Epsom Skin Clinics Avis 

160
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a great experience at Epsom Skin Clinics. Charley was incredibly welcoming, professional, and knowledgeable from start to finish. She took the time to explain everything clearly, answered all my... Voir plus

Noté 5 sur 5 étoiles

I started my facial aesthetics journey once I had met Dr Kapoor. She made me feel comfortable and she fully understood what I wanted. She has given me confidence I never knew I could have. She has sub... Voir plus

Noté 5 sur 5 étoiles

I had a hydrafacial with Daniel and she is absolutely a perfectionist Does not rush your facial and makes sure it’s a proper job ! The ladies at reception are truly lovely and welcoming and so... Voir plus

Noté 5 sur 5 étoiles

My daughter has been seeing Roxi for laser hair removal. The results have been amazing. I’m so impressed with everything about Epsom Skin Clinic from the warm welcome at reception to the excellent ser... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Clinique dermatologique

Écrit par l'entreprise

The doctor led team of aesthetic professionals at the Epsom & Surbiton Skin Clinics provide state of the art treatments that rejuvenate and enhance your looks. Let our experienced professionals guide you to achieve a younger, fresher, healthier you! We have the expertise and latest technology to achieve optimum results while always maintaining the highest levels of safety. All of our injectables and laser treatments are performed by our in-house team of experienced practitioners, who will spend the time to devise your very own personal treatment plan for your ever changing needs.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

160 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(160)

24 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great clinic!

I have been using Epsom skin clinics for over a year for a laser tattoo removal, and have taken my mum for a facial. Everything is so nice and friendly. Rose on reception is always happy to help and is very knowledgable and the services on offer. Would definitely recommend!

20 juin 2022
Avis spontané
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Réponse de Epsom Skin Clinics

Hi Luci, many thanks for your kind words, we look forward to welcoming you back in clinic very soon :)

Noté 5 sur 5 étoiles

I love this clinic

I love this clinic and would not go anywhere else. The people are friendly, take a lot of care and make sure you are comfortable. I have had treatments for derma stamp, walts, facials. Im 59 soon, but the clinic has made me look and feel 40.

18 juin 2022
Avis spontané
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Réponse de Epsom Skin Clinics

Hi Karen, thank you so much for your feedback, we are over the moon that we have been able to help you achieve your skin goals, we look forward to seeing you back in clinic soon :)

Noté 5 sur 5 étoiles

A great clinic with friendly staff

A great clinic with friendly staff. Nothing is too much trouble and the clinic is clean and tidy!

17 juin 2022
Avis spontané
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Réponse de Epsom Skin Clinics

Hi Jordan, thank you for the feedback and kind words, we look forward to seeing you again soon

Noté 5 sur 5 étoiles

I have been going to Epsom Skin Clinic…

I have been going to Epsom Skin Clinic for a number of years, appointments run on time, the clinic is extremely clean and the staff are very pleasant and always helpful with any questions you may have.
I have my filler with Alice regularly and she is a lovely person, keeps me informed during the procedure and the outcome always make me happy.

16 juin 2022
Avis spontané
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Réponse de Epsom Skin Clinics

Thanks Helen for your kind words! The team look forward to welcoming you back in clinic very soon :)

Noté 1 sur 5 étoiles

Absolutely shocking service today

Absolutely shocking service today.
I have been a regular customer for more than 4 years and travel 45 minutes each way.
Today I was kept waiting for 15 minutes (without an apology and without a previous client leaving the consultation room) only then to be told midway through my consultation that "there was bad news for todays appointment" I had erroneously been booked in for a different treatment and the Dr having looked at her diary for the rest of the evening did not have time to complete my treatment and so my visit was a complete waste of time. Perhaps if she hadn't kept me waiting almost 20 minutes she would have been able to provide the service I had booked in for.
Such total disregard for a longstanding client - I will not be returning.

15 juin 2022
Avis spontané
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Réponse de Epsom Skin Clinics

Hi there, many thanks for taking the time to review our service. We apologise that in this instance our service level dropped below the standards our patients have come to expect.

I believe you have already spoken to my Assistant Manager who has explained that on this occasion a genuine booking error on our part played a big role in not being able to treat you last night.

We are sorry that the service level dropped and we hope you look to visit us at some point in the future. The offer made to you today is valid and will be valid should you decided to return to the clinic and see us again.

