Discount Tire Avis 

Terrible. The newly opened Cotton lane location in Goodyear, Az charges more for services than any other location in a 20 mile radius. I call them for a quote, then call 3 other stores and they're always more expensive than everyone else. Very strange as I thought pricing was the same between stores. Happened twice in 1 week. Will never return

We purchased 4 brand new tires at Discount Tire in Plano, Texas The rims were filthy with grease and fingerprints. I took the car back to them and complained about the way they looked. The manager gave me a song and dance about how the grease was from getting the tire on the wheel. He said the fingerprints and grease on the rims was because they were dirty to begin with and they are not responsible for how they look!
Not happy with that response!
Not going back to them!

I have been doing business with Discount Tire for years but now they lost my business. My daughter went in for a nail in her tire the salesman tried to tell her she needed new tires. He didn’t know that she was with me. I told him that he was a liar because the tires were fairly new with a lot of tread left on them. Left me wondering how many people do they scam every day.

Ridiculous upselling by their staff. My wife went in because she had a slowly leaking front tire. Thought it was the valve stem. After a 45 minute wait Chad at the front said that he wouldnt even drive the car into the shop if she didnt purchase two new rear tires. By the way i check and there is 50% tread left on the rears.
I ended up taking the car up the street where they saw a nail in it and repaired it with a plug for a total of $27.
Taking advantage of a Women's lack of knowledge about cars if pretty lowlife in my opinion

After two weeks of dealing with the Territory manager I have learned that it was all our fault. Really? I was told that because my wife's tires were 6 years old and below the their acceptable tread wear limit that they wouldn't work on the car! The fact that they pressured my wife to buy 2 new back tires because they couldnt even drive it into their service bay to fix what ended up being a nail hole must have gone over the Manager's head. He did admit that they should have at least helped her out by putting on a spare or taking a look at it and had NO answer as to why they didnt.
We were offered a brand new set of 4 tires as a bribe to change our rating or keep quite about our experience. The manager completely missed the point obviously.
Fathers and Husbands DO NOT SEND your wives or daughters to this store!!!!!
Looking at the BBB review on line of complaints there was at least 30 in the last month alone and many about the same ISSUE.

Too many other good places exist to do business with.

RACIST!
When i say RACIST, I mean every letter! I stopped by Discount Tire Bossier City on yesterday. Informed that i should be here this morning at 7:15 so that i could be the first car they worked on. I was here by 7:10, before some of the employees even got here. At least six cars have came in after me. They have completed the work on all of those cars and all I need is for my tires to be balanced. They've tried to up-sell me tires, even told me that my lugs needed to be "hammered" off. The best part is when an employee called me STUPID for asking what was going on, why is it taking so long, and why all of the vehicles that got here after I did are gone. I've asked for the number to corporate several times. (At least 10) It was just given to me after I believe it is the manager tried to explain that they need to use a different socket to get the lugs off. I kept asking where did the hammer come in at and if they had the socket, what's the problem. I keep getting the run around while they keep pulling other cars in and pulling them out. We have purchased these tires from Discount. (not this location) We've purchased ALL of the tires on all of our vehicles from Discount Tire. I've never been treated like this, felt like this or seen this happen before in my life. I am truly amazed, hurt and shocked. I know I'm in the south, but WOW! DISCOUNT TIRE BOSSIER CITY LOUISIANA, you've disrespected a loyal customer with this one. Did I mention that EVERY customer that they have put in front of me are of a different color than I am.

The Discount Tire shop in Asheville, NC was quick and courteous and excellent with their knowledge of my past membership with Discount tire. They got me back on the road quickly.

I rarely waste the energy to create product or service review, this is based on a principal necessity. Two cars, each installed Michelin 70K upper end tires provided by a Discount Tire store. I will never repeat business with them.

1st issue, after half the mileage life all 4 tires at the same time suddenly developed severe inside tread cupping damage. The outlet had provided tire rotation and balance for previous mileage service cycle on balance and rotation. The site manager insinuated cause was neglected tire maintenance. FYI, the replaced tires (by a different tire store) now have over 15K miles and no issues.

2nd issue, my other car picked up a screw, slow pressure leakage. Same Discount Tire outlet, without a hesitation condemned the tire based on the screw located on the sidewall. My new tire provider without hesitation identified the screw location in the tread of the tire and repaired it on the spot. Not much of a DISCOUNT after all!

