I cannot explain to you how excellent the customer service is! Not only do I love the products, but when the product arrived damaged, it was replaced within a day of emailing! I couldn't recommend e... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Voir plus
L'entreprise a répondu
The lip balms are exceptional and the service from Dr Paw Paw is prompt and efficient. Highly recommended!!
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Coordonnées de contact
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Royaume-Uni
- info@drpawpaw.com
- www.drpawpaw.com
4,9
Excellent
256 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Have contacted customer services and my…
Have contacted customer services and my issue was dealt right away and on a very polite way. Very refreshing customer service given by Jessica watts
26 octobre 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you so much for your kind words - We are delighted to know that our customer service met your expectations!
Excellent customer support
Excellent customer support from Jessica after I emailed about a problem with a product. She arranged for a replacement to be sent out straight away.
29 octobre 2025
Avis spontané
Great customer service
I have been impressed with the customer service from this company. I bought a boxed set of lip balms from duty free on a flight, and when I returned home and opened them, one of them was damaged. I contacted customer services by email, with photos, and the reply from Lillie Morelli was prompt and helpful. There was no argument about the issue, and a replacement was sent to me free of charge.
Great service.
16 octobre 2025
Avis spontané
Excellent customer service Thank youou
Excellent customer service Thank you
20 octobre 2025
Avis spontané
Facial cleanser is the best I have ever…
Facial cleanser is the best I have ever used. It makes my face feels like a new born baby skin. I am amazed, petite in a bottle but speak out loud on my skin.
Looking for it in Canada
7 octobre 2025
Avis spontané
Love the products great for gifting…
Love the products great for gifting favoured by everyone I gift the products high performance and affordable
30 septembre 2025
Fantastic customer service!
29 septembre 2025
Avis spontané
Great customer care when issue brought…
Great customer care when issue brought to their attention. Fast response to
Emails and resolved matter in just a few days
30 septembre 2025
Avis spontané
Lip Balm Issue
I spoke to Lillie from customer services as my lip balm had no product in the tube, she immediately sent a replacement out and asked for the batch number so she could flag this up. This is the kind of customer service you want! Thank you again :-)
27 septembre 2025
Avis spontané
Great products
Great products, great website, fast delivery and love their eco credentials.
Very efficient customer service too!
24 septembre 2025
Avis spontané
I ordered via TikTok shop
I ordered via TikTok shop , at first I wasn’t happy with my order but I messaged dr pawpaw and they corrected the mistake quickly and easily and sent out the item :) excellent customer service and fast replies, will definitely be shopping again
1 septembre 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Customer services helped solve a…
Customer services helped solve a problem I had for me that made a difference to me appreciate this a lot
3 septembre 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Sarah Newman was super helpful!
Sarah Newman was super helpful!
Thanks Sarah
3 septembre 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Great customer service
Sarah, from customer service, was such a great help, she immediately sorted out my query and was very polite in doing so. Thanks so much for a wonderful experience.
28 août 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
I had an issue with the spray nozzle
I had an issue with the spray nozzle. Customer service responded promptly explaining they knew of an issue and already had a new design and would happily send me a new one.
Quick, easy and kind responses.
26 août 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Lillie was really helpful answering my…
Lillie was really helpful answering my questions and providing a resolve that worked for me. Excellent service
4 août 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Paddington is back
Paddington is back
I love the fact that Dr PawPaw has collaborated with Paddington Bear. To be honest, I had never even heard of Dr PawPaw until now.
I really love the lip balms I have received. Amazing flavours and feel/look beautiful.
28 juillet 2025
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Excellent customer service
I had a small problem with my purchase. I contacted the team who responded immediately with an excellent solution.
Everything sorted within 24 hours.
Very impressed with the customer service.
30 juillet 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Issue resolved very quickly
I had an issue with the spray on the bottle, as it wasn’t suitable for the thickness of the product. I contacted Dr Paw Paw’s Customer Service and Millie replied the next working day to advise a new, improved spray was available, which was sent out. I was really impressed that this was resolved quickly by Millie in the matter of days. Thank you!!
21 juillet 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW
Great experience with Lillie
Great experience with Lillie. She offered me a choice of replacement balms when I had a problem with mine. Lovely to correspond with and sent the replacement quickly. Thank you
2 juillet 2025
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and continued custom. Dr.PAWPAW :)
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.