1st class service great price and doors were delivered straight from Deanta. Very simple process and Abbie kept us updated with a quote and delivery details can't fault .
L'entreprise a répondu
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Lisez les avis des autres
Great company easy to order . Good quality. When needed some advice on size of lick the person on the phone was super helpful and followed up the conversation with an email detailing everything I nee... Voir plus
L'entreprise a répondu
I can't tell you anything about the door I purchased as i still haven't received it. I have received a couple of emails from customer service sayung they are dealing with the courier for delivery an... Voir plus
L'entreprise a répondu
Quick delivery , would have been 5stars except doors were delivered stacked vertically on a pallet so they could not be wheeled into the garage . So we had to struggle unloading them in 30 degree te... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de portes
- Fournisseur de portes
- Entrepôt de portes
- Fournisseur de portes de garage
- Porte intérieure
À propos de DOOR SUPERSTORE
Écrit par l'entreprise
Who are we?
DOOR SUPERSTORE is a specialist online supplier of over 6000 doors and door hardware to match. With the best brands at great prices and unrivalled customer service, DOOR SUPERSTORE is the obvious choice.Expert support
With all the latest trends, sizes, fire ratings and more, backed by excellent technical expertise and customer service. Ordering is quick, delivery is reliable, and expert advice is always available meaning you get the right materials for the job delivered direct to site.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Coordonnées de contact
Burrington Way, PL5 3LX, Plymouth, Royaume-Uni
- 01752 422 501
- sales@doorsuperstore.co.uk
- www.doorsuperstore.co.uk
4,1
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de DOOR SUPERSTORE
Hi Christine,
Sorry to hear that the tins were dented upon delivery. We're glad this reached you quickly though, and if you need any further assistance please let us know.
Kind regards,
Phil.
Poor Experience
Order for doors placed on 17/10/25 with doors advertised with estimated delivery of 2-3days. Doors finally arrived on 6/11/25 (almost 3weeks later) despite being advised they had been fully dispatched on 23/10/25. Overall very disappointed with service and lack of communication from Door Superstore on this one.
17 octobre 2025
Réponse de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am so sorry for the length of time your order took to get to you.
I can see we were not made aware of any delays at all until we chased your order and I do apologise for the lack of communication regarding this.
Kind Regards
Samantha
Réponse de DOOR SUPERSTORE
Hi David,
Thank you for leaving us 5*'s. I'm glad this reached you at the right price, without compromising on service. We hope to see you again.
Kind regards,
Phil.
Length of wait for a refund…..
Before ordering the doors in august the website said I could expect delivery with 2-3 days, I then received an E-mail telling me that they were not expecting delivery into them until November and they made their apologies.
I waited until the end of October and had still not received a delivery date so I e-mailed them and asked for a refund. They responded immediately and said once the accounts department had organised it I would receive a confirmation e-mail and I could expect the refund in 3-5 business days.
After 10 days I still had not heard anything from them.
I sent another e-mail and again they replied promptly apologising that I had not received my refund.
They again stated exactly the same information they had given me in the first place.
I responded that I felt it was unacceptable to have to wait another length of time and asked them to get in touch with their accounts department to expedite my refund.
I have heard nothing from them in the last 24 hours so I still have no idea when I will receive my refund.
I find this totally unacceptable as they have now had my money in their bank account for over 2 months.
24 octobre 2025
Réponse de DOOR SUPERSTORE
Good Morning,
Thank you for taking the time to leave a review.
I am so sorry for the issues with your order with regards to lead times and receiving the refund. I can see your refund is on our system and is being processed back to you today via your original payment method. I do apologise this appears to have taken a lot longer than usual and we will work to review our processes to ensure this doesn't occur again.
Kind Regards
Samantha
Very nice door delivered on time and…
Very nice door delivered on time and carried by the courier, who was charming and helpful, into the garage for painting. Good communication from vendor
5 novembre 2025
Réponse de DOOR SUPERSTORE
Hi Anne,
Excellent news - I am glad to see that everything went well and that the courier was also helpful.
