Discount Tire Avis 

Horrible service at ih 35 near fm 3009 . Gave the guy full information on my tire on phone Bridgestone alanza 27560r20 said it was in stock . Drove 45 miles arrived and the idiot said he has Bridgestone duehler tires and asked do I want it ..I have a 2024 silverado with 3 good tires 1104 miles on them . My new tire had road damage . Why would I want unmatched tires ? Then they said the tire would arrive in 2 hours it is now 3 hours and 10 minutes and no tire arrival , no apologies , not even installed which will take even longer . Complete liars and will never come again

I used to buy at Discount Tire because of their Nationwide Warranty and because of how well I’d been treated in my former hometown. Not anymore, not only was I presented with my vehicle as having my service being completed (when in actuality only one of three requests had been done - and only two were printed on my receipt) I really got the feeling I had been lied to. Special thanks going out to Jakob and Nico on 116th & Metcalf in O.P. for showing me not all Discount Tire outlets the same.

A 4/17/24 update to yesterday's review:
Though I'd really hoped to leave a 5-star review, they lost another star today after I noticed another mistake. When they removed the one tire that didn't match the other three and replaced it with the correct tire, they neglected to remove the valve stem cap from the wrong tire and put it on the right tire. Luckily, I had some extra ones at home. My advice: before you leave Discount Tire, check their work and check EVERYTHING, because they aren't going to.
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4/16/24 The last time I bought tires from Discount Tire was several years ago, and the experience was not great. This time I'd found a good price at Walmart but feared their installation people, so I submitted a price match request to Discount Tire and they matched it. I braced myself for another bad installation experience but kept telling myself this time would be different--it was going to be great!

Discount Tire (7450 S. Virginia St, Reno, NV) said they had to order the four tires from multiple warehouses, so they called me a few days later when the tires arrived. At my appointment I asked the person who checked me in to have the four tires installed on the car but save my old rear tires and put them in the back seat of my car. He said that would be fine.

A short time later (15-20 minutes?) the technician told me my car was ready! Amazed at such fast service, I was thinking "FIVE star review!" but that changed as soon as I saw the car. My old tires were missing from the back seat and when I inspected the new tires, I found only three of them were the tires I'd ordered; the fourth was a different tire.

I was afraid they'd never received the fourth tire, but after another stint in the waiting room, I was told my car was really truly ready. This time all four tires matched and my old ones were in the rear seat, and you can be sure I checked to make sure those were the correct tires, too.

Unfortunately, I cannot leave a 5-star review.

Been using Discount Tire in Phoenix for >20 years.

They no longer book early appointments, booking starts later in morning.

Therefore, people waiting for free things or fixing things get in first. When we made an appointment, was told time it would be done.

Wife and I went shopping across street, returned 45 minutes later. Car was no in stall yet.

They were 45' to 1 hour behind at 9:15. How can that be?

The reason: they do not honor appointments in the two South Phoenix locations. They say they do, being an hour behind is not honoring an appointment.

I called discount tire yesterday to request an appointment for this morning so I could get my tires looked over and refilled before I went to work. The only star I took off was due to them not able to make an appointment for me in the morning as it was “too early”, but this wasn’t really a problem for me after all because they got my issue handled within 10 minutes and I was on my way! Great customer service, and so fast!

I buy all my tires here, so I am VERY familiar with Discount Tire. Their after-the-sale services like rebalancing, rotation, and flat fixing are all free. Even including about $25 per tire of made-up fees, they compete very well on price against anyone.

However, they're very annoying about trying to upsell you things you don't need. I always skip the optional extended warranty; the one time I needed it (and had paid for it) my 16K-mile tires were "too worn out" to replace (according to the Longmont Colorado Discount Tire store).

Recently they've started to branch out. It was bad enough when they started pushing wiper blades. On my last visit, after finding out that I had already had new tires and wiper blades, the clearly-disappointed sales guy tried to sell me new lug nuts. I would encourage anyone to STRONGLY push back against wiper blades, lug nuts, extra tire warranties, or whatever other extra-money-making scheme they have thought up lately. This is the kind of "bright idea" that bean-counters come up with. It's hard to measure the cost of making customers mad, but it's real. Something the bean-counters never include in their calculations.

In Fayetteville, NC....this place rocks! I had an appt to get 2 new tires put on. When I got there the parking lot had at least 15-20 cars parked in the lot and at least 15 people working. Everyone I heard speak had a positive, fun attitude...some even joked with me. Salesmen, techs, flunkies...all spoke well and were busy doing things. I was in and out in 45 minutes with 2 new tires. Impressive.

I always go here because the prices are great and we get free tire rotation every 3,000 miles plus if any holes in the tire or issues they repair for free. Great fast and friendly service.

It was in March 2020 I took my F150 Ford Truck to Discount Tires in Casa Grande Arizona they are owned by America's Tires one in the same California America's Tires and in Arizona Discount Tires same company.
I wanted to get my tires rotated and balanced and was told by a service manager , we dont do that service anymore because of the Virus and he went on to say they were only selling new customers tires and rotations. Now I reminded him that I had purchased a set of four tires and I purchased the Warranty of Lifetime of Tire Balancing and Rotation of my tires at his
tire shop, he just said No than I said I want a Refund on what I had paid for and he said No and just walked away from me!
Understand my frustration I have been a loyal customer of this company in two states for over 24 years letting them service my autos which i have always had 3 or more!
Now i am doing business with my auto dealer wondering why I left in the first place, it was for a better price and quicker service that does not apply anymore! My dealer has any kind of tire you want , will beat anyone's prices , give great service I dont have to wait hours long, I get full service not part of it they not only rotate and balance my tires I get a free wash job and they offer me a front end alignment which when you compare the out come of your tires tread life you will find that Discount Tire wants you to wear your tires unevenly so they can sell you more tires prematurely thats why they dont offer a front end alignment compared to your Dealer which wants you to get 100% of wear from your tires and not uneven wear that way you get the mileage out of your tires and save a lot of money.
I dont know about what anyone else is going to do but for me the choice is SIMPLE; The Dealer gets my Tire business.

Highly recommend Discount Tire. You may pay a little more, but it is worth piece of mind when you travel to know they stand behind their work.

Great service and price on tires for my motor home. Excellent program for pro ration of price due to wear beyond rated miles per tire. The store in Nevada and the store in New Mexico have been excellent businesses for offering service by well trained employees.

This is my 2nd experience. My first experience with this Tire Depot in Lilburn GA. I had a wheel that I was told need to be replace. Took it to them and it was just a little bent. They save me from buying a new wheel. My 2nd experience , At first I was Very Mad at them for quoting me the wrong price for the size tire and wheel, that was needed for my daughter car. No problem they honor the same price. Ok all good until we get a call saying that all the tires need to be replace. Hold up. Rap it up we are done. No. Tire Depot honor the same quote. Now that is outstanding customer service. I will do business with this location for now on. Happy customer.

I completed my order online, and they charged me the additional cost for the extra warranty on the tires. When I tried to call and ask them to reimburse me what they overcharged me, they said I would have to drive in with my credit card and do it person. When I said no, that wasn't going to happen after three times of saying no, they found me a manager and he reimbursed me for the amount they overcharged my card, over the phone. Not only that, I had asked them to replace the two bad tires on my girlfriend's vehicle and I have a strong feeling that they replaced one of the good ones and left the bad one on there. Because when my girlfriend got home one of the tires was really low on air. So I don't know what happened. I had two bad now I have a third. I have to make a trip back to inspect the two they took off.
AVOID THEM!