Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... Voir plus
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Lisez les avis des autres
Ordered next day delivery on a Friday got it Wednesday. No spacers in kit gave me problems too.
L'entreprise a répondu
This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... Voir plus
L'entreprise a répondu
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Coordonnées de contact
Unit 10C, DL15 8RA, Crook, Royaume-Uni
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4,7
Excellent
514 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Excellent company…
Service was excellent was going to be next day delivery but due to unforseen circumstances I had to change it so easy to do had a delivery time text to me and the item arrived within 10 mins of the time stated will definitely use this company again
27 août 2024
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Fast and secure
Fast, simple online order with next day delivery. Couldn't have been easier.
6 août 2024
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Very fast service.
5 août 2024
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Exemplary service
After the air blower pump in our sewage unit burnt out, our service company told us that it would take at least 2 weeks to get a replacement and possibly up to a month. I found Direct Drainage on the internet and noted that they had the exact model in stock. My subsequent telephone call to them was answered by a very knowledgeable lady who confirmed they had the correct replacement at a price some £60 cheaper than I was quoted by my service company. Shipment quoted was 24 hours and it duly arrived the next day, very well packaged. I fitted it myself and all is now well. Excellent service.
31 juillet 2024
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Réponse de Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
I have not received my item
I have not received my item.
Dispatched as next day delivery ordered Thursday, but still not here by Sunday?
30 juillet 2024
Réponse de Direct Drainage
Hi James, sorry you felt it appropriate to leave a 2 star review in our performance. We are available to answer any queries you may have by phone and email. This was dispatched following your order in working hours on 2nd August as you purchased at 9.13pm the previous evening. Your DPD tracking number should have automatically been sent to the number on your order. I can see that this is on track to be delivered next working day, which is today between 14:23 - 15:23 with no delays.
Excellent all-round Service
Very helpful staff advised me which model had replaced my old Grunfos pump. Delivery was very quick and at a reasonable cost. I was kept informed throughout of the status of my order and when I could expect it to be delivered.
The cost of the pump from Direct Drainage was the cheapest I found.
29 juillet 2024
Réponse de Direct Drainage
Thanks for you review, this helps us greatly. We're glad you had a positive experience with us.
Good website found what we were looking…
Good website found what we were looking for an air pump with beacon for sewage treatment plant ordering was easy delivered in record time great service
4 juillet 2024
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Fast and immediate reaction to my…
Fast and immediate reaction to my order. Exceedingly helpful on the phone when the DPD delivery went astray.
3 juillet 2024
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Excellent service
Excellent service – quick delivery of the correct items at a reasonable price. Thank you.
3 juillet 2024
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Excellent performance.
Excellent performance.
DPD delivered 2nd parcel late, and didn't let me know.
2 juillet 2024
Réponse de Direct Drainage
Hi, we are sorry you have left a 1 star review. DPD are usually better than this so we apologies for their delay and lack of communication on this occasion. We hope you will feel able to use Direct Drainage again. We are able to send via Royal Mail if you would prefer.
Keeping the Koi happy
I needed a new air pump for my temporary koi pool following the failure of my pump.
Cost and more importantly delivery was critical.
Cost was very competitive and delivered within 36hrs
Very happy with pump, cost and service
2 juillet 2024
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Item arrived very very quickly
Item arrived very very quickly, just as described. Great company, thanks a million!
28 juin 2024
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us and hope it continues to be so :)
Great speedy service as usual and also…
Great speedy service as usual and also great advice from the team
3 juin 2024
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
Efficient and rapid service
Efficient and rapid service. Arrived when expected. Thank you.
30 mai 2024
Réponse de Direct Drainage
Thank you very much for your 5* review! We are so glad you had a positive experience shopping with us :)
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