1st class service great price and doors were delivered straight from Deanta. Very simple process and Abbie kept us updated with a quote and delivery details can't fault .
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Lisez les avis des autres
Great company easy to order . Good quality. When needed some advice on size of lick the person on the phone was super helpful and followed up the conversation with an email detailing everything I nee... Voir plus
L'entreprise a répondu
I can't tell you anything about the door I purchased as i still haven't received it. I have received a couple of emails from customer service sayung they are dealing with the courier for delivery an... Voir plus
L'entreprise a répondu
Quick delivery , would have been 5stars except doors were delivered stacked vertically on a pallet so they could not be wheeled into the garage . So we had to struggle unloading them in 30 degree te... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de portes
- Fournisseur de portes
- Entrepôt de portes
- Fournisseur de portes de garage
- Porte intérieure
À propos de DOOR SUPERSTORE
Écrit par l'entreprise
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Customer service very helpful
Customer service very helpful, but products took such a long time to arrive and it was always left to me to chase where order was I wasn’t feeling contacted to be informed of delays
26 mars 2026
Réponse de DOOR SUPERSTORE
Hi Angela,
I apologise for the communication not being up to our usual standard! Thank you for your very fair review, and if we can assist further please let us know.
Kind regards,
Phil.
Very pleased with the window reasonably…
Very pleased with the window reasonably priced and quick delivery
30 mars 2026
Réponse de DOOR SUPERSTORE
Hi Deborah,
Thank you for the 5 star review. Brilliant to see that you're happy with your window!
Thanks for choosing to shop with us, and should you need anything else in the future, please let us know.
Kind regards,
Phil.
Good handles
Good handles, my only criticism is dome headed screws would look nicer and cannot be supplied, nobody stocks them in nickel finish
24 mars 2026
Réponse de DOOR SUPERSTORE
Hi Val,
Thanks for your 5 star review! We appreciate you shopping with us!
We hope to see you again.
Kind regards,
Phil.
Had a good experience
Had a good experience - ordered small window for bathroom. I called to change delivery date -then got email with a different date-called again and all sorted very competently and shipped to alternative address. Good communication and window seems to be fine.
26 mars 2026
Réponse de DOOR SUPERSTORE
Hi Sally,
Thank you for taking the time to leave us such an excellent review. We're glad to have been able to help, and apologise for the original confusion over delivery dates.
If you need anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Delivery time not respected
Delivery time not respected , I ordered sliding door kit in 2/03/2026, today when I do this review it 23/03/2026 and I still don't have that kit . The advertising for that kit was with delivery estimate 2 to 5 working day
23 mars 2026
Réponse de DOOR SUPERSTORE
Good afternoon Codrut,
Firstly, please accept our apologies for this not yet being with you! I can see that since this review, you have been in contact with our customer service team to request cancellation.
We are just awaiting confirmation of cancellation, and once this is approved the refund can be authorised.
I sincerely apologise that this took longer to arrive than anticipated, and we look forward to getting this resolved.
Kind regards,
Phil.
Great value for money
Great value for money. Items well packaged for delivery. Regular updates re delivery. Would use company again if needed
4 février 2026
Réponse de DOOR SUPERSTORE
Good afternoon CF,
Thank you for your 5 star review. We massively appreciate it, and hope to see you again.
Kind regards,
Phil.
Great product
Very helpful on the phone, clear with pricing and prompt delivery. Great quality too. Thanks Steve wymondham
21 mars 2026
Réponse de DOOR SUPERSTORE
Hi Stephen,
Thank you for your 5 star review. Great to see that our team were able to assist you during your phone call.
Should you need any further assistance, or anything else in the future, please let us know.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Jose,
Thank you for taking the time to review us. I am glad that the quality matched the price point, and expectations.
If we can help with anything else in the future, please get in tough.
Kind regards,
Phil.
Very helpful spoke to a lady about…
Very helpful spoke to a lady about delivery she was very helpful in organising it for me very happy
11 mars 2026
Réponse de DOOR SUPERSTORE
Good afternoon Neil,
Thank you for your review! I am glad that were were able to assist with making this process straightforward.
If you require anything else in the future, please let us know.
Kind regards,
Phil.
Helpful advice from friendly staff
Helpful advice from friendly staff. Good product, delivered on time as agreed
4 mars 2026
Réponse de DOOR SUPERSTORE
Hi Chris,
Thank you for leaving us 5 stars! Brilliant to see that our team were able to assist you, and that everything arrived as expected.
If you need any further assistance, please let us know.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Sarah,
Thank you for the 5 stars! We're very happy to see that you're pleased with your order.
Should you need anything else in the future, please get in touch.
