I cannot explain to you how excellent the customer service is! Not only do I love the products, but when the product arrived damaged, it was replaced within a day of emailing! I couldn't recommend e... Voir plus
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I have recently purchased a trio pack of shimmering coloured lip colours. All three colours are really wearable and leave lips feeling soft. They also contain peppermint oil which makes them feel real... Voir plus
L'entreprise a répondu
The lip balms are exceptional and the service from Dr Paw Paw is prompt and efficient. Highly recommended!!
I bought a tube of pure paw paw blackcurrant flavour lip balm and I need to tell you I have had a very painful mouth .this stuff is fabulous my skin is already starting to heal . I had bought so many... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Dr.PAWPAW create multi-tasking beauty products for the whole family to use. With sustainability at its heart, all products are vegan, created with sustainable and natural ingredients and housed in eco-conscious packaging. Dr.PAWPAW is proud to donate a % of sales to multiple charities. When you shop with us you are doing good for the planet, doing good for charity and doing good for the future - now that’s something you can really feel good about!
Coordonnées de contact
Devonshire House, 29-31 Elmfield Road, Bromley, BR1 1LT, London, Royaume-Uni
- info@drpawpaw.com
- www.drpawpaw.com
4,9
Excellent
256 avis
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Amazing customer service,impressed at…
Amazing customer service,impressed at such a quick response and my issue was instantly resolved.Only just started using the products but so far I am very impressed.If only all companies could offer such great service.
29 septembre 2023
Avis spontané
Not a very good product
I purchased the Dr PAWPAW 7 IN 1 hair treatment spray. It's more of a cream so needs shaking really well to get it to come out of the nozzle. Despite doing this before every use the nozzle just clogs up and I could get nothing out after a couple of sprays. I also found it left my hair quite lank. Very disappointing considering it's an expensive product.
18 juillet 2023
Avis spontané
I was given a lip balm by a friend for…
I was given a lip balm by a friend for my birthday and I put some on as it did so it also started coming out of the bottom as wasn’t properly sealed. The one application of product was lovely. The customer service was amazing, I emailed and with in the hour, Sarah emailed back asking for more information. I got back to her and she is sending me out a replacement. Great customer service.
6 septembre 2023
Avis spontané
Amazing!!!
28 août 2023
Pleasant to wear
I have been using it for years. The tint is the right amount to wear alone or add on top of a matt lipstick. It feels light, comfortable, not sticky, and no need to constantly replenish.
24 août 2023
Confused
I tried to order and it said 20% off and free delivery but I went to pay and the hair product final price went from £13:50 to £16:20 - it didn't explain why or give me the option to put in the 20% code.
24 août 2023
Avis spontané
Réponse de Dr.PAWPAW
Hi Lettie,
Many thanks for taking the time to leave a review, but I'm sorry you didn't have a positive experience when you placed your order. Would you be able to contact us at info@drpawpaw.com with your order number if possible, and we can have a look into it. If you didn't place your order, please still contact us and we will see how we can fix this for you.
Best wishes
Cass
Customer Service Team
I love the eye cream
I love the eye cream. It's a beautiful product feels sumptuous on the skin.
Can't fault the price point either.
16 août 2023
I just wanted to say what wonderful…
I just wanted to say what wonderful service I received from Sarah at Dr PawPaw. A pump on the product I bought wasn’t working properly, so emailed for them for advice. They replied very promptly and in the end arranged to send me out a new pump. Great service, very fast, efficient and so friendly. I love the products and the service.
22 août 2023
Avis spontané
Still not received purchase
Still not received purchase, custer service is on point and currently working with Sarah. However 2nd order still not arrived.
31 juillet 2023
Customer service 10/10
Customer service 10/10
One of my products nozzles stopped working so I sent an email, they sent me a bigger version and less than 12 hours after sending them my address I had a new bottle in my hands
2 août 2023
Avis spontané
Great new products
Great shampoo, face wash oil based removes makeup and mascara really well and eye cream is super hydrating
23 juillet 2023
Sarah was able to answer my enquiry…
Sarah was able to answer my enquiry regarding an outstanding order quickly and efficiently. That is valuable. She was professional with her response and it was welcoming to feel I could return to her for further information.
20 juillet 2023
Avis spontané
Lovely product and quick delivery
12 juin 2023
First class service today from Sarah
First class service today from Sarah. I had recently bought a hair product off an airline when returning from my holiday . When I got home the pump spray didn’t work so I e.mailed Dr PawPaw for advice and Sarah very kindly apologised and offered to send a replacement when the next stock arrives. Couldn’t ask for more and very efficient, thank you.
8 juin 2023
Avis spontané
I have never had a product from Dr Paw…
I have never had a product from Dr Paw Paw I didn't love. I've recommended it to every single one of my friends and family.
18 mai 2023
Efficient delivery of lovely product
30 avril 2023
Great product
Notice a definite difference when I wake up in the morning and this has been on over night
11 mai 2023
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