Fantastic service! Booking the appointment and making the payment was very easy. The engineer arrived on time and made sure everything was working properly before leaving. This is the second time I've... Voir plus
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I have called an engineer twice now and both times the service has been fantastic. After spending £100s on 2 other companies who failed to fix my boiler, I called ECBC as they are the experts... Voir plus
BEWARE AND SEE THEIR RESPONSE. Will only communicate via WhatsApp, ive been waiting for a call since 4th August, keep sending messages and they have now stopped responding. The filter is not worki... Voir plus
L'entreprise a répondu
Jaz was an absolute Legend. He was super friendly and helpful, got my boiler fixed quick and gave me extra tips for managing heating in the house! Great service
À propos de l'entreprise
Écrit par l'entreprise
Based in Windsor, Berkshire, Electric Combi Boilers Company supplies electric combi and electric system boilers across the UK. See live systems at our showroom & training centre, book installer sessions, or speak to our UK-based Technical & Service Team. Prefer to shop online? Order 24/7 with nationwide delivery or buy direct from our Head Office. Our ranges: ELEKTRA SMART and GUIVAL SMALL are European-built for British properties and supported with extended warranties (ELEKTRA up to 10 years, GUIVAL up to 5 years, subject to registration and biennial service by ECBC or an authorised engineer). We also provide configuration support by phone or video to help installers and end users get set up smoothly. See real customer stories, install photos and how-to content on Instagram, Facebook and LinkedIn. Many reviewers highlight clear advice, straightforward installs and responsive aftercare, exactly what you want from an electric boiler specialist. Call 0208 998 2024 for guidance, or drop into our Windsor showroom & training centre.
Coordonnées de contact
Abcot Uk Ltd / Green Acres, SL4 4QF, Oakley Green Road, Royaume-Uni
- 02089982024
- contact@electriccombiboilers.uk
- www.electriccombiboilerscompany.com
4,4
Excellent
287 avis
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Great company good service does exist great people restored my…
Great company great people restored my faith in the service industry. Turned up with all the right parts right attitude friendly and helpful and fixed it first time. Highly recommend them
6 janvier 2023
Avis spontané
Réponse de Electric Combi Boilers Company
Hello Bryan,
Thank you for your kind words. We do our best to constantly find ways to improve our services and to provide the best Customer Support possible and reviews like yours give us the push to keep getting better.
Happy New Year!
Letizia
ECBC Support Team
Our electric boiler had several…
Our electric boiler had several problems and it was serviced just 2 weeks ago,but the engineer who came didn't rectify any faults.Then a kind hearted man Jaz from electric combi boilers came out and resolved the issue within an hour.Jaz had the knowledge and the experience of the boiler.We were really impressed with his work.I would recommend Jaz in the future.
15 décembre 2022
Avis spontané
Réponse de Electric Combi Boilers Company
Thank you for taking the time to review Audrey! I'll make sure Jaz gets the message. Best regards and Happy Holidays!
Fia
Electric Combi Boilers Company
Smart boilers, terrible
Missing ordered parts.
Boiler leaking internally, with a label saying it might leak. Had to take the case to be able to tight parts.
Grundfoss pump stucked and boiler not working. Waiting for a technician call for more thann 2hours. I had to call them back again, and while he was eating some snacks and rushing to finish the call, he told me that the pump stucked is a very common problem, get a screw driver and a hammer and make it work (actually it worked, but can't believe that can happen in a £2500 boiler). Then the boiler was working only for hot water, not getting demand. He couldn't tell me what was the problem, he had to speak with someone and asked me to call him back, WHAT A POOR CUSTOMER SERVICE!!! I managed to fix the boiler myself and I'm waiting for a call to show some interest. LAST TIME I HAVE USED THIS COMPANY.
AFTER YOUR REPLY
This was my order
AQ.305 Central heating filter 1 £41.88
SMART.BPC 12kW Electric Combi Boiler With inbuilt Cylinder & Smart Control (Compact size) suitable for bath / shower 1 £2,280.00
AQ.322 DuoProtect Filter 22mm fitting 1 £83.99
Just to prove you wrong. About the rest of your reply, agree with everything.
8 décembre 2022
Réponse de Electric Combi Boilers Company
Mr Barahonda,
After reading your review we have conducted a thorough review of the Support you received from our company on 8/12/2022, and I will be answering your claims below:
“Boiler leaking internally, with a label saying it might leak. Had to take the case to be able to tight parts.”
Our BPC/BPL boilers come with a warning label inside explaining that due to transit conditions sometimes the pressure relief valve might lose the tightness on the washer fitting leading to a leak. if that’s the case it advises replacing the fitted washer with the spare one included in the package. The spare part is included to remedy this situation if it happens.as we want the installation to go as smoothly as possible.
“Grundfoss pump stucked and boiler not working”. “he told me that the pump stucked is a very common problem” “but can't believe that can happen in a £2500 boiler”.
