As convenient as this service is it is incredibly slow. 2 parcels were sat in the drop off store for 2 days- collections should be daily especially from large city centres. The tracking is intermitten... Voir plus
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Lisez les avis des autres
Terrible. I returned an item to Amazon on16th August 2019 using Doddle at Morrisons. They refused to give any kind of receipt, and in fact were quite rude when I suggested that it would be normal prac... Voir plus
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I have an Amazon return and went to a local Morrisons. They had no packaging materials as "they haven't sent us any". Called two other local Morrisons who also don't have materials and need it fully... Voir plus
L'entreprise a répondu
My expensive item left the doddle store over 2 weeks ago I tracked its return and it left the store the following morning. It’s never reached the hub. I have been contacting doddle and shoeaholics con... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Life’s too short to spend it waiting in for deliveries or standing in never-ending queues. We saw that something needed to be done and we did it. We want to completely transform parcel services in the UK. We’re here to make life easier.
Coordonnées de contact
Royaume-Uni
- customerservices@doddle.com
- www.doddle.com
Do not use this service
I was due to receive two parcels to my local supermarket via DPD. It was a rigmarole from beginning to end. Would not recommend using this service.
13 novembre 2020
Avis spontané
Réponse : Doddle
Hi Benjamin, we are really sorry to hear of your experience, but thanks for taking the time to post a review. Have you already reached out to the DPD support team (they can be contacted here; https://bit.ly/2IKTGfI ). If there is something outstanding or that we can help with, please don't hesitate to contact us with the details & we would be happy to help get it resolved/addressed too.
Wish I had read the reviews before…
Wish I had read the reviews before using doddle.
I had a delivery on its way via Dpd, but didn’t want them to leave it in the porch. I got an email saying it was ready at doddle at Morrison’s. Couldn’t see anything with the doddle name. So I asked, it’s the white thing outside, I went there it didn’t recognise the barcode.
I have no clue what to do, by the looks of things neither do the staff.
4 novembre 2020
Avis spontané
Réponse : Doddle
Hi Anthony, sorry to hear you had a bad experience trying to collect your parcel from one of our locations. The DPD collections notification should provide you with details on where to go in store (in our Morrisons stores, this is the Kiosk area - where they sell the cigarettes' and tobacco products). If you are experiencing any further difficulties, please reach out to DPD directly; https://bit.ly/32mNbXF and they will be best placed to support you.
I have returned a parcel to my local…
I have returned a parcel to my local M&S grocery store. On 30th September. Still waiting for refund. The doodle website says enroute. Doesn’t know what that means. Spoke to someone at the no provided by M&S. The person on phone wasn’t helpful at all. How to get my refund?
14 octobre 2020
Avis spontané
Réponse : Doddle
Hi Smita,
Thank you for getting in touch with us.
Whilst Doddle does help provide the technology for these returns, we are not involved in the transport or refund of these orders.
To double check, the M&S customer helpline for this service is: 0333 014 8000 they should be able to help you get this sorted.
Thanks.
Doddle Customer Services.
Still waiting for my refund
I returned a coat to my local food store (where it had been originally delivered) on 28th September 2020 and received a refund tracking code. 15 days later, after checking the doddle tracking site there is no information at all. What has happened with M&S refund systems, they are slow and not customer friendly. Information please.
13 octobre 2020
Avis spontané
Réponse : Doddle
Hi Rachel,
Thank you for getting in touch.
Whilst Doddle help provide the technology for these returns, we are not involved in the transport or refund of the orders.
Was the tracking site you were given: https://tracking.poweredbydoddle.com/mands/.
Given the timeframe of your return, we would recommend contacting the M&S customer helpline directly on: 0333 014 8000 & they'll be happy to help.
Kind Regards
Doddle Customer Services.
Returned 2 items on 1st Sept.at my…
Returned 2 items on 1st Sept.at my local food store and was given 2 tracking numbers via Doddle...well its no Doddle . To date it is still showing that it has not left. Rang M&S who I am sorry to say could not help.
Really need to get back doing this job themselves as before.
5 octobre 2020
Avis spontané
Réponse : Doddle
Hi, thank you for getting in touch with us & sorry to hear that you have experienced an issue with your M&S return. Whilst we help provide the technology, we are not involved in the transport or refund of the orders. It sounds like you have already spoken to M&S, but could we request that you try them again on: 0333 014 8000, the team there should be able to help further. Thanks.
Not good
Nothing changed on the site in a week, yet I have had confirmation that I should receive refund in 3-5 days, according to Doddle it's still en route!
28 juillet 2020
Avis spontané
Réponse : Doddle
Hi Jax, thank you for getting in touch with us.
