Booking process was really quick and easy. Received a message within 5 minutes of booking from Luke, the assessor. He introduced himself and arranged to attend 2 days later. He called me half an hour... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The gentleman thar attended my property arrived at time agreed, was very polite, thorough and easy to talk with. The price was also excellent for the assessment and time taken and in line for propert... Voir plus
L'entreprise a répondu
It would have been 5 stars, as the evaluator arrived on time and did his job prudently, but the accounting office decided to double charge me, and not saying anything until I found out from my credit... Voir plus
L'entreprise a répondu
People were fine but the fact that your company was acting under different names was extremely confusing and undermined the confidence in your system. You need a single clear graphic identity.
L'entreprise a répondu
À propos de l'entreprise
À propos de energyperformancecertificates.co.uk
Écrit par l'entreprise
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Coordonnées de contact
182a High Street, BR3 1EW, Beckenham, Royaume-Uni
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4,4
Excellent
28 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Overcharging
I did due diligence on this company, but EPC just used a small discount on their charge for an EICR, in order to charge three times the normal rate to replace a fuse-board. Then EPC defended their fee as reasonable, when they were just using a local electrician. Avoid!
PS Your contractor's check took less than an hour; then you charge me £243.70 for two hours' Further Investigation! The second EICR gave me none of this trouble or charge. In other words your EICR was inadequate, yet used to charge even more. I expect a refund of the charge for the EICR.
30 juillet 2026
Réponse de energyperformancecertificates.co.uk
Good morning,
Thank you for taking the time to share your feedback, and we're sorry to hear that your experience left you feeling disappointed — that's never the outcome we want for our customers.
Having looked into your case, I can confirm that your EICR was carried out and completed as expected. The survey did identify some remedial works that are required, which is why the report has come back as unsatisfactory. This is a standard part of the process — where issues are found, we always include a quote for the necessary works alongside the report so customers have everything they need in one place.
We completely understand that cost is an important factor, and we want to be transparent: you are absolutely entitled to seek alternative quotes from other contractors if you'd prefer to compare prices. Our only aim is to make sure your property is safe and compliant, and we're happy to support you through that process however we can.
If you'd like to discuss the findings or the quote in more detail, please don't hesitate to get in touch — we're always happy to help.
Joe Brennan
Head of Compliance and Certification
Did what it says on the tin v good
21 août 2026
Réponse de energyperformancecertificates.co.uk
Thanks Robin! We like to make things as straightforward as possible. Glad you had a good experience.
Great staff…
The professional attending was fantastic but it is a bit too pricey for what it is
17 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us a review. All feedback is most welcome!
Joe Brennan
Head of Compliance and Certification
Réponse de energyperformancecertificates.co.uk
Thank you for your fantastic 5-star review! ⭐ We’re so pleased to hear that you found our service easy to use, prompt and well informed. Providing a smooth and efficient experience is exactly what we aim for, so it’s wonderful to know we delivered.
We really appreciate you taking the time to share your feedback and recommend our service.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you for your fantastic 5-star review! ⭐ We’re really pleased to hear that you experienced no problems with our service. We truly appreciate you choosing us and taking the time to share your feedback.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a lovely review ⭐
We’re really pleased to hear that you were happy with the service and our quick turnaround. We always aim to make the process as smooth, efficient and hassle-free as possible, so it’s fantastic to know we were able to get everything completed for you quickly.
Thank you again for your kind words and for choosing us — we really appreciate your feedback and your 5-star rating!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Courteous and professional inspection
Courteous and professional inspection, great communication
20 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your 5-star review!
We’re delighted to hear that you found the inspection courteous and professional, and that our communication was great throughout. We really appreciate you taking the time to share your experience!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Efficient service booked online
Efficient service booked online. Good communication and completion. Would recommend.
10 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a lovely review ⭐️
We’re delighted to hear that you found the booking process efficient and straightforward, and that you were happy with the communication and completion of the service. We always aim to make the process as easy and hassle-free as possible, so it’s great to know we achieved that for you.
Thank you again for your kind feedback and recommendation — it really means a lot to the team!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Dissatisfied
I am challenging the certificate because my roof insulation was rated as poor in spite of the entire roof being fully insulated to the required standards at the time (2014).
I asked the inspector if he wanted to know about the insulation, but on hearing that I didn't have a certificate, he wasn't interested.
He obviously didn't take the time to open the door to access the eave space which would have clearly shown the profile of both the vertical and sloping wall insulation boards.
Since when does a piece of paper replace what the naked eye can see?
12 août 2026
Réponse de energyperformancecertificates.co.uk
We are so sorry to read your review and, most importantly, to hear how disappointed you have been with your experience. We completely understand why you would be frustrated, particularly when you have explained that the roof is fully insulated and that you feel the inspection did not properly take this into consideration.
I will look into the concerns you have raised, review what happened during the inspection and make sure your email is properly investigated. We genuinely want to understand what has happened here and, where something has gone wrong, put it right.
I’m really sorry that we have left you feeling this way. This is certainly not the level of service or care we want any of our customers to receive, and we truly appreciate you bringing this to our attention. I will be in touch with you directly regarding this as soon as I have had the opportunity to investigate it properly.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a great review ⭐️
We’re really pleased to hear that you found our service fast and easy to use, and that you were happy with the communication throughout. We know how important it is to keep the process simple and straightforward, so it’s fantastic to know this was your experience.
We really appreciate you choosing us and taking the time to share your feedback with us!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us a great review ⭐️
We’re really pleased to hear that you had such a positive experience with us. It’s always lovely to receive feedback like this, and we truly appreciate you taking the time to share your kind words.
