Booking process was really quick and easy. Received a message within 5 minutes of booking from Luke, the assessor. He introduced himself and arranged to attend 2 days later. He called me half an hour... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The gentleman thar attended my property arrived at time agreed, was very polite, thorough and easy to talk with. The price was also excellent for the assessment and time taken and in line for propert... Voir plus
L'entreprise a répondu
It would have been 5 stars, as the evaluator arrived on time and did his job prudently, but the accounting office decided to double charge me, and not saying anything until I found out from my credit... Voir plus
L'entreprise a répondu
People were fine but the fact that your company was acting under different names was extremely confusing and undermined the confidence in your system. You need a single clear graphic identity.
L'entreprise a répondu
À propos de l'entreprise
À propos de energyperformancecertificates.co.uk
Écrit par l'entreprise
energyperformancecertificates.co.uk is an Eco Approach and PropCert company, specialising in a range of property certificates and services including;
-
> Solar
> Air Source Heat Pumps
> EPCs
> EICRs
> Gas Safety Certificates
> New Build Services + more
Coordonnées de contact
182a High Street, BR3 1EW, Beckenham, Royaume-Uni
- 0203 397 8220
- support@energyperformancecertificates.co.uk
- www.energyperformancecertificates.co.uk
4,4
Excellent
28 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
Assessor took his time and due…
Assessor took his time and due diligence to research the history behind my property and assess accordingly. Quite happy. Thanks Steven.
24 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
EPC Survey went well
From start to finish all went smoothly.
Booked EPC on line and paid
Surveyer rang next day as they said they would
Turned up to appointment ahead of time
Did survey and uploaded there and then
Very efficient
17 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
They made the appointment promptly they…
They made the appointment promptly they came they did the job then they sent the report
16 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
Energy Performance Certificates
Excellent service very helpful and explained all in detail.
13 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
Gentleman arive on time
Gentleman arive on time, start the service takes literally 15 minits, he haven't check the Gas/Electricity cobord, he just assuming we don't have smart meter and updated the certificate, he could discuss to me or check the cobord and do more better service thanks.
24 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review. It's much appreciated.
I'm sorry to hear that your experience wasn't as good as we would have hoped.
Regarding the missing smart meter, I will ask that the assessor gets in touch with you to correct the error.
Best regards,
Joe Brennan
Head of Compliance and Certification
Quick and efficient process
Booking an EPC appointment was very easy, and the return communication after my initial enquiry was swift, timely and polite.
Appointment was within a few days of initial enquiry, and assessor arrived within the allotted timescale, was efficient and polite.
Certificate was available within 48 hours of visit, as we were advised it would be.
Very happy with price which was less than what our estate agent had quoted if we went via them.
16 août 2026
Réponse de energyperformancecertificates.co.uk
Thank you for taking the time to leave us your review. It is much appreciated
Joe Brennan
Head of compliance and certification
Very poor
Very poor, it took over 5 days to contact us to say we need to pay an additional £40
26 août 2026
Avis spontané
Réponse de energyperformancecertificates.co.uk
Hi Shailan,
Thank you for taking the time to leave us a review.
We can see that this order was placed on Thursday last week, and we were only made aware on Monday of the size of the property. We should, however, have contacted you as soon as we were made aware on Monday, so we apologise for the delay. We will review this internally to establish the reason.
We again apologise that your experience was not to the standard we expect.
Best regards,
Joe Brennan
Head of Compliance and Certification
I had cavity wall insulation done and…
I had cavity wall insulation done and was guranteed EPC rating C but going through these guy they put me on a D.
23 août 2026
Réponse de energyperformancecertificates.co.uk
Hi Abdullah, Thank you for your review.
We are sorry to hear your rating was not as expected following your EPC.
I will get the team to reach out to you to discuss your certificate and see if we can put this right for you.
Best Regards,
Joe Brennan
Head of Compliance and Certification
Réponse de energyperformancecertificates.co.uk
Thank you so much for your positive feedback!
We really appreciate it.
Joe Brennan
Head of Compliance and Certification
Prompt and efficient service
Prompt and efficient service. Friendly representative who did his job quickly and in a non invasive manner.
21 août 2026
Réponse de energyperformancecertificates.co.uk
HI Russ, thank you for your positive review!
Please let us know if you need any further services; we'd be happy to help!
Joe Brennan
Head of compliance and certification
Réponse de energyperformancecertificates.co.uk
Thanks for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
Very efficient in scheduling visit to…
Very efficient in scheduling visit to meet our requirements with the whole process completed rapidly
14 août 2026
Réponse de energyperformancecertificates.co.uk
Thanks for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
Service
The customer service knowledge and explanation of the various packages available to me
14 août 2026
Réponse de energyperformancecertificates.co.uk
Thanks for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
5 stars for good intentions, 2 for outcome
5 stars for good intentions, 2 for for outcome. The whole experience was like trying to peddle a square wheeled bicycle up a steep hill.
I'd elucidate here but there isn't enough space. Not wholly EPCs fault but a combination of various factors, sometimes you just need one person at the end of the phone to say, "leave it with me, I'll sort it!"
12 août 2026
Réponse de energyperformancecertificates.co.uk
Hello.
Thank you for taking the time to leave a review, and we are sorry to hear that your experience was not as positive as we would like.
I have sent you an email to discuss your experience further so that we can improve where we are not getting things quite right.
Thanks, Simon,
Joe Brennan
Head of Compliance and Certification
Réponse de energyperformancecertificates.co.uk
Thanks for taking the time to leave your review!
Joe Brennan
Head of Compliance and Certification
Réponse de energyperformancecertificates.co.uk
Hi Ronald, thanks for taking the time to leave us a review. We are glad you had a good experience.
If you require any other services, let us know!
Thanks,
Joe Brennan
Head of Compliance and Certification
Réponse de energyperformancecertificates.co.uk
Hi Tony, thanks for taking the time to leave us a review.
Your feedback is most welcome!
Thanks,
Joe Brennan
Head of Compliance and Certification
Fast and efficient
14 août 2026
Réponse de energyperformancecertificates.co.uk
Thanks Giles!
Joe Brennan
Head of Compliance and Certification
Overcharging
I did due diligence on this company, but EPC just used a small discount on their charge for an EICR, in order to charge three times the normal rate to replace a fuse-board. Then EPC defended their fee as reasonable, when they were just using a local electrician. Avoid!
PS Your contractor's check took less than an hour; then you charge me £243.70 for two hours' Further Investigation! The second EICR gave me none of this trouble or charge. In other words your EICR was inadequate, yet used to charge even more. I expect a refund of the charge for the EICR.
30 juillet 2026
Réponse de energyperformancecertificates.co.uk
Good morning,
Thank you for taking the time to share your feedback, and we're sorry to hear that your experience left you feeling disappointed — that's never the outcome we want for our customers.
Having looked into your case, I can confirm that your EICR was carried out and completed as expected. The survey did identify some remedial works that are required, which is why the report has come back as unsatisfactory. This is a standard part of the process — where issues are found, we always include a quote for the necessary works alongside the report so customers have everything they need in one place.
We completely understand that cost is an important factor, and we want to be transparent: you are absolutely entitled to seek alternative quotes from other contractors if you'd prefer to compare prices. Our only aim is to make sure your property is safe and compliant, and we're happy to support you through that process however we can.
If you'd like to discuss the findings or the quote in more detail, please don't hesitate to get in touch — we're always happy to help.
Joe Brennan
Head of Compliance and Certification
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.