Is this an M&S return? If so, whilst Doddle do help provide the technology for these returns, we are not involved in the transport or refund of the orders.
The parcel tracking can be viewed via the M&S website: https://tracking.poweredbydoddle.com/mands/ but as you mentioned that the status of your return hasn't updated over the last week, we would recommend contacting M&S's customer support line: 0333 014 8000 and they'll be happy to help. Thanks.
Doddle is useless - a clue in the name I suggest!
Go to website given by Marks & Spenser instore returns to track return - enter carefully three times - site just wants to sell you domain's etc - simply useless
12 juillet 2020
Avis spontané
Réponse : Doddle
Hi & thank you for getting in touch with us.
Whilst Doddle help provide the technology for these returns, we are not involved in the transport or refund of these orders.
To track this on the M&S website please visit: https://tracking.poweredbydoddle.com/mands/. Alternatively you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help.
Kind Regards, Doddle.
My M&S refund still has not appeared 15…
My M&S refund still has not appeared 15 days later and when I track it nothing has changed from when it started.started
30 juin 2020
Avis spontané
Réponse : Doddle
Hi & thanks for getting in touch. Whilst Doddle does help provide the technology for M&S returns, we are not involved in the transport or refund of the orders.
To track your return on the M&S website please visit: https://tracking.poweredbydoddle.com/mands/. Alternatively you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help. Thanks.
I returned two items to an M&S foodhall…
I returned two items to an M&S foodhall and was given a tracking number, this went as far as telling me that my returns were en route the depot.......and that's it. Over two weeks later i've not had my money back and i can't track the return. This is by far the most difficult online returns process i've encountered and it's put me off using the service
28 juin 2020
Avis spontané
Réponse : Doddle
Hi and thanks for taking the time to leave us some feedback, we are sorry to hear that you are experiencing a few problems.
We can see that your parcel was a return done at an M&S store. Whilst Doddle does help provide the technology for these returns, we are not involved in the transport or refund of these orders.
To track the return on the M&S website please visit: https://tracking.poweredbydoddle.com/mands/. Alternatively, if you are having any problems with your refund, you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help.
Thanks.
Doddle is a rubbish site don't use it!
I have recently returned 4 parcels to M&S via Doddle have not received my refunds yet!! I find the site extremely frustrating cannot find anyway of checking the tracking advice. Useless site, would not bother to use this method again, and will have to take returns to the store, but I was trying to avoid doing this due to the current situation. Will take this up with M&S and suggest they find a reliable alternative!
22 juin 2020
Avis spontané
Réponse : Doddle
Hi Beverly, we are really sorry for any confusion or frustration. We think you might have been given an incorrect tracking link (a link to our website rather than a tracking site for your M&S return), please accept our apologies for this and know that we are investigating it directly with M&S.
The correct tracking link is: sit: https://tracking.poweredbydoddle.com/mands/. Alternatively, if you are experiencing any problems, want to discuss your refund or would just prefer to speak to someone, the M&S customer support team would be happy to assist you: 0333 014 8000. Thanks.
impossible to track my m and s return…
impossible to track my m and s return by them all they want to do is sell me things its crap and I am surprised that m and s are dealing with them
21 juin 2020
Avis spontané
Réponse : Doddle
Hi Susan, We think there may have been some confusion over the tracking link provided to you by M&S. If this is the case, please accept our apologies. You should be able to track your M&S return here: https://tracking.poweredbydoddle.com/mands/. Alternatively, the M&S customer care team would be happy to help you if you have any other queries regarding your return: 0333 014 800. Thanks.
Such an awful experience
Such an awful experience. Nothing about it is logical. It's so frustrating to use.
19 juin 2020
Avis spontané
Réponse : Doddle
Hi Tammi, thanks for taking the time to leave us a review, customer feedback is really important to us. Is there anything we can do to support you? If you haven't already, please send us a direct message via social media (Twitter or Facebook) and our customer services team can look into this further for you. Thanks.
Wast of Time…
What a waste of time incorrect website address for Doddle recorded on card given to me for my return at an M & S Food Hall. Eventually found the correct website address after checking the reviews for Doddle and your not even able to track the item, it just gives you the date and time you returned the item, very frustrating and disappointing.
19 juin 2020
Avis spontané
Réponse : Doddle
Hi Nikki, Thanks for the feedback. We are looking into this and working with M&S to resolve any problems with the tracking/tracking link. In the meantime, the customer services team at M&S would be happy to help provide an update on your return; 0333 014 8000. Thanks.
Beyond useless - that's info from M&S
I had thought that returning something to Marks would be simple. The website given on the receipt you get - www.poweredby...etc - only leads to a list of websites to try. Not one is of any use at all.
