Epson UK Avis 

Their ReadyPrint contract is a complete scam. I've had to buy extra ink as they failed to send me replacement cartridges. I spoke to them and they blamed the delivery company and said they'd send some more. Again, they didn't arrive!

WF 2930 printer, brand new ,I engaged an IT pro to install and set it up. He strongly advised to subscribe to the ink service which I did. Next day the thing stopped printing. Pro comes back and gets it going.
Two days on, an email from Epson 'your printer needs to be connected to the internet action required now' Printer stops working. ,internet is perfect ,test shows connection 'excellent'.
Two days on another email ,same as before, 'we cannot access your printer etc' followed by a delivery of ink (to the wrong address.) Neighbour brought it round.
Setup ink running out, Epson managed to send ink for a printer to which they cannot connect ! No manual for this thing only a pictogram on the tiny screen with NO information on how to get the ink cart into position to replace the ink. Over 250 page manual on the net with no indication of the button presses required to install the ink. Epson support is a cruel joke, wading through layers of carefully designed obstruction takes you back to the same 'contact us' useless dead end. 'Call us' does nothing. In all a stressful and expensive waste of money and time.
PS While trying to change the ink using the advised '? button' the tiny screen flashed up a message 'you are not registered for ready ink'. Yes Epson, you took my money instantly and gave me an accessible account , sent ink, but my printer is unregistered and useless now . How clever.

As a nice little stab in the back I found the warranty had been registered six weeks before I bought this thing. Probably a re-issued return from a fellow victim.

PS 2 A close friend well versed in the black arts of the net, worked out the secret button code interspersed with flashes from the screen. A sequence of 16 presses shifted the magic cart to the secret ink replacement location reserved for those sworn to the brotherhood. Trembling hands inserted the ink, gram for gram worth more than Gold. More secret presses on the magic buttons and the device sprang into action ,spat out some test stuff. Joy all round.
Then stopped printing.

I replaced my old Epson printer in mid-May with a more up-to-date model (XP-4200). The new printer from J Lewis worked fine initially until Epson issued a “Software Update” on 29 June which I installed, however that seemed to have completely upset the printer so it failed on almost all the issues listed under ’Troubleshooting’. I then wasted about one week exchanging emails with Epson “Customer Support team” who just kept ‘apologising’ and requesting irrelevant information and tests which I found particularly challenging and frustrating. I explained that I am 85 years of age, caring 24/7 for my incapacitated wife but still there was no commitment from Epson to provide any meaningful help.

Finally, having been requested to undertake more ‘tests’ a message appeared on the printer saying “Replace Black Ink Cartridge” - I had installed a new set of Epson cartridges a few days earlier (@£29.99) and most of my printing was to satisfy Epson’s demands for tests!!!! When I reported this, I was asked to provide “a photo of the ink”! Having already sent them a photo of the Epson cartridges installed in the printer a few days earlier it was obvious that Epson were just ‘fobbing me off’ and had no care whatsoever for customers of their products. I then contacted John Lewis who immediately understood my difficulties and arranged for return of the printer and a full refund!

Very disappointed with the speed ink is consumed and it is impossible to contact Epson asking for any help and guidance, they simply do not respond. Would happily give the printer away but feel guilty passing the problem on to someone else. So off to the recycling centre it goes!

Printer was OK until I changed the ink cartridges official ones too
Contacted customer services numerous times, each time explaining the issue over and over again, got told an engineer would come out and guess what never happened
I will NEVER buy a epson product again, total waste of money and diabolical customer service

I ordered a ink refill for my epson printer on 01-07-25 which was confirmed as sent to UPS on 02-07-25 UPS cannot trace package. Epson state that this is not their problem as they have sent item to UPS which is not legally correct!
Do not use this service. Thought i was doing the right thing in buying from registered supplier but customer service useless.

Well done Trust Pilot I had contact from Epson within 24hrs of posting the review and a satisfactory outcome all down to you. Thank you

Bought one of their Durabrite ink printers as I needed water-resistant ink prints.
Had some problems with the online registration and extended warranty, which were sorted out by Sara at epson.co.uk.
Quick, polite and efficient responses, warranty difficulties sorted out immediately.
And BTW, the durabrite ink printer is excellent.
I would buy from Epson again.

