Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... Voir plus
Établissement
Changer d'établissementUnit 2 The Former Pumping Station, CT1 3TT Canterbury, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... Voir plus
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... Voir plus
Fantastic help from the Canterbury store, no pressure to purchase mattress. The assistance showed us which mattress the system had suggested for us we were given a pillow each to go on try. Easy easy,... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Écrit par l'entreprise
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Coordonnées de contact
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, Royaume-Uni
- 01227 379459
4,8
Excellent
195 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Canterbury Dreams
Good product range, competitive pricing, excellent staff, both shop and delivery.
21 juin 2026
Excellent shop and sales experience
Excellent shop and sales experience, thank you. Very happy with purchase which was competitively priced.
27 juin 2026
Saskia the sales person was excellent…
Saskia the sales person was excellent made the purchase of a new mattress very easy and was very knowledgeable about the products.
30 mai 2026
Avis spontané
I was extremely impressed with the…
I was extremely impressed with the service from the shop to the delivery. I think a lot of companies could learns lot from your standards.
22 mai 2026
We were not rushed or pestered but were helped
We were not rushed or pestered but were helped in narrowing down options when we expl;ained what we were generally looking for.
18 avril 2026
Great service in the shop
Great service in the shop. Very helpful delivery drivers who were super efficient.
Will certainly use Dreams again.
8 mai 2026
An expensive bed but it’s been better…
An expensive bed but it’s been better than I expected
18 avril 2026
This was a first class service A +++++
13 avril 2026
Very helpful staff.
8 avril 2026
Great service all round and bed is…
Great service all round and bed is fabulous thankyou very much
7 avril 2026
From sales to delivery we had very good…
From sales to delivery we had very good service. The mattress is very comfortable.
15 mars 2026
Dreamy
Izzy the salesperson was helpful, knowledgeable and patient with us while we tried out many mattresses. Happy to say, the mattress arrived, the delivery team were great, and the mattress is everything we hoped for.
6 mars 2026
Fantastic help from the Canterbury…
Fantastic help from the Canterbury store, no pressure to purchase mattress. The assistance showed us which mattress the system had suggested for us we were given a pillow each to go on try. Easy easy, picked our new mattress and the best sleep ever. Its a Tempur mattress.
1 mars 2026
Always use Dreams excellent product and…
Always use Dreams excellent product and good on Price, fantastic staff members and highly recommend
21 février 2026
Would highly recommend
Really impressed with my experience with Dreams. Mattress is so comfy, frame is really stylish and we were so excited when we first tried our new pillows. Saskia was our in-store advisor and she was so helpful and patient. Other staff were also very friendly and not doing a hard sell. Thank you.
14 décembre 2025
Staff were approachable and didn’t feel…
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa.
6 décembre 2025
Great service!
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep machine and chose the type of mattress suggested. Our daughter has absolutely loved her mattress it’s perfect !
3 janvier 2026
The sales staff were knowledgeable and…
The sales staff were knowledgeable and extremely helpful. I can recommend the Canterbury store
20 décembre 2025
I can feel springs when I get into bed…
I can feel springs when I get into bed but it goes after a while also the stitching around the edges of thebed you could slip out of it I am 83 and a bit dangerous for the elderly.
20 septembre 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.