Doug Brady HiFi Avis 

I received a one-off faulty Rega turntable. It happens but it is how these things are handled. Brilliant service in returning and replacing. They even unboxed my replacement and tested it before sending it out to me. I cannot fault their after-service at all. You are in good hands! Brillaint!

I have purchased from Doug Brady twice and both orders have been an awesome experience, receiving a call from Roger to discuss what my setup is & make sure that everything would work fine to helping me settle on what specific gear goes well with my preferences.

Dispatch was always super quick and arrived next day on both occasions.

I popped into Doug Brady for the first time a few weeks ago as I was debating a new amp and torn between a couple. After the scheduled a whole half day for me to listen to several at my own leisure, I made the choice that was right to my ears with little to no sales pitch from the team. They simply provided choices based on my requirements and left me to listen to them for as long as I liked. Such a great experience, and the whole team are a great bunch of friendly people to deal with I'd highly recommend them to anyone who is even curious about future options. Be careful though, with such good service and deals, you won't be leaving empty handed.

From the moment the order was placed up to delivery, customer service has been superb. I even got replies to questions on a Sunday.

The system I bought was excellent value for the money and it only took me about 20 minutes to set it all up. The guidebook from Rega & Q were easy to follow. So far, I’m delighted with the purchase.

First time transaction with Doug Brady Hifi and, thanks to the superb support from Jozef, it couldn't have made me happier. I've ended up with a fantastic piece of kit, and Doug Brady has a new and committed customer.

I had relaxing long sessions comparing integrated amps and turntables at Doug Brady back in 1987. I did the same this year for a new amplifier. No pressure whatsoever from the staff, 'Take your time, come back again'. They said. A great place to investigate and buy HiFi. Highly recommended.

I’ve used Doug Brady for a couple of distance purchases in the past year (Rega Planar P1 turntable and REL T-Zero Mk3 sub).

On both occasions I have been very impressed with their customer service (order placed online but a follow-up call received next day to discuss the purchase), and next day delivery.

Once again, Doug Brady hifi, Miguel and the team have absolutely delivered. The new Technics SL-1200G running through the V10 into the Hegel H400 and AE Corinium is simply spot on. The Hana SL MkII was an amazing choice the clarity, depth and musicality are just spot on. Huge thanks again, gents, for such a brilliant and truly great service. See you soon for more toys :)

If you’re new or a returning customer from many many years ago like I am, and maybe nervous about getting into Hi-Fi then don’t. Come to straight to Doug Brady. The team here will make you feel at ease straight away. They are very knowledgeable & very passionate about all aspects of Hi-Fi & will be more than happy to talk all things Hi-Fi. I'm a little out of the area of Warrington but it's worth the travelling. Good coffee too.
Over the last few months I've bought a pair of speakers, Streaming Pre-Amplifier & Power Amplifier & couldn't be happier with the help & service from Doug Brady's.

Another good shopping experience with Doug Brady.
I ordered the Mission 778 CDT player on 19th February and received it the next day. Very pleased with Mission cd transport. Matches perfectly with Mission's 778X amplifier I also bought from Doug Brady a while ago. Excellent build quality and sound for the price. It won't compliment bad recordings, but good ones sound absolutely lovely. For the price, in my opinion, it's a steal. Thanks again to the people at Doug Brady. Great service. Cheers. Steve Attwood.

I visited Joseph at Doug Bradys and he sorted out my issue with my Apple Ipad with Tidal app for my Naim Hi Fi. I am pleased with Joseph's help.

Just like to thank you all for your fantastic support in getting me set up with my mission stack and minuet speakers I am over the moon with this set up thank you so much Roger, Sam & Jon and the rest of the team what an absolute pleasure doing business with you all.

I will definitely do more business in the future highly recommended beyound words no stress or hassle absolutely brilliant from start to finish I am so glad I had chosen doug Brady hi fi
5 star all the way thank you again

Awful company to deal with, initially delayed then spoke to Jospeh complete idiot, vacant in possession, awful customer care, avoid this company, zero trust, I was about to blow a load of dosh on a system as they advertise most of the equipment I’m interested in, I thought I’d test the water and see how they reacted to a simple sales task, I’ve got zero confidence. A mess to deal with, slight attitude and was supposed to call me back, he’s excuse is he completely had forgotten.

Wow!!!! What a company what a service from start to finish first class service product, why can’t all companies be like this, would highly recommend. First class.

I ordered a Lateral Audio Cadenz hi-fi stand from Doug Brady. This was duly delivered by DPD with no problems.
It was assembled later that day. Instructions were clear and easy to follow. The unit is a top-quality piece of furniture. It looks superb in the lounge.

The service from Doug Brady was excellent in all aspects from start to finish. The company even telephoned me, after I placed the order, to double-check what components I intended to place on the stand to ensure compatibility. A very nice touch and typical of their first-class customer care.
Dave L, Lancashire

I needed advice, I had a 50 year HiFi that I'd inherited and I knew it was probably past plausible resurrection for daily use, and not of collector interest. I needed to talk through the situation with someone who knew what they were talking about, would know the names of the kit I had, know the capabilities. Someone who wouldn't waste my time immediately trying to sell me the latest and greatest fashionable unit.

The Guys at Doug Brady kinda knew from my opening sentence, I was open, I was unlikely to be investing heavily, but they still offered me expert and kindly advice about what my best path was with my sentimentally valuable, but technically obsolete kit. This, to me, is the mark of a real expert. Someone who is not solely focused on the sale, but in helping customers and maintaining a deep knowledge of obscure equipment that they are willing to share. Someone who has the community in mind, not just the customer.

Thankyou!

I would like to say a huge thank you to Miguel at Doug Brady for his fabulous customer service he was friendly, very knowledgable and extremely helpful, his patience and ability to guide me through the various products and options was very much appreciated and if I were ever to considering any further audio advice or purchases I would definitely seek out Miguel and the Doug Brady guys, so keep up the good work.

Great experience at Doug Brady hifi.
Just wanted to say the above as not often you go buy something and get an honest very knowledgable proffesional no pressure experience ,really impressed by these guys and would'nt hesitate in recommending them ,i shall return and buy from them again
Ian Bell

Great experience in buying my new WiiM streamer and Amp.
They honoured a price that was discussed during Amazon Prime days and delivered it, well packaged to Scotland with no additional charges.
Thanks guys this is how customer service should be.

Great service, staff polite and helpful product in stock and deliverd next day.