Drayton by Schneider Electric Avis 

Superb service from customer service. I had a problem trying to pair my phone with the heating hub. Eventually the advisers found the problem was they found they had my old email address on their system as I’d changed my email. After I advised them they could change to my new email address everything is now working perfectly. Well done customer service.

The best company I have ever dealt with. Their service is exceptional.

I had an issue with some of my trv4 radiator valves leaking. I contacted Drayton about it and the gland seal replacement kit and they promptly replied and sent out 8 plus a key free if charge. Very happy with the level of customer service.

Had problem with app and logging on emailed wiser and resolved in minutesv

I had an issue with the app connecting with my Digistat-5ADE controller. Drayton sent me an email as soon as I informed themselvestelling me how to reconnect them and it worked perfectly

Fitted Drayton TRV4 radiator valves a number of years ago and recently had problems with a couple of thermostat heads. Wonder the reason so contacted Drayton customer help who were very very helpful and knowledgeable. They sorted me out and pointed out the reason I was having issues, which mainly pointed to leaking stem seals. All working perfect now. Thank you Drayton.

Draytin mi Genie - product claimed to be capable of being controlled by app, but app is discontinued.

What a swindle! Central heating controller deliberately discontinuing service to try and sell a newer model.

No way will I buy anything made by this firm again

Barely works, but heaven forbid you need to change anything.. thermostats seem to have a mind of their own and often inexplicably block the boiler starting for hot water for no reason.
can be okay

I have a wiser hub 2 channel. I've had it around 2 years. I have used the technical service a few times, when I have changed my router. The service from the technical department is excellent & they are available at weekends. Thank you

Paid £155 for a Drayton Digistat +3RF Thermostat in December 2022 which has packed in just after the 2 year warranty ran out in the middle of winter.
Substandard product from a substandard company.
Would not recommend them an will not be buying any of their rubbish in the future.

Love the system.

Fitted to whole house to give total control in every room and over water temp

Love the visibility and instant control that the App provides

Note sure about the insight data but on the whole very happy and pleased

Power saving mode is great when you go away

Main issues we had were not Drayton caused, the wi-fi we have needs a booster in the house and connecting to the Hub to get a good connection was problematic - eventually sorted and the installer didn’t really give a good overview of how the system works or what to do

The support C/S from Drayton is brilliant - fast; efficient; clear concise and responsive

Obviously impacted by price changes and weather but on the whole I think we are using less power (I know this as I can review on the App from our power supplier not Daytona data) but certainly have greater control and at our finger tips and no need to mess around altering radiator valves

I have 'Wiser' wi-fi controlled valve heads which give me full control, through the Wiser App, of every radiator and hot water and the flexibility that has provided me in optimising the heat load and setting up schedules, to minimise our energy consumption, has been magical!

In now the three years I have had the system, we have had to call Drayton Support on a few occasions and each time, our issue has been speedily resolved and that has been much appreciated.

So if you are looking for a simple and user friendly system with a manufacturer that stands by its products for the longer term, then you would have to go very far to find someone possibly better than Drayton

Your employee Gemma was really helpful and patient, a credit to the company.

Really pleased with the product, helpful online staff made sure I chose the right one.
Superb and very quick customer service both by phone and email to sort a small problem.
Would certainly recommend

Made a support call which was answered promptly. The operarive understood my convoluted explanation of a issue relating to an upgrade of a heating control. They implemented an immediate fix which remedied the issue. Perfect!

Well just chucked it in the bin. Bought last November. Unable to do a firmware update as it claimed it couldn't connect via Bluetooth even though I was changing temperature etc via it! Contacted support who got me to try lots of things. None of which worked. Left it as it was sort of controlling the c/h. However come this winter realised it was turning heating on and off at odd times. Despite seeing the 'flame' indicating calling for heat boiler/pump weren't running. Then a while later I would hear the relay click and on would come the heating. And no, I didn't have any of the 'smart' facilities enabled. Back in October contacted again about firmware update. Lots of emails and a phone call from a nice young lady who eventually admitted defeat and told me I was being raised to 3rd level support. Since then not a word even from the original young lady. At that time still in warranty. So avoid is my advice.

Please don’t buy anything from their online shop. Returned the parcel as it is and still after approx 20 days of them receiving it back, chasing for a refund. Bogus claims on their website of refund within 5 days.

Now not even replying back to my
Emails. Called customer service and they brushing me off stating we don’t know where the refund is and we cannot answer for our accounts department responsible for the refund.

Seriously, where should a customer go then?

Very quick email response to my query. I'd not set the timer up properly. I'm not a technical person so I rang them on the number they supplied. Spoke to a lovely lady called Karen who guided me step by step through the process. Nothing was too much trouble for Karen and her help and guidance was very much appreciated by this 72 year old senior citizen. Paul

Contacted them for technical support on their product that was installed. Quick reply from Gemma, easy enough instruction unfortunately didn't fix the issue but it's an installation issue not their fault ,Gemma was great though as it narrowed down the issue.

Great service by phone and email when I purchased a kit from Drayton. The kit arrived on time well packed. The instruction videos were really helpful. When I had a few issues I used the telephone support which was really excellent. It is so rare to find a company that actually provides timely and correct support through a human being that it really needs to be highlighted. Thank you!!