Great product and customer service. My parcel was “lost” by Evri but Electromarket quickly arranged for a replacement to be sent, via In-Post, which I received the next day. I found customer service... Voir plus
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I wanted to order a decent karaoke set up but had no knowledge/experience/clue! The Electro Market website seemed comprehensive and reasonably priced. Mike in their sales team was extremely helpful an... Voir plus
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The knowledge of the sales team is amazing and I listen to their advice and have purchased numerous items based on this and I’ve never been let down. The delivery service is equally excellent.
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I bought a speaker system but overestimated the power requirement for the occasion. I spoke with customer services who were very helpful and guided me through the return process. I duly arranged and p... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to ElectroMarket, a leading affordable Sound & Light retailer based in the United Kingdom. Founded back in 2004, we are proud to offer the largest selection of quality sound and light equipment for our customers across the UK. From active speakers to DJ amplifiers, electronic drum kits and disco lights, you'll truly find a collection of products you wouldn't anywhere else. At ElectroMarket, we pride ourselves on the highest quality customer service and everything we do rotates around that. All of our customers should love shopping with us and never have to worry about any purchase they make. We are also one of the only brands in the industry to offer a 2-year warranty and up to 60-day returns on all online purchases.
Coordonnées de contact
Central 8, Caspian Close, SS17 9FN, Stanford-le-Hope, Royaume-Uni
- 0203 326 0900
- info@electromarket.co.uk
- www.electromarket.co.uk
4,7
Excellent
2 k avis
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Item was exactly as described
Item was exactly as described. Delivery was amazingly quick.
Very happy with the service and the record player works perfectly.
19 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Lee,
Pleased to hear about the service you have had and how quick the delivery was for you.
Kind Regards
Dean
Excellent product top quality fast…
Excellent product top quality fast efficient service 👌 will definitely buy again just about to order another record case there brilliant 👏
23 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Mark,
Really pleased to hear about the service you have had and how happy you are with the product.
Kind Regards
Dean
Wrong item, no exchange organised, then no other resolution offer but pay again or miss sons birthday
Unfortunately, I was sent the completely wrong item. An amp was ordered, and a classical guitar was received.
When an email from them stated .
'The earliest we can do this is the 22nd May'. for an exchange, and my reply was ' yes that's no problem, would you be able to find out what sort of time it would be? ' When they replied, stating they couldn't confirm the time, not asking for confirmation if I wanted to continue, not stating they wouldn't arrange it on the date spoken about unless I confirmed? Poor communication on that front. I assumed as I already confirmed the date was not a problem, that the exchange was arranged.
We waited until 1530 to call and chase, as we know most of our local delivery men, and were told the exchange was never arranged because they didn't confirm that it was done and stated 'We did not have any confirmation that you wanted to do the exchange'. Even though I already had confirmed the date was fine i was just curious if times were given.
No resolution was given apart from me having to pay for another Amp and next-day delivery. Or wait until after my son's birthday for it to be swapped as their couriers do not do exchanges on weekends.
Was told that no goodwill gesture of resending out the correct item could be done until the wrong item was returned first.
Returned the item myself to an Evri drop-off point. Assured a refund will happen once the item is back with them, however, this doesn't help. I have today and the weekend to resolve a main part of my son's present on Monday, and I have to pay again regardless for their errors!. Safe to say I won't be using them again, and certainly if an item is needed for a present.
22 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Alex,
I am sorry to hear about the experience you have had.
Of course, sending you the wrong item was a mistake, and we apologise for that happening.
With regards to the exchange, we did not confirm that the exchange was set up and we were waiting on more information from you. Having read through the emails, i can see that there was a bit of a communication misap.
The fact that it was a bank holiday weekend unfortunately made an exchange on the Monday impossible, so the option to buy a new amp was so that it would have arrived in time for you. We would then of course arrange to get the parcel back from you and process a refund as soon as it was returned.
Again, apologies for the experience and thank you for your feedback so we can make sure the service improves moving forward.
Kind Regards
The speakers what I ordered was a…
The speakers what I ordered was a little smaller than what was showed but I have lots of stairs and he brought them up with no problem
18 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Arnold,
Thank you for your review.
Kind Regards
Great customer service had a little…
Great customer service had a little manufacturer problem with a piece of equipment I purchase through electromarket and their customer service was second to none Russell dealt my query with speed and professionalism - highly recommended 5 stars without a doubt
20 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi David,
Very pleased to hear about the great service you have from Russ.
Thank you for your review and feedback.
Kind Regards
Good service but it arrived a day late
15 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Good afternoon,
Thank you for your review of the service you have received.
Apologies, there was a slight delay with the order.
