Direct Bullion Avis 

After a shaky start and lots of promises, I got my gold order. I was worried I had been scammed, but Sean put my mind at ease and all worked out okay, will try again with next order.

I ordered gold bullion coins on 19/09 and I did not received it till 6 weeks later on 31/10/2025. As what’s matter is how company delivers on promises, I must say that Garry Tuohy restored my confidence in Direct Bullion with his actions and apology on behalf on the company with his professionalism. Therefore I am glad to change my review and hope for future dealings.

As a new gold investor Max has been a great help. From putting time in up front to discuss what type of gold would work best for me and my investment needs to walk me through the process of purchasing and stepson the gold, Max has offered great advice and the time for me to get comfortable. Max is a credit to Direct Bullion and I’m keen to grow my allocation further into the future with his guidance.

I dealt with Dennis Williams and a John Donovan. Order arrived albeit three weeks after payment for which I received an apology.

I purchased quite a few gold coins from this company back in 2023. The purchasing experience wasn't brilliant, pay up front then have to chase for delivery, but at least they did turn up.

Wind on to 6th September this year when we wanted to sell a couple of coins for a purchase.

Told to send an email, 3 days later no response. Put in a chase, finally got a call from the person who sold to us to say "a lot of people are selling that's why it's taking so long". Couldn't tell me when I'd get a response.

Coming up to end of week 2 with no response, chased again and threatened to add reviews to Trustpilot, and got a response.

Due to the amount of time taken, decided to sell ALL our coins, and told DB what price I thought was fair based on their web prices. They offered less, but we decided to accept the price.

Next debacle, we had to deliver to their vault in Middlesex, so drove down on the 26th September. Sat in a room with CCTV where a representative opened and checked what we'd delivered then gave us a receipt.

29th chased DB o see when the funds would be transferred, made an excuse that they weren't expecting all coins, so would take longer, even though I sent them the email where they had quoted us for all coins.

Chased the end of the week but after 2pm and nobody available, no payment. Chased on Monday 6th October told a CHEQUE (no transfer) would be delivered by Thursday 9th October.

Cheque's arrived Thursday, wrong amount (£1,800 short), and one cheque dated 2024. Chased and told cheques had to be destroyed (even though one was correct) and they would send 2 more, which finally arrived next day Friday 10th October.

Money finally hit our account on Tuesday 14th October, so just short of 6 weeks from the point we asked.

I'll let people make up their own mind as to whether they should deal with this company, but I won't be again.

excellent service from james green and brad, very professional and very informative, well done lads for helpingwith my purchase of gold coins ,

I have now been involved with direct bullion for 6 months,and buying different batches of coins,best move I ever made,especially dealing with Chris Boudidit,otherwise known as the man with the golden tongue,Chris's knowlege of gold investment is second to none,and has upgraded my latest investment from MS68 and MS69 to MS70,at no extra cost,seeing as i'me a regular investor now,nice touch Chris🤝here's to the next transaction,BTW,to any prospective investor,good things come to those who wait,delivery can take up to 6 weeks,due to high demand,afterall the Investment is long term,5 to 10 years,so be patient,its well worth the wait👌.

Like most people I assume, I was very sceptical about parting with my hard earned money to invest in gold coins. However, James Green, an Account Manager at Direct Bullion helped to ease my fears and to overcome my initial anxiety & lack of knowledge when it comes to buying and investing.
I can highly recommend DB London.
I am in no way affiliated with the company, just a very happy customer.

From the initial contact to actually buying. The process was so easy with the help of Harry and his colleagues. Harry was really informative, professional and friendly.

I dealt with James wells, Harry, and
All the other James’s all good proper Helpfull Gents, they put up with all my endless questions and sorted my order out, and delivery. All went well despite me not being contactable on occasion. Thanks for your patience .

Having no experience in investing, Nathan and Chris guided me with all the information I needed and more. Delivery was made as they said. Thank you to the team for their help.

Harry Has been helpful throughout the whole process, He is approachable and friendly and an expert in dealing with precious metals. I would definitely reccomend him to friends and family who are interested in wealth management and gold.

First time investor into Gold, Harry at DB made the process very easy and communicated clearly the options that were on offer to me.
Looking forward to working with Harry and the Team at DB going forward to grow my investments.

Harry was very professional, constantly keeping me updated with the progress of my order and always making himself available if I had any questions.

The whole way through from introduction to delivery was really professional.
Harry was on hand the whole way through supporting and advising, so that I got the right deal for me.
Would 100 percent recommend and will definitely be investing more using direct bullion after a really good first experience.
Thanks Harry and team.

As a newcomer to this type of investment it was reassuring to have Harry thoroughly explain the end to end process and the implications.

Harry was very knowledgeable about the subject and also create a good rapport. I felt like I was looked after from day 1 and look forward to continuing business with you

Great Customer Service . Got a call from Nathan . He explained to me what gold I was best to invest in , How coins are more tax efficient and gold bars are more price efficient . In addition to this he sent me over a newsletter containing lots of other information such as AI Tracking and brochures in a email . Brilliant customer Service

Being new to buying gold and not understanding the process it was very reassuring talking to Nathan at Direct Bullion who guided us in a professional friendly and patient manner couldn’t recommend him and the company highly enough

Very good communication with all the people I have spoken with at Direct Bullion. Very courteous and helped me with my decision on what to buy and when. I am kept updated on news about Gold in a timely way.