Once again we are very sorry the service level in this instance dropped well below the standards our patients have become accustomed too.

Kind Regards
Tom Clancy
Clinic Manager

Noté 5 sur 5 étoiles

Would highly recommend Epsom Skin Clinic.

Very impressed with Epsom Skin Clinics. Could not fault any aspect of my experience. Found the place very professional, welcoming and would highly recommend. Also really pleased with the results.

14 juin 2022
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Réponse de Epsom Skin Clinics

Thanks Olivia for your kind words, we look forward to welcoming you back in clinic soon :)

Noté 3 sur 5 étoiles

Reception staff is very unfriendly

Reception staff is very unfriendly. They are not flexible and are not helpful.

1 juin 2022
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Réponse de Epsom Skin Clinics

Hi there Nilakshi Soni, My name is Tom Clancy and I am the clinic manager of Epsom Skin Clinics. I am sorry that you feel the service level has dropped to an unacceptable point. I would like to understand more clearly your reasons so wondered if you could email directly so that I could look into your concerns personally. My email is tom@epsomskinclinics.com. I look forward to hearing from you.

Noté 5 sur 5 étoiles

I absolutely love coming to the clinic…

I absolutely love coming to the clinic - the whole team are super friendly and knowledgeable. On my last visit, Chloe recommended some treatments for my skin that have worked wonders, my skin looks the best it has in a long time, I'm delighted!

15 mars 2022
Avis spontané
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Réponse de Epsom Skin Clinics

Fantastic feedback - Very kind words, thank you!

Noté 5 sur 5 étoiles

Thank you Epsom Skin Clinics

From the moment of my first telephone enquiry through to my initial consultation and first treatment, I have been impressed by the professionalism, excellent customer care and kindness shown by the staff at the Clinic. I was a little nervous prior to my initial consultation and first appointment for laser hair removal, but I need not have worried. The therapist immediately put me at my ease and explained clearly what the treatment would involve and what I needed to do between treatments to ensure the best results.

1 mars 2022
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Réponse de Epsom Skin Clinics

Many thanks for your Great feedback Linda!

Noté 5 sur 5 étoiles

Excellent service

Excellent service, my brows look great!

21 février 2022
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Réponse de Epsom Skin Clinics

Many thanks for your Great feedback!

Noté 1 sur 5 étoiles

Rushed appointment with no follow up call

I had a online video appointment last year & spoke with the surgeon. I wasn’t very impressed with the appointment, it felt rushed. Then I was told the receptionist would contact me with dates and this never happened or a follow up call.

19 février 2022
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Réponse de Epsom Skin Clinics

Hi there, many thanks for taking the time to review our service. We apologise that in this instance our service level dropped below the standards our patients have come to expect.

Your appointment was just as we were starting back from Covid Lockdown One, we were still learning as a clinic not only to manage through what was a very difficult time but also learning how to offer virtual appointments.

We are sorry that the service level dropped and we hope you look to visit us at some point in the future.

Noté 5 sur 5 étoiles

Great service

I’ve had various treatments here and would highly recommend. Everyone was super friendly, knowledgable and helpful.

17 février 2022
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Réponse de Epsom Skin Clinics

Thankyou for your Great feedback!

Noté 4 sur 5 étoiles

Good

Good, I went two years ago for a treatment, I was happy with the results and I’ll be back next week to repeat it

17 février 2022
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Réponse de Epsom Skin Clinics

Fantastic to hear your feedback, look forward to welcoming you back.

Noté 5 sur 5 étoiles

Very friendly and helpful

Very friendly and helpful. I would, and have, recommended them to others

17 février 2022
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Réponse de Epsom Skin Clinics

Thank you for your kind words

Noté 5 sur 5 étoiles

Excellent care

Excellent treatment, care and follow up

17 février 2022
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Réponse de Epsom Skin Clinics

Great feedback - Thank you!

Noté 5 sur 5 étoiles

Staff friendly and helpful

Staff friendly and helpful, treatments effective, skin products great.

16 février 2022
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Réponse de Epsom Skin Clinics

Great feedback - Thank you!

Noté 5 sur 5 étoiles

Very professional and helpful

Very professional and helpful. I wouldn't go anywhere else for treatments.

16 février 2022
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Réponse de Epsom Skin Clinics

Great feedback from you Clare - Thank you!

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