Thank you for your 5* review, and we hope your door adds a nice finishing touch to your home.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Hi Norman,
I'm glad to see that you are happy with the price paid for the doors.
We hope to see you again in the future.
Kind regards,
Phil.
Good quality product.
Good quality 1930’s style style fire door, my carpenter was impressed.
22 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Allan,
We are very happy to hear that you're happy with your door. These doors are very striking, and we hope that it adds a nice finishing touch to your home.
Thank for the 5* review!
kind regards,
Phil.
The door superstore provided me with an…
The door superstore provided me with an excellent door at the fraction of the price of commissioning a local joiner. The door is of good quality and is very attractive. I am having it fitted by a local carpenter, who also likes the door.
28 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Michael,
Fantastic - we believe in offering quality products at a fair price, and it is brilliant that you got to experience this first hand.
Thank you for the 5* review.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Good morning,
Good to hear, thank you for the 5* review!
Kind regards,
Phil.
Professional service
Fast and proffesional service, when door arrived with a water stain, it was quickly replaced with no fuss. Definitely recommend.
28 octobre 2025
Réponse de DOOR SUPERSTORE
Hi James,
We apologise for the initial issue, and are glad we were able to help in rectifying it. Thank you for your patience whilst we did so.
Kind regards,
Phil.
Product arrived quickly and did the job…
Product arrived quickly and did the job very well.
20 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Steph,
Thank you for the 5* review! it's always good to get such positive comments, and we appreciate you taking time out of your day to do so.
Kind regards,
Phil.
Very happy
The price was good although I felt the delivery charge was a little high. However, delivery was very quick and managed well. The delivered doors were undamaged and good quality.
25 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Andy,
Great to hear that you're happy with the doors and the quick delivery. We appreciate you taking the time to review us, and thank you for your valued custom.
Kind regards,
Phil.
Everything went to plan
Everything went to plan. Kept updated of the delivery process.
25 octobre 2025
Réponse de DOOR SUPERSTORE
Good morning,
Great to hear. Thank you for the 5*'s and we hope to see you again in the future.
Kind regards,
Phil.
Réponse de DOOR SUPERSTORE
Good afternoon,
Thank you for taking the time to leave us this 5* review, and for your valued custom.
We hope to see you again in the future.
Kind regards,
Phil.
Great communication and service with my…
Great communication and service with my order and delivery driver was working for the door company this ensures careful delivery
19 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Robert,
Fantastic feedback, thank you for the 5*'s. We hope that this helped you to plan accordingly, and made the process staightforward.
Kind regards,
Phil.
Great product and packaging
Great product and packaging . Got a door for 930 and was getting quotes for same door from local window and door places for 1750 plus.
18 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Mrs Brye,
Thank you for your review. we are happy to see that you made such a great saving! Thank you for choosing to order with us.
Kind regards,
Phil.
Very happy …
Doors are great & the handles are beautiful, very pleased. Fast, prompt delivery & kept informed.
13 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Mrs Haywood,
Thank you for the 5* review! We are glad you're happy with your order, and we hope that it adds the finishing touches to your home.
Kind regards,
Phil.
Very efficient
Very efficient, on the whole easy to work out what we needed and delivered as expected. Stormguard appear to work well so that's all good.
5 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Angela,
Fantastic, thank you for the 5*'s! We appreciate you shopping with us, and hope to see you again in the future.
Kind regards,
Phil.
Used this company previously
Used this company previously. Always easy to call them to discuss your purchase to make sure its what you want. They are always very helpful and professional.
11 octobre 2025
Réponse de DOOR SUPERSTORE
Hi Derek,
Thank you for taking the time to review us. We're always happy to speak to our customers, and we are glad that you have found us to be helpful and professional.
We hope to see you again soon.
Kind regards,
Phil.
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