Kind Regards
Vonyx system I don't recommend to anyone.
customer service has been excellent, and I truly appreciate the support and communication from the team. However, based on my personal experience, I would not recommend the Vonyx system to others due to the product performance and guarantee issues I have faced.
In comparison, even Partybox speakers perform much better in terms of sound clarity, quality, and reliability. Unfortunately, the programmes and events I conducted using this system did not meet expectations, and the overall performance has been very disappointing with public feedback on sounds output through Vonyx.
1 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hello, we're sorry to hear the equipment has not worked out as you had expected, I can see we have had a long list of communications with yourself attempting to guide you on using the products purchased.
As it appears we've mentioned in our email exchanges, it may be that the items you purchased are not suited to your requirements, which after this length of time of you owning them is limiting how we can support you further.
If you experience any faults with the equipment, please reach out to our customer service team.
Kind regards,
Team Elctromarket.
Great service and the products are great
Great service and the products are great
6 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Kusa,
Pleased to hear about the experience you have had and how great you have found our products.
Thank you for your review.
Kind Regards
Had a new Karaoke system delivered…
Had a new Karaoke system delivered within a day of ordering . Took it away for my moms80th party and the receiver for the mikes in the bass box fell apart so we couldn’t use it . Still waiting for my replacement part a week later .. hence a crap star rating .
25 avril 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi,
I am very sorry to hear about the experience you have had and that you are now still waiting for the replacement.
If you have not already done so, please contact us directly so we can resolve this for you.
Kind Regards
been dealing with this business from…
been dealing with this business from 2019 and they never fail. Great choice to buy equipment. Cheers guys.
1 mai 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Richie,
Pleased to hear about the experience you have always had with us.
Thank you for your review and continued custom.
Kind Regards
Good sevice from Electromart.
Received radio tuner in good time, well packed and in new condition. Thanks for the good service.
14 avril 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Kenneth,
Pleased to hear about the good service you have had.
Thank you for your review.
Kind Regards
Before I wanted to purchase a music…
Before I wanted to purchase a music system, I called customer service, and they were extremely helpful. I made my order—I purchased the RP310 System, Vinyl Deck, and Amp. Delivery was made the next day. Fantastic service. The system is very nice, straightforward to set up. Overall, I'm very happy, and I would recommend Electromarket to go to if you want a good music system.
Basil
10 avril 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Basil,
Really pleased to hear about the fantastic service you have had and how happy you are with your new set up.
Kind Regards
First class Hassle free ordering at…
First class Hassle free ordering at amazing prices second time order
20 avril 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Andrew,
Really please to hear about the first class experience you have had with us.
Thank you for your review.
Kind Regards
Réponse de ElectroMarket.co.uk
Good afternoon,
Really pleased to hear about the good prices and excellent service you have had from us.
Kind Regards
Vonyx 10" speakers
well made product, delivered on time, tough packaging, and looking forward to plugging these speakers in
22 avril 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Jon,
Thank you for your 5* Review.
Kind Regards
The sales team were very helpful and…
The sales team were very helpful and knowledgeable
17 avril 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Tomas,
Pleased to hear how helpful and knowledgeable the sales team were for you.
Thank you for your review.
Kind Regards
Great buying experience
I bought a full p.a system package from here. Excellent product & fast delivery. Reasonably priced gear too.
12 janvier 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Jamie,
Very pleased ot hear about the experience you have had and how happy you are with your purchase.
Kind Regards
Powered mixer
Very easy to use your web site and payment system and the prices are good too and I have used the mixer already and the sound is fantastic
1 avril 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Hi Colin,
Thank you for your 5* review about the prices and quality of the product.
Kind Regards
Very very bad!
Very very bad!! AVOID AT ALL COSTS! I had an upcoming party on Saturday so I ordered the speakers on Monday because IT STATES on their website NEXT DAY DELIVERY. Well that wasn’t the case. False advertisement and lies. Now I know it can be the couriers fault also and it’s out of their control. So I called customer service and the guy told me he would cancel that order and re order new speakers so they hopefully get there on time. And instead of next day GUARANTEED DELIVERY AS THEY STATE he only used the simple delivery method so I never got them. False advertising on website. Wouldn’t use again AVOID
24 mars 2026
Avis spontané
Réponse de ElectroMarket.co.uk
Good Morning,
I am sorry to hear about the experience you have had and that we were unable to get the order to you on time.
All of our orders are for a next day delivery, but this can never be guaranteed, due to stock or courier issues that might occur.
I am sorry that this seems to have happened twice for you and your order.
We do also advise of potential delays that could occur on the website.
Thank you for your feedback so we can make sure improvements are made moving forward.
Kind Regards
Réponse de ElectroMarket.co.uk
Hi Mark,
Thank you for 5* review about the great price and quick delivery.
Kind Regards
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