Lesson learnt: don't buy from M&S online
OK, and many thanks. After Doddle's reply it seems that the web address on the receipt provided by Marks is wrong. However Doddle is acting like thought-police in that it won't let me tell you what that is. (Who do they think they are? Consumers are supposed to be intelligent people). Your clue is: if the word 'tracking' is missing from the link, it's useless. Use the address in Doddle's answer and you will get some info.
16 juin 2020
Avis spontané
Réponse : Doddle
Hi,
Sorry for any confusion here.
The correct site/link to track your M&S return is: https://tracking.poweredbydoddle.com/mands/. Alternatively you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help.
Kind Regards
Doddle Customer Services.
I cannot track my returned item from…
I cannot track my returned item from Marks and Spencer. Please help
11 juin 2020
Avis spontané
Réponse : Doddle
Hi,
We can see that your parcel was a return done at an M&S store. Whilst Doddle does help provide the technology for these returns, we are not involved in the transport and refund of these orders.
To track this on the M&S website please visit: https://tracking.poweredbydoddle.com/mands/. Alternatively you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help.
Kind Regards
Doddle Customer Services.
M&S returns
Unable to find on the Doddle website where to log in and track my M&S returns.
Hopeless
11 juin 2020
Avis spontané
Réponse : Doddle
Hi,
We can see that your parcel was a return done at an M&S store. Whilst Doddle does help provide the technology for these returns, we are not involved in the transport and refund of these orders.
To track an M&S return please visit: https://tracking.poweredbydoddle.com/mands/. Alternatively you can give them a call directly on their customer helpline: 0333 014 8000 and they'll be happy to help.
Kind Regards
Doddle Customer Services.
Unable to track!!
As some have said previously, was given a doddle return receipt with my tracking code for my return with M&S and the website to go on however there is nowhere to put in my tracking code to locate my return???
6 juin 2020
Avis spontané
Réponse : Doddle
Hi and thanks for reaching out.
It looks like there may be some confusion around the correct website to track M&S returns. Please accept our apologies for this. The correct website is: https://tracking.poweredbydoddle.com/mands/. Alternatively, if you are still experiencing any difficulties, you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help.
Whilst Doddle does help provide the technology for M&S returns, we are not involved in the transport and refund of these orders.
Thanks.
Credit where credit is due
25/07/20 Update
I appreciate and understand Doddle's comment on my review to explain they only provide the technology for M&S returns but are not involved in the transport and refund of the orders. As this would imply it is Marks & Spencer's fault that their return procedure is so shoddy, I have decided to review the rating I gave Doddle from 1 to 5 stars.
Thank you.
2 juin 2020
Avis spontané
Réponse : Doddle
Hi and thanks for taking the time to update your review. We are sorry for the difficulties you are experiencing tracking your M&S return.
Whilst Doddle does help provide the technology for these returns, we are not involved in the transport and refund of these orders.
You have already mentioned the link to the correct M&S tracking website: https://tracking.poweredbydoddle.com/mands/. If this has not updated to show the full journey of your parcel, you can give M&S a call on their customer helpline: 0333 014 8000 and they'll be happy to help further.
Kind Regards
Doddle Customer Services.
I returned an item to marks and…
I returned an item to marks and Spencer, was given a doddle returns card with a tracking number on with the web address. I've put this web address in on search bar but i cannot find it so cannot track my return or refund 😔🙈 how do i get on to this website ??
17 mai 2020
Avis spontané
Réponse : Doddle
Hi,
We are really sorry to hear that you are experiencing difficulties with the tracking of your parcel.
We can see that your parcel was a return done at an M&S store. Whilst Doddle does help provide the technology for these returns, we are not involved in the transport and refund of these orders.
To confirm, the tracking of your parcel can be done here: https://tracking.poweredbydoddle.com/mands/. Alternatively you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help.
Kind Regards
Doddle Customer Services.
Returned parcel waiting for credit
Returned parcel Easter Saturday to marks Spencer at Canvey MSRO1066834 record number said take 7-10 days and will have my account credited but still waiting please can look into this regards Mrs P Sellick
6 mai 2020
Avis spontané
Réponse : Doddle
Hi Mrs Sellick,
Please accept our apologies for not coming back to you sooner.
We can see that your parcel was a return done at an M&S store. Whilst Doddle does help provide the technology for these returns, we are not involved in the transport and refund of these orders.
To track this on the M&S website please visit: https://tracking.poweredbydoddle.com/mands/. Alternatively you can give them a call on their customer helpline: 0333 014 8000 and they'll be happy to help.
Kind Regards
Doddle Customer Services.
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