After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... Voir plus
L'entreprise a répondu
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... Voir plus
L'entreprise a répondu
Been with Direct Travel since Feb 25 and have just had to make my first claim. They actually use the RightPath portal to make a claim online. If you ring then up they don't actually want to talk to yo... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Coordonnées de contact
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, Royaume-Uni
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No hassle and easy for someone who is…
No hassle and easy for someone who is not good with computers
18 février 2025
Réponse de Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Travel insurance
Excellent lady on the phone call,very helpful,explained fully and went through all options available, I think this is the 3rd time we've used this company and we will use again, highly recommend
18 février 2025
Réponse de Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Good service from Confused.com & Direct Travel
Quote came from confused.com. Link was good and applying was good. Website not bad. Very good info it reminded me to check EHIC date, which expired when we are on holiday.
Thanks D&S
16 février 2025
Réponse de Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Réponse de Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Réponse de Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience, Susan!
The Direct Travel Team
Straightforward online application and…
Straightforward online application and providing a good choice of Travel Insurance plans that we could filter and make an informed decision
13 février 2025
Réponse de Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Very easy to join
I went through comparison sites and used Confused it was very straightforward and easy to complete and very pleased with the price and cover.
13 février 2025
Réponse de Direct Travel Insurance
That is great to hear. Thank you for choosing Direct Travel Insurance!
The Direct Travel Team
Haven’t used in a while but remains an…
Haven’t used in a while but remains an easy to use website.
11 février 2025
Réponse de Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Just found it easy to complete online.
Just found it easy to complete online.
Satisfied with price.
11 février 2025
Réponse de Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Having used a comparison site
Having used a comparison site, I returned to Direct Travel as it provided the level of travel insurance I needed at a competitive price. Good value for money.
9 février 2025
Réponse de Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Team
Réponse de Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Easy to set up.
A reasonable and competitive price given that my wife and I are in our seventies.However the proof of the pudding will be if we make a claim.Only then will we know how good the policy is.
9 février 2025
Réponse de Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
I purchased insurance at the price of…£47 or £49
I purchased insurance at the price of approx.£47 after recently just noticed an error in the start date I had to make an amendment. I was not aware of the cost but was then charged a further £42 to amend the date which I thought was excessive.
9 février 2025
Réponse de Direct Travel Insurance
Thank you for your feedback. The reason for the additional charge is due to the change in your trip duration. Initially, your policy was purchased for a 1 day trip. You then extended your trip to 10 days and the premium was increased to reflect the updated coverage needed for the extended trip (an additional 9 days). We understand that this may have caused some confusion but we appreciate your understanding of the necessary adjustments. If you have any further questions or concerns, please don’t hesitate to reach out.
The Direct Travel Insurance Team
Easy to complete and when I needed to…
Easy to complete and when I needed to talk to a member of staff, I spoke to a well informed and efficient person who helped me sort out my mistake immediately.
9 février 2025
Réponse de Direct Travel Insurance
We are delighted that you received great customer service from our team, Paul! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
Lorna was very helpful,clear,precise…
Lorna was very helpful,clear,precise and easy to talk with.
6 février 2025
Réponse de Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Réponse de Direct Travel Insurance
Thank you for your positive review! We're glad to hear that you found the process quick, easy, and precise. We appreciate your feedback and are always here if you need further assistance.
The Direct Travel Insurance Team
I have used Direct Travel for many…
I have used Direct Travel for many years. I just renewed my insurance and it was simple and straightforward with no hassle. Lorna answered all my queries and I got a good price at the end with minimal increase on last year. I intend to be back.
5 février 2025
Réponse de Direct Travel Insurance
Thank you for your continued trust in Direct Travel! We’re delighted to hear that your insurance renewal experience was simple and hassle-free. We're also glad that Lorna was able to assist you with all your queries and that you were happy with the price. We truly appreciate your loyalty and look forward to assisting you again in the future!
The Direct Travel Insurance Team
Réponse de Direct Travel Insurance
Thank you for your feedback! We're pleased to hear that you found our coverage affordable and the online process easy, we appreciate your support!
The Direct Travel Insurance Team
Very helpfull and friendly staff…
Very helpfull and friendly staff assisting in making amendments to my policy. Thank you.
6 février 2025
Réponse de Direct Travel Insurance
Thank you for your kind words! We're glad to hear that our team was able to assist you with your policy amendments in a helpful and friendly manner. Your satisfaction is our priority, and we’re always here to support you. If you need anything else, don’t hesitate to get in touch!
The Direct Travel Insurance Team
Very helpful agent Brad on the phone he…
Very helpful agent Brad on the phone he explained everything from start to finish
4 février 2025
Réponse de Direct Travel Insurance
Thank you for your kind feedback! We're thrilled to hear that Brad provided excellent service and helped you through the process. We strive to ensure our agents are knowledgeable and supportive, and it’s great to know he made a positive impact. If you have any further questions or need assistance, please don’t hesitate to reach out.
The Direct Travel Insurance Team
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