Thank you again for choosing us and for your support — it means a lot to the whole team!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
The inspector was polite
The inspector was polite, respectful of property and very efficient.
12 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a lovely review ⭐️
We’re delighted to hear that you were so pleased with the service provided by our inspector. It’s great to know that they were polite, respectful of your property and worked efficiently throughout the inspection. We always want our customers to feel comfortable and confident that their property is being treated with care and professionalism.
We’ll be sure to pass your kind feedback on to the inspector — we’re sure they’ll really appreciate it!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Avoid at all cost
Avoid at all cost! It’s basically a middle man, who don’t answer the phone, or emails, try to fleece you for “late cancellation” charge (always send an email to prove you tried to contact them!!) and have contracts with companies delivering questionable quality. I ordered a landlord pack with EPC , gas certificate and EICR thinking it’s one appointment and a one stop shop. Would have been cheaper and faster had I contacted individual companies myself. Chasing tradespeople, appointments and reports. Just awful all around. Avoid, avoid, avoid.
23 juillet 2026
Réponse de energyperformancecertificates.co.uk
Hi Monika,
Thank you for your review, and we apologise that your experience was not a positive one.
Whilst we make our best efforts to coordinate appointments for the various services in our landlord package, as they are carried out by different engineers, this is not always possible.
This should have been made clear to you when you ordered, and I apologise if this was not the case. I will ensure that our communications are reviewed to avoid this confusion in the future.
I have sent you an email so we can discuss the issues you have raised further.
Best Regards
Joe Brennan
Head of Compliance and Certification
Efficient company let down by assessor they employed
The admin people making arrangements were fine but the assessor used was not very pleasant. He grumbled about the fact my husband asked him for ID, commented that we should have kept an oil boiler. We replaced it with an expensive electric boiler that was top of the range for economy 18 months ago as oil is being phased out. He missed the immersion heater at first and put in the report that we should insulate it when we had already insulated it with a recommended 80 mm padded cover approx 12 months ago. He also said the energy bills would cost more than twice as much as they do and suggested underfloor insulation when we have solid floors! Perhaps the company should take a little more care to vet those they employ. Unfortunately our assessment was not a pleasant experience.
18 août 2026
Réponse de energyperformancecertificates.co.uk
Hi Corrine
Thank you for leaving a review.
Whilst we understand from your review that your service was not to the level we would expect, we appreciate all feedback as it gives us the opportunity to fix things we don't get quite right.
I have sent you an email so we can discuss your experience further and correct any errors to ensure your report is accurate.
Many Thanks,
Joe Brennan
Head of Compliance and Certification.
Réponse de energyperformancecertificates.co.uk
Hi Jane,
Thank you for taking the time to leave us a review.
I have sent you an email regarding your EPC, as we would welcome the opportunity to discuss your report and, of course, correct any inaccuracies.
We apologise for any inconvenience and look forward to putting things right for you.
Thank you,
Joe Brennan,
Head of Compliance and Certification
Efficient and professional
Very polite, knew what they were doing and report was received quickly. Extremely efficient.
18 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for taking the time to leave us such a lovely 5-star review! ⭐
We’re delighted to hear that you found the service polite, professional and efficient, and that the person carrying out the inspection was knowledgeable and knew exactly what they were doing. It’s also great to hear that you received your report so quickly, as we know how important it is to have everything completed promptly and without unnecessary delays.
We really appreciate your kind feedback and will be sure to share it with the team. Reviews like this are always lovely to receive and mean a lot to us!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you so much for your lovely 5-star review! We’re absolutely delighted to hear that this was your third time using our services and that you’ve continued to find us prompt and reliable. It really means a lot to us to have your continued trust and support, and we’re so pleased that we’ve been able to provide the level of service you’ve come to expect from us.
We genuinely appreciate you taking the time to share your experience and hope to have the pleasure of assisting you again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Réponse de energyperformancecertificates.co.uk
Thank you so much for your fantastic 5-star review! We’re really pleased to hear that you received excellent service and found our team to be both professional and polite. Providing a friendly, efficient and professional experience is something we always strive for, so it’s lovely to know this was reflected in your experience.
We really appreciate you taking the time to leave such kind feedback and hope we have the opportunity to assist you again in the future!
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
I disliked them changing dates twice
I disliked them changing dates twice. In the end they did a good job.
17 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your feedback. We’re pleased to hear that, despite the difficulties with the appointment, the service was completed successfully and you were happy with the work in the end.
We are genuinely sorry that your appointment date had to be changed twice. We completely understand how frustrating and inconvenient this would have been, particularly when you had already made arrangements around the original booking. This certainly isn’t the level of service or reliability we aim to provide.
As you have also contacted us directly by email, I have responded to you there so that we can look into the circumstances surrounding the changes and address this with the relevant team.
Thank you again for your patience and for giving us the opportunity to put things right.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
Quick service, thorough, professional
The first thing that stood out for me was the cost of the service. Then from the easy online booking to be contact and visited by the engineer was excellent and very quick. The engineer was professional and polite and provided us with all the info needed. I would highly recommend their service and have also passed on to friends and family as well as my broker.
17 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear how impressed you were with the whole experience, from the value of the service and easy online booking through to the quick communication and engineer visit.
It’s fantastic to hear that our engineer was professional, polite and provided you with all the information you needed. Even more so, we’re incredibly grateful that you’ve recommended us to your friends, family and broker — that really does mean a lot to the whole team!
Thank you again for taking the time to share such lovely feedback and for putting your trust in us. We’d be delighted to assist you again in the future.
If there is anything else we can do, please email info@propcert.co.uk.
Hayley
Customer Service Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.