Circulating pumps such as the Grundfos installed in our ELEKTRA range of boilers can get stuck and this is a very common occurrence Grundfos itself has a service video showing how to fix this issue (you can find it here for your perusal: https://product-selection.grundfos.com/us/products/up-oem-north-america/upm3-oem/upm3-auto-59C93603?tab=documentation&pumpsystemid=1717393424). After a period of not being used, like when first installed, some pumps may not run when turned on for the first time. A quick Google search can show you a large number of pages and videos with troubleshooting for this issue. The pump has not been manufactured by our company, they are manufactured by Grundfos, an internationally renowned manufacturer of pumps widely used in the heating industry.
“the boiler was working only for hot water, not getting demand. He couldn't tell me what was the problem, he had to speak with someone and asked me to call him back”.
This was due to an installation issue and our engineer helped with the troubleshooting (stat usage, etc). When one of our engineers is not 100% sure of the cause of an issue they consult with another to clarify and to better assist our customers. and we encourage them to do so. You surely appreciate that having the right advice is worth waiting a bit longer.
“Waiting for a technician call for more thann 2hours. I had to call them back again, and while he was eating some snacks and rushing to finish the call.”
This is high season for technical advice on heating systems and boilers (Winter) and our Team is dealing with an increased volume of calls for advice, support, and boiler service bookings. This lead to an increased waiting time for support but we aim to answer queries as soon as possible and depending on the right team member's availability. Sometimes we will ask a client to call us back but we also offer callbacks, WhatsApp, and online support, all normal practices in the Customer Service industry.
We answered your queries, remotely helped you with the installation, corrected the wrong order placed (you ordered two central heating filters for the same boiler), and refunded the wrong part speedily. I’m sorry our efforts to provide support weren’t as fast as you expected but we received, processed, and resolved your queries on the same day. Complaining an engineer was snacking during a video call that was made during his lunch break and that he rushed seems to me a bit of a stretch when you were given the advice needed to fix the installation you were doing. More so the engineer and the Support Team member present at the video call confirmed your manners weren’t precisely polite or agreeable. We weren’t aware you were expecting a follow-up call either as per the advice provided the issue was fixed.
We urge you to reconsider your review in name of what truly happened. We pride ourselves on the Service and Support we provide to our customers and the installers community.
If you would like to discuss this matter further, I’ll be glad to set aside time for you.
With regards.
Jessi Nagi
Admin & Accounts Manager
Boiler Repair
Had various issues with my boiler, had 1 other local man try and repair it, which totally failed! I then contacted Elektra who sent out their engineer. Jaz intenfied the problem and within minutes and got straight to work. The problem was solved within 45 mins! Jaz showed first class service and will definitely be contacting and asking for him in the future.
5 décembre 2022
Avis spontané
Réponse de Electric Combi Boilers Company
Thank you for your kind words Jaspal!
I recently purchased the electra…
I recently purchased the electra compact 12 kW BP combi boiler to replace an old gas boiler. I’m thrilled with the boiler so far. It heats all the radiators in my flat really quickly and I have hot water on demand. I can have hot showers no problem. There is a button to press on the boiler so it’s on shower mode but actually when I’ve forgotten to press it I’ve not run out of hot water when showering. The purchase team were really helpful explaining which boiler would best meet my needs. Unfortunately the installer didn’t follow the instructions fully and left the pressure too high but the virtual technical support were able to talk me through what to do whist using WhatsApp for picture messaging. The boiler is really quiet and also looks really smart. It has anti limescale technology fitted so the hot water in my flat is now really soft which is a plus!
20 novembre 2022
Réponse de Electric Combi Boilers Company
Thank you for your kind words Lydia! It was a pleasure talking to you.
Really disappointed
Really disappointed.
My electric boiler was installed and fine for about 18 months and then the pressure relief pipe was dripping constantly.
Spoke to the company and they were great at first, paid the fee of £180 the end of September. The man came to ‘fix’ it, said it’s suppose to drip. I explained it hasn’t done it for 18 months and now I have a massive damp patch on my wall outside. He agreed it shouldn’t drip as much as that. Paid for a part to be replaced.
My neighbour (a plumber) then told me it’s not suppose to drip at all. I then reached back out to the company and they told me an engineer would be back in contact. I heard nothing back. I then reached out to another boiler engineer who told me if it’s dripping it means something is wrong with the boiler, it should definitely not drip.
I then email the company for the second time for someone to come and have a look. Still nothing. 2 months later, over £200 for them to come out and do nothing. Extremely disappointed when the service started so well.
27 septembre 2022
Avis spontané
Réponse de Electric Combi Boilers Company
Good afternoon Jess,
First of all, my apologies for the delay in answering you and taking action on this situation.
I have just now become aware of the issue, I have checked with the Support Staff and went through the emails exchanged and noticed that, as you said, you have received no further contact since October 7th. Somehow your emails went unnoticed by the team, an occurrence we will investigate as well.
According to our files, the engineer that visited your property on September 26th changed the 6-bar pressure relief valve that was dripping. He noticed that the water pressure coming from the mains was high. The job was charged as per our normal Callout charge because your boiler was no longer under manufacturer's warranty.
The mains cold water pressure can fluctuate during peak and off-peak times. This fluctuation can affect the boiler hot water cylinder pressure relief valve.
