Direct Bullion Avis 

Very pleased with the service i received as well as my purchase. Very smooth transaction and prompt delivery cant thank John and James enough would definitely use them again.

We were a bit unsure making our first investment in gold, however the service and support we received from Harry Higgs was first class, professional and friendly. He made sure the whole process went smoothly and was always quick to respond to our messages and emails. Will certainly recommend Direct Bullion to friends and family.

BEWARE - I paid for a 1oz gold coin. Took the money from my credit card, but couldn't find a trace of my order. Cahsed for 4 weeks, sent multiple complants but no reply. eventually told that the coin is no longer available and then told that it will take 2+weeks for delivery of a different coin - but funds still taken! Eventually mangd to get money back via credit card company.

Great service. Easy to connect with the real person rather than AI voice generator.

From speaking to a consultant regarding the purchase of coins from mid November I paid cash directly to Direct Bullion on 11th December 2024 awaited delivery of 2 x gold coins, which took a long time to be delivered. I am not a 1st time investor, and assumed the coins would be sent in December however I was told customs held up delivery. Coins received 07/01/2025 the consultant has given me a few updates now on reply to my emails.

Nathan was very friendly and kept me informed of the status of my purchase and delivery. He was attentive and even when there was a slight delay with delivery, he was honest. I was not left alone throughout the process.

I ordered a gold coin from Bullion Direct on November 15th, 2024. Despite the product being readily available with an estimated delivery time of 7-10 days, my order has yet to arrive. As of today, December 8th, 2024, this amounts to a delay of 13 days where there has been no attempt to contact me.

Customer service has been equally disappointing. Since placing my order, I have received only one email confirmation and numerous unsolicited sales emails. There has been no proactive communication regarding order status, and attempts to contact customer service have been frustrating. On two occasions, I was unable to speak to a representative who could access my account information. When I finally did connect with someone, they provided a delivery date that has since passed without any updates.
While I've seen positive reviews of Bullion Direct, my experience has been overwhelmingly negative. The lack of transparency, poor customer service, and significant delivery delays have severely impacted my confidence in the company. I would strongly advise potential customers to exercise caution when considering Bullion Direct.

From the start it was a good experience and Natan was very helpful.

I have just completed my second transaction with Direct Bullion, the process of which was handled by your Mr. Sean McGrady. I am very pleased to say that the entire transaction was handled with courtesy and professionalism. Mr. McGrady could not have been more helpful: answering questions, allaying trepidations and, importantly, keeping us informed throughout the process. And it is this excellent level of service which, in the main, brought us back to transact further business.

I received great customer service from Direct Bullion, they made the process very easy for a 1st time investor, with good clear advice and a fast service always getting back to me with the answers to any questions. All my due diligence checked out as a trusted company to do business with. I also received a follow up call to make sure I was happy with the service and more advise on future investments. Will definitely use again.

Very smooth first purchse from Direct Bullion. All members of staff I dealt with were informative, helpful and efficient, and delivery went without a hitch.

Very well informed. Helped with the right decision I needed for my investment circumstances
Highly recommend

Just the way Harry Higgs (good name!) handled my investment & guided me through the hoops!! First time investing in the yellow stuff!!

First time buyer and Garry was charming and spoke to me every day until full payment of £5600 was made in August. Then all went quiet. Still awaiting delivery of coins, when I phone to ask when I can expect them, I’m given a date but nothing arrives! Wish I had never got involved with them, absolutely dreadful experience. So, coins arrived this morning and Garry phoned to apologise and acknowledge the level of service. This has put me off buying more gold going forward.

Had a follow up call from Harry today and I am now feeling more confident about my purchases.
There is a huge amount to understand about bullion and I hadn’t really understood the difference between graded and ungraded and the added cost/value of having a certified coin.
Now armed with this information I am definitely more confident about my purchase.

I do think it’s important you explain the difference so you can compare like for like. I had not understood what I was purchasing.

I’ve now updated my review and I hope I can eventually give you another 5 star rating. But you will work for it!

I was very impressed with the knowledge and professionalism of the consultant James Byrne who guided me through the process of investment of what was my first purchase of gold. His approach was excellent and provided a detailed overview of all I needed.

Sorted out all my worries does what it says on the tin & blew away the competition...will be a returning investor..!!..best of advice and after purchase support...company rocks pity I cant give a ten star review...!!..

1st time buyer/investor. Harry really put me at ease and, metaphorically speaking, held my hand throughout the process. He was a great help and made the whole process straight fwd and painless. Would highly recommend.

This is my second purchase from Direct Bullion. Very helpful and knowledgeable in their advice and what to purchase. Communication excellent, any emails of phone calls were answered and followed up very quickly giving me the confidence to proceed with this second purchase

I was nervous about my first purchase, so I bought a low-value coin. Everything was brilliant. Max Newdleman talked me through the process and was very knowledgeable. I then purchased a high-value coin, which I received very quickly. I would recommend Direct Bullion. Thank you, Max. I will be back for more coins