My wife refers to Discount Tire as the "Chick-fil-A of tire shops." The Greenville, NC office is a well-oiled machine. Knowledgeable... Professional... Clean... Personable... Service oriented. This is an impressive group of people. The Greenville, NC location is the embodiment of a healthy American, customer-focused company.

Discount tire reviews are fake and filter out all the negatives. For instance, the Pirelli 275/55 R21 116H tire was explicitly created for the Rivian R1T three years ago, and there are no reviews from Rivian owners. Additionally, the fact that the Pirelli tire does not come with any tread warranty speaks volumes. (mine lasted 20k)On the other hand, the Michelin Defender LTX M/S 275/55 R21 116H XL BSW has only been on the market for less than a year, yet it has received numerous positive reviews. Not from Rivian owners....

I had bought all seasons to replace winters while I was in the area. The store agreed to bag, tag and store the winter tires for me for 2 months when I would retrieve the winters; this was documented and I received a store ticket with details.

When I arrived to pick up the tires, employees told me that the tires had been "lost", "stolen", misplaced, gone. The rep tried to tell me that my original winter tires weren't good anymore and they had thrown them out. When reminded that the tires were not theirs to decide about and that they had agreed to store them for me until I could retrieve them, he blamed the salvage company that removed their "dead tires" for taking them. His solution was to give me $16/tire "to help me out". Winter tires are worth 10 times that, but what recourse have I got?

This feels like a rip off and sketchy. I won't recommend Discount Tire.

I had an appointment set for 1145. Arrived on time. At 1230 they finally pull my car into the bay to balance my tires. They told her that they could only balance two of them because the front two were worn too much. They offered to sell me two to replace them. I just purchased the tires from them in October. I do drive quite a bit. When I inspect the tires they look about middle aged. I feel like they were trying to get me to buy something to make a sale. An hour later I finally get my car back. What’s the point of an appointment if they’re not going to keep it?

On 1/6/25 Discount Tire improperly lifted our vehicle on the power running boards instead of the frame causing significant damage.
We initially had it into Christian Brothers Automotive and they charged us $947.23 to repair a broken bracket, which we paid. But they found this did not correct the problem because the body had been ripped apart as well so they sent us to a body shop for that repair.
Eagle body works estimated at minimum $14,732.24 with the possibility of supplemental charges as the repair was ongoing. Estimated time to perform the repair is 4 weeks.
I had the vehicle sold for $35,000 prior to this damage cause by Discount Tire, the party is no longer interested due to the damage.
A comparable rental vehicle for the 4 week repair is $3,611.97 according to Enterprise rental.
Estimated depreciation is $5000-$7000.
My wife has a bad back and has to lift our son into the vehicle every time he gets in due to the lack of the running board working and Discount Tire's insurance company FleetResponse representative EMILY WRIGHT rarely if ever responds. They clearly are dragging their feet and know the pain it is causing my family.

Emily has been non responsive on multiple occasions and rarely responds until prompted multiple times. She has offered $15,679.47 and does not account for loss of use, depreciation or the rental.
This does not make us whole and is going to force us to take this to litigation which the lawyer says will take up to 2 years.

I am not going to take the hit of turning this into our insurance company as I do not want this on our record when it is clearly Discount Tire's fault.

I have two emails of admission of liability from them stating this.

Although staff are friendly it’s more than frustrating to offer free tire rotation with the purchase of a set of tires because it’s hardly free. I faithfully come in to get tires rotated pretty regularly after purchasing a set of 4 tires the year prior. Everytime I come there is a rather long wait and they always try to get you to get or buy something else. You rarely can walk in here for just the one service you request. Last rotation they got me for a set of wipers, this rotation they say I need lug nuts replaced. Hmmm why did you not mention that at last rotation that lug nuts were an issue? After all you’re the only people messing with the lug nuts. I declined and he made a face and went a tad harder saying it’s risky as they can break off. okay then we worry about it then. They need 25 plus dollars at each rotation then it’s not actually free! it’s simply another money hungry business that constantly milks customers for what they can get out of them in attempts to sell higher priced unnecessary products. Seriously why does a tire place sell window wipers? it Would be great just to walk in somewhere get exactly what you want and or ask for!

