I cannot thank Sean enough for his incredible help and impeccable service. For me buying a mattress isn't just a purchase; it's an investment in my health and daily life, and Sean truly understood t... Voir plus
Établissement
Changer d'établissementUnit 10a Cambridge Close Retail Park, HP20 1DG Aylesbury, GB
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Lisez les avis des autres
Good customer service in store, very helpful to help us choose mattress& bed. Delivery great.On time& 3 polite young men came to deliver, mounted our bed.Clean& tidy. Thank you Dreams for a great se... Voir plus
From the moment we started our enquiry Aaron was polite and attentive to our needs. He lead us through to procedure in selecting the most suitable mattress for our comfort needs without any pressure t... Voir plus
Great advise in the shop. Good information during the entire process. Thought the actual delivery lacked the style of the rest of the deal, maybe the chance to check that the mattress was ok before th... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 10a Cambridge Close Retail Park, HP20 1DG, Aylesbury, Royaume-Uni
- 01296794685
4,8
Excellent
277 avis
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Good customer service in store
Good customer service in store, very helpful to help us choose mattress& bed.
Delivery great.On time& 3 polite young men came to deliver, mounted our bed.Clean& tidy.
Thank you Dreams for a great service up to the front door
26 juin 2026
Excellent in store experience
Excellent in store experience, Flexible delivery and delivery on time with friendly delivery crew
17 mai 2026
Buying a Tempur Mattress from Dreams
It does what it says "on the Tin":
Delivery was in time, perfectly organized, TEMPUR mattress installed professionally by friendly efficient Staff with some extra customer advice (sits,fits,moves and has air) and provides the expected additional comforts: Less Lumbago, less Backpain, relaxed Sleep and getting on- and off with ease despite physical disabilities and this mattress adapts nicely to the adjustable frame. The Choice of this perfect fitting TEMPUR Mattress was made easy by very patient and efficient staff in the shop, leading to obtaining a VERY Satisfying Product. The instant clearance of the old Mattress was a bonus. - It is a worthwhile decision to choose DREAMS for buying a mattres.
20 juin 2026
I cannot thank Sean enough for his…
I cannot thank Sean enough for his incredible help and impeccable service. For me buying a mattress isn't just a purchase; it's an investment in my health and daily life, and Sean truly understood that. He didn’t just sold us a mattress—he genuinely cared about helping us find relief and comfort. His warmth, patience, honesty and friendly attention turned a stressful decision into a wonderful experience. And, thanks to Sean, we walked out without feeling we had to buy something we didn't want, and I owe that entirely to his dedication. He is an absolute gem.
I miss one more option on the satisfaction rate: ''Beyond'' because the knowledge Sean has showed me and my fiancé was a master class.
Thanks Dreams, thanks Sean.
17 juin 2026
Avis spontané
Very helpful salesman at Dreams
Very helpful salesman at Dreams, Aylesbury. Excellent storage with their Ottoman bed - bought with delivery and installation.
7 mars 2026
Great service.
16 avril 2026
The sales team were beyond great and…
The sales team were beyond great and the delivery drivers/installers were just as brilliant! Really lovely experience all round
24 mai 2026
No problems from start to finish
23 mai 2026
The delivery team were excellent
The delivery team were excellent. Kept us informed of time of delivery, and very efficient at constructing the bed. The shop staff were very good at explaining everything and the service was excellent.
16 mai 2026
From the moment we started our enquiry…
From the moment we started our enquiry Aaron was polite and attentive to our needs. He lead us through to procedure in selecting the most suitable mattress for our comfort needs without any pressure to 'place an order'. We were allowed to try out several mattresses until we found our 'perfect match'. He then carefully to us through the completion and payment process. Also confirming that we had 100 days to try the mattress out for ourselves at home. All in all a pleasant buying experience. We would certainly recommend Dreams to family and friends for their next mattress purchase.
14 avril 2026
Professional staff
Professional staff. Effortless delivery by very courteous driver team and a quality product
10 avril 2026
Just Brilliant!!
From choosing the mattress to placing the order, to the delivery of both bed frame and mattress was seamless! The bed frame, Estella, was an on line order via the store and I am thrilled with the quality of it! It looks so much more expensive than it was! The Dreams Rochester mattress is very comfortable and a reasonable price! Aaron from the store was great, no sales pressure and lots of time to consider all options!
Overall, from purchasing the bed, to the delivery of the items, we had no issues at all! Totally recommend Dreams!
16 avril 2026
Good communication on delivery
Good communication on delivery. Helpful on the day. Bed was perfect also mattress a dream. Delivery time was too long at nearly 3 months or would have given 5 stars
13 avril 2026
New mattress and removal of old…
New mattress and removal of old mattress.
Delivery on time within the time slot.
Friendly staff.
13 mars 2026
Very happy with all aspects of my…
Very happy with all aspects of my order, from browsing to ordering to delivery and installation
6 mars 2026
New frame and mattress
We wanted a new bed frame and mattress. 'Dreams' was the first shop we went to. The process of picking the bed and mattress was made into quite a fun experience. They have a computerised analysis machine to try out first and we tried lots of beds. Bought exactly what we wanted and have not regretted it. All delivered one week later with very helpful delivery men. Good customer experience.
4 février 2026
Very good
Delivery was swift and professional. All came as scheduled, and product very good quality. Not the cheapest but very good value
25 février 2026
Avis spontané
Would highly recommend this store
Would highly recommend this store, assistant really helpful, and very professional
22 février 2026
Avis spontané
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