Beautiful set of replica WW1 medals purchased for my 95 year old Uncle so he can wear his father’s medals on Remembrance Sunday as the originals were sadly stolen. He was thrilled to receive them. Tha... Voir plus
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Arrived today and these are great pins, very highly recommend & very good quality and service, 5 🥇🥇 🥇 🥇 🥇 Empire Medals
Good quality, nice looking frame, if a little over priced. I do think a simple instruction sheet plus perhaps sticky pads, if this is the preferred method of mounting, should be included. This mig... Voir plus
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The product is excellent. The issue is the expected delivery time offered. I've purchased several items and after 6/7 weeks I make contact to receive the same comment. 'We are experiencing large... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The Empire Medals brand pays homage to our great military heroes past and present to whom we salute and remain ever proud to serve. The replica medal collections are manufactured in Birmingham’s famous Jewellery Quarter using methods and skills dating back to the very first medals ever to be struck in the United Kingdom. In addition to this we also retail engraving gifts, embroidered clothing plus much more.
Coordonnées de contact
B10 Leasows Court, Queensway, TF1 7AF, Telford, Royaume-Uni
- 01952 327571
- info@empiremedals.com
- www.empiremedals.com
4,4
Excellent
1 k avis
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Fantastic service
Fantastic service. I had three medals cleaned, re-ribboned and mounted in a black box frame. Couldn't be happier with the result. Highly recommended.
19 août 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Medals cleaned and remounted
Medals cleaned and remounted, great job would definitely recommend using them .
19 août 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Helpful customer services and easy ordering process
I had a query before I ordered and my email was answered quickly and the response was very helpful.
The ordering process was easy and straightforward. My order was acknowledged and completed in a timely fashion. I was delighted with the framed and mounted medals.
19 août 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Ordered some miniature medals for an…
Ordered some miniature medals for an event. The company helped navigate what I needed. When the the time was getting tight, Eve stepped in and made sure they came on time.
19 août 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
An excellent and professional service
An excellent and professional service. Just what one would expect.
18 juillet 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Réponse de Empire Medals Ltd
We’re very sorry to hear about your experience and the impression this has left.
This is not the level of service we aim to provide, and we recognise we have fallen short on this occasion. We are reviewing both our turnaround times and communication to improve going forward.
Thank you for your feedback.
Good workmanship let down by poor…
Good workmanship let down by poor communication. It takes a long time to fulfill order and in that time there appeared to be no efforts to keep customers informed.
23 juillet 2025
Réponse de Empire Medals Ltd
Thank you for your feedback—we’re really pleased to hear you were happy with the workmanship.
We’re very sorry that this was let down by poor communication and delays in fulfilling your order. We understand how frustrating it is not to receive updates during that time, and this is not the standard we aim to provide.
We are reviewing our processes to ensure better communication and more timely updates going forward.
Thank you again for your feedback—it’s greatly appreciated.
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Good quality and decent lead time
Good quality and decent lead time.
Will used again, thank you
22 juillet 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
The ordering system does not show out out of stock items
The system accepted an order for 2 lapel badges.
A week later the order status had not changed so I emailed for an update.
I was told that the badges were out of stock and would be dispatched when available.
I was offered an expedited service if they were needed for a specific date and this was met BUT
There should have been an out of stock indication, perhaps with expected availability date, so that I could go to an alternative supplier if I needed to.
21 juillet 2025
Réponse de Empire Medals Ltd
Thank you for your feedback.
We’re sorry for the inconvenience caused by the item being out of stock and for the lack of clear information at the point of ordering. We completely understand how this could be frustrating, particularly when it affects your ability to make an informed decision.
We appreciate your comments regarding stock visibility and expected availability, and this is something we will take on board to improve our website and ordering experience.
We’re pleased we were able to meet your required date once made aware, and thank you again for your feedback—it’s very helpful.
Did not send the complete order
Did not send the complete order. After a week of emails and phone calls I finally got a response.
Weirdly, the response was from the head of marketing! “ This is yet to arrive with us. As soon as it does we will get this shipped out to you.”
Mmmmm. If you don’t have the stock, tell me! I will go somewhere else but instead, let’s just take people’s money and not tell them. I could be waiting weeks, in fact it already has and still no delivery. I’ll be using other companies from now on.
21 juillet 2025
Réponse de Empire Medals Ltd
Thank you for your feedback, and we’re very sorry for your experience.
We understand your frustration with receiving an incomplete order and the difficulty in getting a response. This is not the level of service we aim to provide.
We also appreciate your comments regarding stock availability and communication. You’re absolutely right—if an item is not in stock, this should be made clear at the point of ordering so you can make an informed decision.
Your feedback has been taken seriously, and we are reviewing both our stock visibility and communication processes to ensure this does not happen again.
We’re sorry to hear that this experience has led you to look elsewhere, but we do appreciate you taking the time to share your feedback.
Great service
Great service, great communication and the product is as described. Delivery to Australia went smoothly, thank you.
18 juillet 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Tip Top Professional Service
Sent my medals away to be Engraved, Cleaned, Stay-Bright coated and Court Mounted.
Had them back today, neatly and securley packaged and i am over the moon with them.
Contacted them for advice prior to sending and during the service and all the staff were polite and willing to help.
Would highly recommend to my military friends
30 juillet 2025
Avis spontané
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Good quality product
A good quality product, the medals and photograph were beautifully mounted and framed. I received the item back within three weeks of ordering. It had been carefully packaged and was well protected arriving in perfect condition.
15 juillet 2025
Avis spontané
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Big Thank You
My dad is 96 years old and was proud to have served in Berlin during the airlift. He often talks about it but has never had a service medal for his time there. 'Empire' provided the medal with the Berlin Airlift' bar. It's great quality and my dad can't wait to wear it on Remembrance Sunday. Fantastic value for money . BIG Thank you !
20 juin 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
Not very well ..I waited ages for a…
Not very well ..I waited ages for a simple replica.. won’t ever use again ..
20 juin 2025
Réponse de Empire Medals Ltd
We’re very sorry to hear about your experience and the delay you encountered.
We understand how frustrating it must have been to wait so long for a simple item, and this is not the level of service we aim to provide.
We are reviewing our processes to improve turnaround times going forward.
Thank you for your feedback.
Great service from start to finish
Great service from start to finish. Helpful with questions and delivery instructions. Great result. Very happy.
17 juin 2025
Réponse de Empire Medals Ltd
Hello. Thank you for taking the time to leave us a review. We are glad that you’re happy with the service provided! We hope to see you again soon!
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