Kind regards,
Phil.
avoid them
after placing an order on their website on 24.02.26 i was expecting items to arrive as mentioned (3-5 working days). apparently items did not arrive, hence i gave them a call on 11.03.26; i was told that i have to wait another 15 days from the date of 4th.03.26 as the supplier is out of stock. When asked how come they did not inform about this unbelievable lead time, they said they have hundreds of orders and can not email every single customer. unprofessionals.
11 mars 2026
Avis spontané
Réponse de DOOR SUPERSTORE
Good Afternoon,
Thank you for taking the time to leave a review.
I do sincerely apologise about this.
When we were advised by the supplier that your order was on a longer lead time due to lack of stock, this should have been passed to the team to reach out to you with the date of when the stock is due in so we could give you the option on how you wish to proceed. Unfortunately in this instance this has not happened with your order and for this I do sincerely apologise.
I can see that you have got the information you now require with regards to your order and if you do need anything else at all please don't hesitate to reach out to us by phone or email.
Kind Regards
Samantha
Got my door draught excluder for front…
Got my door draught excluder for front door - took a while to come - had to replace existing one as the rubber got stuck in the door when I closed it over (this was a door company that originally fitted it). Quality is ok but was not as good as the one that was on originally but did replace it at the weekend
9 mars 2026
Réponse de DOOR SUPERSTORE
Hi Margaret,
Thank you for taking the time to review us. Apologies for the delay in this reaching you! Should you require any further assistance or need anything else in the future, please let us know and we shall be happy to help.
Kind regards,
Phil.
Initial contact with customer service was good
Initial contact with customer services was very good. I asked how many concealed hinges came in a £42 pack and was told there were two.
Based on that information, I ordered two packs that same morning as I needed three hinges for a fire door. After placing the order, I received a follow-up email confirming there was actually only one hinge per pack.
I immediately replied asking if I could add another hinge to the order, but received no response. I followed up again the next day, as the order had already been dispatched, asking if they could assist with getting another hinge delivered and help with second delivery cost. Again, no response.
A bit disappointing, as I would have ordered three at the time if the original information had been correct.
9 mars 2026
Réponse de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I do apologise the misinformation you have received. I can see my colleague did send a corrected email with regards to how many hinges are in a pack after the original email was sent.
I am so sorry about you not receiving a response from your latest email, I will get this looked in to and get the relevant person to respond to you and get this resolved.
Apologies once again.
Kind Regards
Samantha
Fantastic service and price
Fantastic service and also a great price from Door Superstore, I would not hesitate to use them again, in fact they will be the first one I go to.
7 mars 2026
Réponse de DOOR SUPERSTORE
Good morning Eric,
Thank you for such a great review and recommendation. We're glad to hear that you'll be your first choice the next time you need items, and we look forward to seeing you again.
Kind regards,
Phil.
Very pleased!
Lovely, good quality products and fast delivery. They look fantastic installed!
4 mars 2026
Réponse de DOOR SUPERSTORE
Good afternoon Amy,
Thank you for taking the time to review us. We really appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Nick,
Many thanks for the 5 star review! We are glad that our team were able to help.
We hope to see you again in the future.
Kind regards,
Phil.
Doors were not the correct sizes due to…
Doors were not the correct sizes due to my own fault, but when requesting to exchange or refund this company do not exchange for other sizes on sale items only refund but for to received the refund you have to find a courier yourself to send them back. Which is more costs on top of the tax and shipping you already pay to get them delivered to your home in the first instance.
26 février 2026
Réponse de DOOR SUPERSTORE
Hi Carrie,
Thank you for your review.
I am sorry to hear that the wrong doors were ordered. Unfortunately, due to not having our own fleet of vehicles, any collections do need to be arranged directly with the courier of your choice. There are courier price comparison websites which can help in getting the most competitive deal - but this does have to be arranged between yourself and the courier.
If we can assist further, please let us know and we shall be happy to help.
Kind regards,
Phil.
Excellent Service
We ordered some internal doors which arrived quickly and were great quality for the price we paid. Unfortunately one of the pairing strips was damaged on arrival but Teigan in the support team dealt with this and sent a replacement out which we received after a couple of days.
I hadn’t heard of the business before but I would fully recommend based on the service we have received and would definitely use again in the future.
25 février 2026
Réponse de DOOR SUPERSTORE
Hi Craig,
Thank you for your 5 star review! We're delighted to see that Tiegan was able to assist with this - and apologise to you for the issue in the first place.
We really appreciate your recommendation, and if you need anything in the future, please let us know.
Kind regards,
Phil.
Great choice of doors and price was…
Great choice of doors and price was very competitive. The customer service dealt with my query in a speedy fashion and the delivery went smoothly! Very happy with the service over all.
22 février 2026
Réponse de DOOR SUPERSTORE
Hi Vanessa,
Thank you for your excellent review! I am very happy to see that we were able to assist, and hope to see you again in the future.
Kind regards,
Phil.
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