I cannot explain to you how excellent the customer service is! Not only do I love the products, but when the product arrived damaged, it was replaced within a day of emailing! I couldn't recommend e... Voir plus
L'entreprise a répondu
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I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Voir plus
L'entreprise a répondu
The lip balms are exceptional and the service from Dr Paw Paw is prompt and efficient. Highly recommended!!
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Coordonnées de contact
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Royaume-Uni
- info@drpawpaw.com
- www.drpawpaw.com
4,9
Excellent
256 avis
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Amazing customer service
I had a faulty lip balm and they replaced it straight away. They replied very fast aswell
28 février 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Love the original balm
Love the original balm! Customer service particularly Jessica was so helpful with my query and went above and beyond!
12 février 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Good customer service
I purchased a blue lip cream for my daughter for Christmas. The first time she used it the end popped and made quite a mess.
I emailed and was asked a few questions, asked for pictures and a new one sent to me quite quickly. I was happy that I was able to communicate with someone directly.
When it arrived, the box was rather large so I was excited that I may have received a little extra bonus, but sadly not. Just the replacement rattling around in a big box.
2 février 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Fabulous
Absolutely love this company. Great products and great customer service.
I had to get in contact about something and it was resolved within days. Would highly recommend this company.
30 janvier 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Customer Service Team
Customerservice is great and easy to talk to. My order was not delivered to me and I was concerned I'd lose my money and order too.
Thankfully the customer service team was so very helpful.
30 janvier 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Spray product issue
I emailed the company as I had a problem with a spray attachment on a hair product. They replied swiftly to my email, gave me advice on the product and arranged for a replacement spray attachment to be sent. Excellent service
25 janvier 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Nighttime lip mask
I had a tube of the fabuous Nighttime lip mask, which on squeezing burst at the wrong end of the tube. I contacted their customer service and the next day they got back to me and arranged for a replacement product to be sent. Jessica in the customer service team was friendly and solved the problem in super quick time.
17 janvier 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Contacted Sarah regarding a damaged…
Contacted Sarah regarding a damaged product and had a replacement a few days later
16 janvier 2024
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
Incredible
I've been gifted Dr Pawpaw from Christmas which was purchased at TK MAXX its absolutely amazing !
I have curly and wavy hair which is prone to frizz
I also have sensitive skin and can have a reaction to Sodium Lauryl Sulphate.
So I've always used vegan products.
Now the items I've used
Dr Pawpaw it does it all shampoo, conditioner and spray is very friendly to my skin and hair.
I don't know what you've done but wow!
I would like to see Dr PawPaw more available in shops.
27 décembre 2023
Avis spontané
Réponse de Dr.PAWPAW
Thank you for your review and your continued custom :) DrPawPaw
ABSOLUTELY AMAZING SERVICE
What can I say about the customer service at DrPawPaw - ABSOLUTELY AMAZING that's what. My problem was dealt with on the same day, with a replacement being promised asap by Sarah. Being a few days before Christmas, I expected to wait until the New Year but it arrived the very next day! I couldn't believe it. Thank you Sarah for your prompt attention. I will definitely be buying from you again.
21 décembre 2023
Avis spontané
Outstanding customer service.
Great products and great customer service. I had a problem and it was rectified immediately, very fast response.
21 décembre 2023
Avis spontané
fast delivery great prouduct
28 septembre 2023
Vegan products which are effective and…
Vegan products which are effective and lovely to use
25 novembre 2023
Excellent Customer Service
Emailed Customer Service, I had a reply the same day and alternative pumps were dispatched to me straight away. Very good Customer Service by Sarah.
2 novembre 2023
Avis spontané
Excellent customer service
I recently contacted the company because I accidentally subscribed to a product and couldn't work out how to cancel it, not only did they deal with it quickly and efficiently they also gave me a discount for my next purchase. I love the products I've tried so far and will definitely be using the discount to try some more.
2 octobre 2023
Over priced
25 septembre 2023
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