Hi- I was told at the Bremerton WA location it would take three days to get the like tire for my BMW in late Spring after a flat on the right front. I bought a pair of Sentry tires on their recommendation and installed on the front and when it got wet (Seattle area) the front tires would always understeer. When asked to review them after 7 months I did and it was a negative review. They asked to hold the review until they could make it right. I had to take the car in so they could verify the size ( really- Idk why) and that took a while so they finally got the tires in after a week or so. (now end of October) I was called and told to come in anytime via vmail. I called and spoke with Jen who said Saturday was too busy so Monday was set at 1330 on November 4th as I had an earlier appointment in the morning. On the way to Seattle on hwy 16 east bound when it hydroplaned at 63 mph and the front tried to change direction into the center divider. Their insurer blew me off and said not covered. They are Fleet Response. Please remember I just tried to respond to their request for a review and was never able to. After the totaling of my car it was too late as the review window had closed.

I am freakish about tires. Not only one, two and 3 guys helped, the leader of the pack stepped up and gave me an unbelievable match up to Michelun Defender 2...the tires are hoot. These guys are on top of their game, curtious and dignified, thank you gentlemen....the Festus Mo Discount tire.

I purchased a great set of Toyo tires for my Jeep at Discount Tire last week. Store is at 7295 Azure Dr, Las Vegas, NV 89130. The tires are great and the installation was flawless. My issue is how I got treated at the store. I had an appointment for 8AM (opening time), arrived 10 minutes early and was first in line with four more customers behind me when they opened. All four of the customers waiting with me had their tire(s) issue solved and were gone by the time my Jeep was pulled into the bay (0840AM). And, to add more frustration, two customers that showed up well after I checked in were helped before me. I was the seventh customer helped after being first to arrive. I was polite and friendly and made no complaints at all. This store is just poorly managed. Next time I'll take my $1,896.84 elsewhere if Discount Tire has such a strong business they don't care about customers.

I did have a long Wait, almost 3 hours. But to be fair, I also didn't have an appointment. My husband got me a new set of tires a few years ago. It had a warranty. He since has passed away. I was losing air in a tire and stopped in. The tire was irreparable but they replaced it for free. Due to wear on the other 3, they recommended I get 3 new tires. They honored my late husband's veteran discount and got me in a new set for under $500 for a BMW X3. VERY pleased.

I stopped in to this location (in Phoenix) on 2/17/25 with a screw in my rear tire. I knew it was in a repairable area due to the fact I went to school to be a auto mechanic and have worked as a tire and lube tech. After waiting for an hour and a half they come back and say its not repairable because the screw didn't go in straight. I doubt that ever happens but ok. They don't have the tire in stock so i tell them to just put everything back in the bed of the truck even the original tire. I'm suspicious at this point. I get home and take a look at the hole and it looks pretty straight to me. I mean its not at a 45 degree angle or anything. So I take it to firestone today and they are currently patching it. Long story short they are lying to customers to reach their monthly tire sale goals.

802 Old Fort Pkwy Murfreesboro, TN 37129.

If you're considering Discount Tire for your vehicle's tire needs, especially for their lifetime rotation and spin balancing services, you might want to think twice. My recent experience has left me questioning the true value of their "lifetime" services.
Many years ago, I opted for Discount Tire's lifetime rotation and spin balancing service, assured that it would provide peace of mind and long-term savings. However, I recently discovered that their definition of "lifetime" is, in fact, limited to six years. Despite paying for a service marketed as lasting a lifetime, I was refused service beyond the six-year mark. The reason given was that my tires were deemed unsafe due to their age, despite having only 20,000 miles on them and plenty of tread life remaining.
I presented my signed paperwork that clearly outlined the certificate for lifetime balance and rotation. Nowhere in the documentation did it state a limitation of years—much less a restriction of six years. This sudden revelation left me feeling deceived and frustrated.
Pushing back on their refusal, the only resolution offered by Discount Tire was a coupon equating to the amount I had initially paid for the lifetime service, but it could only be applied toward the purchase of new tires. This attempt to leverage my dissatisfaction into another sale did little to restore my trust.
As a result, I am now forced to seek out another tire dealer or garage to perform the rotation and balancing services that I had already paid for at Discount Tire. This unnecessary expense and inconvenience further highlight the shortcomings of Discount Tire's so-called lifetime policy.
In conclusion, my experience with Discount Tire has been disheartening. Their misleading definition of "lifetime," coupled with their refusal to honor paid services, has ensured that I will never purchase from them again. If you value transparency and reliability, it might be wise to explore other options for your tire needs.

I've been a happy Discount tire customer for years until my last set of tires and rims.
A couple weeks after purchasing new tires and rims I noticed a clicking sound from my driver's side rear tire. Turns out the lug nut cover on the wheel had. A screw fall out and the other screw had loosened a little.
I took it back and they looked at it, and said they didn't have a screw. While the service technician was respectful, I basically was told there's nothing they could do.