Drayton by Schneider Electric Avis 

Required a new battery compartment in 2021 and Drayton sent me a replacement free of charge. I required another one this week, and again they posted it to me free of charge. Beat that if you can!!

Good customer service, when i had a problem linking with the app Gemma was very helpful

I purchased a Lifestyle LP241 controller. The instructions of wiring it in are poor in my view but after contacting Drayton they sent me full wiring instructions the next day via email. I am impressed by how easy it is too set up as I am not into too much technology . Time will tell on reliability but I like the Keep it simple method. Quick and easy.

A superb support service, efficient, quick and completely satisfactory. I had the pleasure of dealing with Karen who was professional and extremely helpful. I have no hesitation in recommending Drayton. Their TRV4 valves are excellent and so is their support back up, I wish more companies were as good !

We inherited our Wiser system when we moved house, but I've found the Hub and Thermostat really easy to use and very effective. The two times I've had to contact customer service they have been excellent - quick to respond to calls, talked me through issues clearly and simply, and helping me to troubleshoot and resolve my issue (which ultimately was not to do with the Wiser system itself, but the valve).

Installed 12 Wiser trv heads with 2 standalone thermostats. Connecting the system proved to be a challenge but after a few calls to technical the problem was resolved. The issue was my phone, used another family members and connected straight away. Had a little bit of teething problems setting up all the schedules but again a call to technical soon resolved this. The valve heads are nice and quiet and respond instantly. I have previously installed the Honeywell Evo home system and would say that the Drayton Wiser system works much quicker and better. The technical department are first class ! All my calls were answered quickly and efficiently and there even open all day Saturday. Well done Drayton.

For the second time I have had to contact Drayton to get answers. On both occasions I asked for simple explanations to my two problems as I am not very "techie".
Both queries were answered as I requested - simply.
Karen gave me the answers exactly as I wanted them. The service was first class, and I do not hesitate ihn giving 5 stars.

This company has good customer service. Even the best products occasionally fail so the way they sort the problem is a fair guide to the standards of a company.

A really great system. - Loving it so far !
My Wiser system was installed five weeks ago and so far so good.
My new Grant Eco Oil Boiler installer set up the Wiser Hub and replaced all the Radiator Valves.
We then added the Wiser WiFi Heads one by one and set up the system ourselves
We also set up the room schedules, having loaded the App on our Mobile Phones and iPads first.
The process was step by step but not difficult.
We found the signal strength in a couple of rooms to be a bit low. (Occasionally dropping off).
So we purchased an extra Wiser Smart Plug for £40ish to extend the RF Range and this has worked perfectly.
We had an issue with assigning a Table Lamp to the SMART Plug and in the end got into a conversation with Customer support.
Mike, Owen and then John, analysed our problem and with a couple of messages back and forward and resolved the issue.
Over all we are loving the functionality and flexibility of the Wiser system including the possibility to control everything remotely and whist away.
Also by only heating each room when we want to the temperature we want, we will be consuming less heating oil and thus saving money and the environment.
So, over all a happy Customer !

I was forced to replace my Digistat+3 with a new model. I am so pleased I have because the new version is so very much better.
But more than that, I had a minor issue, my fault, not Drayton's, and the service was amazing. I had a reply to my email the same day and the experts kept in touch until my problem was solved.
I really am so impressed with the service I received.

The technical support from this company is excellent. They respond very quickly and give detailed advice. Your query isn’t concluded until you are satisfied.

Update: As per their reply below, I emailed their customer service but they haven't responded, so behind their nicey nicey public image is a culture of ignoring customers whose devices they've rendered useless.

"British Built to Last" is what Drayton put on their products and on the support page of their MiGenie user manual, but my smart thermostat only lasted until the company decided, with no warning, to deactivate their app/online service so my modern and expensive smart product worked with the limited capability of the pre-internet age device it replaced, leaving me having to shop for a new product again entirely at my own expense.

Having used Drayton products over the years I have always found them to be simple to use but mainly to be very reliable, I had a small query about a central heating timer unit so got in touch with Drayton customer services, I was quite surprised to get an answer so quickly, and the information given was just what I needed and solved my non problem. Many thanks to the C S team and also Drayton for the excellent products they make.

The wiser app works very well but the technical support offered by this company is without parallel. Today I rang them because a radiator thermostat wasn't working. I got straight through to the technical department and the issue was fixed within a few minutes. Were this the first time it might not merit my unalloyed praise but on the occasions that I have called for advice and help I have received it within minutes. Well done Wiser.

i contacted drayton when imy sm1 timer broke down, they really helped me, i am not technically minded but i explained my problem, and after some very good advice my central heating is now working. Brilliant !

Great customer service from Michael, needed a little help setting up the schedules. I've always found all the staff at Wiser so helpful. I bought my wiser 1 kit and a smart plug direct from Wiser to get the 2 year guarantee. Love it, it makes life so easy keeping the house warm when your away. Would highly recommend.

Gemma reply to my question on delta t was as follows: -

Its because to find the delta T you need to find the different between the flow and the return, not the ambient.
For example if the difference is 10 degrees between this would be a delta T of 1, 20 degrees between would be a delta T of 2 ect. I will pop the calculator below

Clearly the example makes no sense. When I commented I got the impression that she hadn’t rechecked her reply or read my comment properly. At no time did she say the example she gave was wrong and apologise for the error. Basically I am
Unhappy with her email replies

We had two Drayton TVR4 radiator valve heads that separated at the base of the plastic. I contacted Gemma at Drayton who explained that the problem was caused because the glandseals were leaking. I was told that this problem can be resolved and prevented by replacing the glandseals or checking them periodically.
Gemma was very helpful by kindly repairing them and promptly returning them to me. Thank you for an excellent service Gemma!

Finally decided to report the problem I experienced getting insight+ to complete successfully the eligibility check. Was happy I did, as the support team understood clearly what the issue might be and was able to resolve it following me taking a few steps. My only regret is that I did not contact Schneider support earlier.

following a swap of broadband provider I could not get my system to log onto the new router, the assistance received from the helpdesk was brill and they found a resolution within a few emails. great customer service