The pressure relief valve (blue tap) main job is to let excess pressure from the boiler out to prevent the boiler from overheating, malfunctioning or breaking. This pressure relief valve will drip when it detects the build-up of pressure to protect the boiler. When the pressure inside the boiler remains between 1-2 bars, this valve will not drip.
What your plumber said is partially correct, meaning that the pressure relief valve won't leak if the pressure inside your cylinder is between normal parameters but he forgot to mention that it is the valve's job to let the pressure out if it is too high, I hope this clarifies the why it was leaking.
As our engineer advised before, we kindly reiterate that there's no fault with the boiler.
If you are still having issues with the water dripping from the pressure relief valve in the boiler, we will recommend you to have installed a pressure-reducing valve and set it to a 2 bar maximum and a 2 Litre potable expansion vessel.
Example links to the pressure-reducing valve and 2Litre potable expansion vessel are as follows:
https://www.euroboilerparts.co.uk/prc140-altecnic-pressure-reducing-valve-with-gauge-22mm--15mm-1209-p.asp
https://www.euroboilerparts.co.uk/ev300-varem-2-litre-white-potable-water-expansion-vessel-197-p.asp
You will need to instruct a plumber to get the above work completed. If the above work is completed we are sure that the water leak will stop. If this still is a problem after the recommended repairs, then we will be sending an engineer again to further inspect the issue.
Please make sure to read the following as well: https://www.advancedwater.co.uk/blog/unvented-hot-water-cylinders-fault-finding-guide-engineers
Please rest assured that the problem with your boiler is now on my radar and I will be keeping taps with it.
You can always contact us also via our new WhatsApp Support Text Line at 07888677250, Monday to Friday, 9am to 4:50pm.
Kind regards,
Dhillon - Manager
Electric Combi Boilers Co.
Great price compared to other boilers…
Great price compared to other boilers for what it does
15 novembre 2022
Communication was great regarding…
Communication was great regarding delivery. Very helpful
7 novembre 2022
Great delivery service
Great delivery service. Boiler is great, heats very quick, powerful and does the job. App however is a little slow, it does work but requires patience and could with the ability to alter the boilers calendar timing rather than having to do it on the boiler screen.
10 novembre 2022
Fantastic
We had a fault on our boiler due to a power surge/voltage change (ongoing issue with ukpn) upon arriving the engineer Jaz was very professional and fixed our boiler quickly and efficiently on the first visit. He explained what he was doing and why it had happened. We are very happy with the service provided and even happier to have heating and hot water! :)
7 novembre 2022
Avis spontané
What the engineers say..
Have purchased and fitted many combi boiler units and had no issues and a good response from technical help with any issues.
Delivered on time, will continue to recommend and purchase.
31 octobre 2022
Excellent! Got great help today from Jaz who came…
Got great help today from Jaz who came to service the boiler. Polite, professional, efficient and really helpful. I’d had trouble with the app and Jaz made sure I knew what to do and that everything was working properly before he left. Thanks so much!
20 octobre 2022
Avis spontané
Réponse de Electric Combi Boilers Company
Thank you for your kind review Josie! We'll make sure Jaz get your comments. If you have questions about the boiler, we will be happy to help. Letizia
Jaz the engineer was brilliant
Jaz the engineer was brilliant. He came on time and resolved the issue fast and professional. Thank you kindly, Elena
7 octobre 2022
Avis spontané
The customer service is first class
The customer service is first class! Letizia is the most helpful advisor I have spoken to in years, she is an asset to the company. She advised on what boiler would be most suited to my house and every question that I asked was answered within seconds whether spoken to directly or WhatsApp messages using pictures of what attachments were needed for the boiler. She would communicate with the engineers and give me advice promptly. The boiler was delivered on time. I am just waiting on my electrician to finalise the installation. Overall I am delighted with this company especially with Letizia, outstanding customer service!
2 septembre 2022
Avis spontané
Réponse de Electric Combi Boilers Company
Dear Julie,
It was my pleasure. We, as a team, do our best every day to provide the best support and care for our customers and receiving such a review its uplifting and a great way to start a week. Thank you!
Letizia
Team #ECBC
Solid workmanship
Jaz is a great asset to the company and has shown fantastic workmanship when he helped me fix my boiler.
15 août 2022
Avis spontané
Communication and delivery
Ordered boiler and after a mistake on my part was quickly sorted out navy thanks
14 août 2022
Réponse de Electric Combi Boilers Company
Thank you for taking the time to write your review Steve! We are happy to know everything got corrected soon.
The ECBC Team
Good customer service
17 juillet 2022
Great company to deal with in my…
Great company to deal with in my experience second to none.
13 juillet 2022
We have installed a few of the Elektra…
We have installed a few of the Elektra Combi Boilers in a development we have in Gerrards Cross. So far everything has been going well, we only had one issue with one of the boiler that was displaying an error which was promptly solved over the phone. We can definitely recommend them and if you run short term rentals, these boilers are ideal because you can control them remotely and make sure the guest don't leave the heating on when they leave.
7 juillet 2022
Avis spontané
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