investment.
It’s quite easy to see why the company has such a good reputation. Keep up the good work!
7 janvier 2021
I couldn't believe how easy it is and…
I couldn't believe how easy it is and how straight forward the process of buying gold was . Also there prices are excellent and the service is good I recommend that you give them a try.
7 janvier 2021
After receiving information book rang…
After receiving information book rang agent and completed purchace.The agent was very informative and polite.The agent also kept me up to date with regard to the delivery, that went smoothly,
24 décembre 2020
Purchasing gold for the first time!
My first experience with Direct Bullion was very rewarding. The Team were very professional, friendly, and very helpful.
23 décembre 2020
Very professional service and…
Very professional service and everything explained with perfectly. Thanks for your help.
19 décembre 2020
Fast and Reliable.
18 décembre 2020
The agents were very friendly
The agents were very friendly, informative and helpful and more than
willing to make me feel at ease with my purchase
17 décembre 2020
Enjoyable and stimulating.
I found the experience of purchasing from this company very straightforward. The process was explained clearly and in an unrushed fashion and I felt no pressure from them. I am delighted with my purchase and will certainly use them again.
17 décembre 2020
Absolutely fabulous company
Absolutely fabulous company so professional and they go above and beyond to help you get the best out of your money
17 décembre 2020
New to purchasing gold.
Never ever purchasing actual gold before I found Direct Bullion helpful informative and knowledgeable and so easy to deal with and will certainly buy more from them.
17 décembre 2020
Caution
I bought gold coins. I have been asking for some ten weeks for them to send the coins to me. They tell me because of Covid 19 they cannot do this because of insufficient staff.
The choices they offer are for them to buy back the gold which for coins bought in 2020 is only 70% of the value of the coins. One has to hold them for 5years for them to buy back at 95%. The other choice is they keep the coins in storage. Unable to talk to anyone in authority to resolve the matter because they are always in a meeting, not in the office, working from home, ringing back which they will not etc etc.
Bullion House is much better. No such problems.
4 décembre 2020
Avis spontané
Réponse de Direct Bullion
I'm deeply sorry that you feel you have not had the experience that you wanted and rightly deserved.
Due to the Covid-19 pandemic, our hands have been tied with delivering stored purchases, whilst it was explained that this was only a very temporary measure until we could implement adequate manpower, however, it wasn't acceptable by you.
We felt that the best option for you was to cash you out with your profit so you could access your funds, as we agreed at the start of the communication. We have not offered you 70% on any of your cash out purchase, this is completely inaccurate.
Whilst we still try to adapt to the way the world is currently, handling hundreds of customers calling in daily and a very limited amount of staff working either from home or on rotation in our office bubble with social distancing a top priority, a disrupted service is to be expected, however, every effort has been made to contact you and help you with your requests.
I'm not sure that anyone else would of been able to deal with unforeseen circumstance any other way.
Thank you for leaving such an honest review, it will allow us to know look at every which way our services could have been better.
All the Best
DB Team
Baird 5g gold bar.
Update.
My gold bar finally arrived and very nice it is too.
Everything I said below is true but I've upgraded my star rating by two because their prices are the best around, their staffing shortages due to covid19 didn't help and surely no one else can be as unlucky as I was!
Tip: get your ID Verification confirmed BEFORE ordering.
.........................................................................
How hard can it be?
I pay in full for an order that's in stock, someone picks it off the shelf, takes it to the post room where it's packaged and sent to me.
simple right?
2 weeks after my initial order and still no sign of my gold.
they even sent me a refund by cheque (even though I paid by debit card) and not only was it £6.70 short it BOUNCED!!!
and yes I've been in constant communication with them and every time I get reassured it's on it's way.
I even got told by senior manager 'Mo' that I've been 'pushed to the top' of his priority list which made, er, no difference whatsoever.
all in all I think it's fair to say that things haven't gone well.
30 août 2020
Avis spontané
Clive provides great customer service…
Clive provides great customer service and he is a source of knowledge in the business that you can rely on.
Organised and able to source a solution to any problem.
Thanks,
George
30 juin 2020
Avis spontané
Professional and incredibly reliable
Professional and incredibly reliable, process is simple and staff are always helpful.
8 mai 2020
Avis spontané
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