Epson UK Avis 

Worst printer I have ever used, worked well for the first week now can’t even print have had to do a nozzle clean which takes about 10 mins for it just to fail again. Paper gets jammed to easily. Overall a terrible product

Bought an Epson printer with a cashback incentive. It’s a con! I followed all instructions uploaded proof of purchase etc but now they say it’s not sufficient. My goodness it’s an online receipt from Argos but they won’t accept it. As I said if you’re lured by cash back incentive then don’t waste your time.

God we're to begin with this scum ,
Had subscription previously but started to transitioning, I changed name and bank and driving licence , email address etc . They sent signal to printer to stop my ink cartridge from printing ! They refuse to accept it am transgender , they refuse to give me new subscription on my new name and it will not let me do it through there online site , it says printer already exists. Customer service is dreadful non existent and cobstant in que being told your next that lasts for hours . Unfriendly outdated poor company . Axe through printer and huge up yours Epson .

The wi-fi on my rather expensive Epson printer stopped working. I accept that technology can fail, that's not the real issue here. The warranty I have and indeed the entire customer service and repair operation appears to be nothing more than a mirage. It's truly impossible to make contact with a human at Epson customer service UK. The online chat bot EVA is useless and I think it's been designed to block requests for help so that users give up. But the biggest scandal is that they instruct you contact repair centres that don't exist. I managed to extract the contact details for Epson printer repair centre, but my two nearest ones appear to have been wound up as businesses in 2018 and 2021 respectively. That' beyond sloppy on the part of Epson. that sits somewhere between negligent and fraudulent. Advertising services that can't be fulfilled. I'm taking this legal. I encourage anyone else who's a victim to do so.

I bought a printer years ago used it very little, bought new inks off ebay they don't work turns out they're not from Epson that's why they don't work, should of said when selling the printer.....they look exactly the same but don't work... inks ink after two days of running around I've got this trust pilot to write on thank god
I bought a printer no knowledge I can only buy inks from Epson... I would of bought else where
Imagine buying a car and your only allowed to use esso and not asda for fuel il never buy these again..let down..
Il find a printer that can use any inks just like the cars with petrol sad Thomas

Bought a Epson printer from Curry’s
Send Epson website all they asked for to get my as offered e50 cash back.
Think they are trying to put every obstacle in place for me to get tired and give up.
Eg looking for extra information ect.
Buyer beware.

Initially I would have given a much lower rating but since I contacted Epson asking for assistance, I could not have asked for a better response. The Customer Care team have been brilliant and made sure that a member of the technical team contacted me by telephone.
The icing on the cake is that my printer is again working. Thank you to all of the Epson Team a "job well done"

Really disappointed with your support and service. You confused/lied to me and I feel scammed. I have paid; I have not received any service yet, only confusing and poor clarifications, and my subscription will end soon...

Hopefully I will receive the ink you said you sent soon, and I'll be able to print something before ending my subscription.

very hard to contact, I have very small problem with my printer, but I gave up to get any support now, I will not again buy Epson Printer, I going to buy a new other brand cheep printer now til I find the best post Purchace customer support.

EPSON ecotank ET-4800 - worst printer imaginable, hard to estimate number of pages and envelopes damaged. Please avoid at all costs.

There are no Instructions included on connecting printer to laptop.

My new epson printer black ink needed replacing. So when I tried to replace 1 black cartridge it didn't work. So I replaced all 4 ink cartridges and it worked. I don't think it will work if you replace cartridges that aren't the same. You must make sure all 4 ink cartridges are the same design and not the design the of the cartridges when you purchased the printer. I hope that makes sense.

Never again . Printer will not accept Epson cartridge and it’s just out of warranty . They want £130.00 to repair it . No logic as printer worth £50. Please do not buy Epson .

The text and images are mixed and cannot be printed. It seems that only specific paper can be selected.

XP 900 printer: This is such an awful printer, apart from terrible print quality with blurred print and inconsistent colour you have to enter everything on a digital keypad (passwords take forever) instead of a touch display which should be standard on a machine like this. I would say that the fact that it takes A3 paper is the only good point, but as the print is so awful I can't use that facility. Going in the bin.

An awful company with bad products. Making users need their awful app so they control everything. Printers used to be easy to install, but these lot make installation only possible with their awful application. Epsom exemplifies everything that is wrong with the tech sector. A printer sitting at home that I am unable to install due to a technical error that only exists due to their unnecessary overreaching technology.

Avaricious and dishonest are the best two polite words I can think of at this moment to describe what is left of this once good company. They'll sell you a rpoduct promising all sorts of options and then you find the software does not support those options. This is dishonest. They sell you a cartridge which of course you assume is full of ink but in fact it is not, it's only 30% filled with ink, this is dishonest. The printer then tells you to replace inks when there is still ink left in the cartridge so that you have to spend more of your money with them. This is downright dishonest and avaricious. Greedy, misrepresentation seems to be the core of this business. I am still awaiting a response from their 'customer services' what a joke that is, they should not be allowed to call it that, they offer no customer service at all. This company deserve to go out of business and fast. Take my advice, don't touch their products with a bargepole.

If only potential customers could read the hundreds of horrendous reviews below. I genuinely cannot believe Epson are still trading. Bought a printer from John Lewis at the full retail price and the delightful sales assistant suggested I sign up to an Epson ink subscription as it “would save me money”. Eighteen months and lots of money later I have only received 1 black cartridge! Despite many attempts for the most basic of support I have received extraordinary dumb
response from the sales team, with comments such as: “thank you for choosing Epson. We hope you are enjoying our products”. Well the time has come to cut my losses. I’m binning the printer and have already cancelled my fruitless Epson subscription. I understand there is a class action against this company for this dishonest and misleading practice and I’m going to find out how I sign up. Don’t make my mistake - read the product reviews before buying from this wretched company. Mike S

Recently spoke to a Lovely young lady called Jean.She is a Customer service Specialist for Epson.
I had been having prolonged issues with Epson not paying the cashback they had promised.
It has taken seven months to resolve.
And it has only been resolved because Jean got involved for me.
She has been Fantastic.
A credit to the company and example of how to treat a customer with care and empathy.
I would imagine she is rare commodity in the Epson company.
The sooner she is promoted to CEO the better.
Thankyou Jean.

After complaining SmartScan s/w is faulty they spend 2 wks asking questions, like "what version are you using?". That's after being told it was downloaded from the Epson website. If they don't know what version they're pushing, there's no hope! Never providing any answers. They ask so many questions clearly designed to frustrate customers into dropping the issue. It's Epson I'm dropping!
Edit: Now they want even more info!!! Check the numerous emails!! I'm wasting no more time with such an absolute shambles!