I haven't even used the printer yet and I'm considering returning it just because of how obtuse customer service are.

I ordered from the official epson UK ebay outlet, they auto send the WEEE and "withdrawl" form. I check these and discover that although the file name says EN/English they are infact in German with German adresses.

No big deal I think, I'll just pop them a message and let them know, mistakes happen!

They respond asking me to email them. I do so.
They ask me to go on the website and tell chat. I do so.
Chat tells me to go back to epson ebay. I got back to epson ebay who copy and paste the message to tell me to go to chat again... chat say they'll escalate it. Then I get an email asking for screenshots. I provide them. Then they tell me after looking at the screenshots and reviewing I "mistakenly" requested a cancelation. I definitely did not do this I didn't even use ebay on the day they sent the original email. I try chat again because it clear nobody is reading my messages they then tell me they haven't responded yet and I'll get an email when they do... so why did someone email me saying I requested to cancel? They have no idea.

I know customer service can sometimes have limited options but literally I'm just trying to alert them to a technical error and get my sales info in English, should have been a 5 minute "oops, thank you for letting us know, we'll look into that!" conversation and instead I'm questioning if I want it at all because if I need to claim on warranty and it's like this it'll be a nightmare

Absolute scam artists.

I have an Epson 2630 Workforce printer that has been fantastic for almost a decade! 10 years of working well. The only genuine ink cartridges I used were the ones from it new. From then I used compatible cartridges. The printer never missed a beat. Then the problem started when I set my old printer up on a new pc. It asked for a firmware update. And hey, for security reasons we're always asked to make sure we're on the latest firmware so I click accept. WORST MISTAKE EVER! PRINTER NOW DOES NOT PRINT. Just moments before the firmware update, it was printing fine. And with no changes other than the firmware, the ink cartridges became not compatible. The very same ones already working and installed. I was left with no option than to buy a new printer. The new Epson printer worked fine, then I deliberately bought compatible cartridges before any firmware update. Again they worked. As soon as the firmware was updated, again they didn't work. I called Epson support, their standard response is " we don't recommend non genuine cartridges as it shortans life of the printer and voids warranty". I reminded them 10 years on my old printer, they agreed this was good performance untill I droped the key detail it was using compatible cartridges in all that time untill the firmware update.

You can't backdate the firmware, leaving you to buy cartridges at around £100.
At no point the terms and conditions said Only compatible with genuine ink! It said Epson recommends the use of genuine ink. But they used the firmware to block use of anything other than Epson Cartridges.

I raised a complaint, it was ignored. Simply google Epson and firmware update prevents compatible ink and you will see the court cases against Epson.

Don't trust these con artists.

My ( 2 year old) XP 4155 eats ink at an alarming rate and costs a fortune to run - even though I only print about 25 documents a year. It is supposed to print using black only, but this isn't the case, turns out you have to have all the colours to print regardless. It just feels like a money making exercise for Epson. When appropriate, I tell everyone to avoid Epson. I see many other reviewers feel the same ...

Worst way to treat your customer.
Bought a epson wf2960 last October. Turns out itnis not able to connect to the WiFi keeping the laptop even near to WiFi router and I was paying subscription every month to print.

It got replaced and then the serial number issue on the ready print service didn't allow me to print . It was resolved and turns out I was handed over a defective printer which has the same issue and amazing thing is this printer is still under warranty but epson customer service just not being helpful.

Just messages without any relevance to install this, install that, uninstall this uninstall that .

Just a nightmare product we bought and even an horrible service.

Please don't buy epson products , trust as this is coming from a customer who had bee using cannon for 5 years and epson duped me with a offer to buy one of theirs and now 0.

Absolutely HORRENDOUS experience!

The printer updated automatically and the update crashed the printer (totally rendering it useless).

I went to the website to re-download the latest software (including: drivers, firmware and installation software). However the downloads kept freezing and not installing.

I contacted the [absolutely useless] call centre (and web chat) 'customer service' staff who just kept telling me to do the same basic trouble shooting procedures that I had done multiple times!

I eventually noticed that my windows 10 (64 bit) operating system had been downloading a 32 bit software package from the Epson website (despite me selecting the correct operating system for my printer on the Epson website). The problem therefore was with Epsons web engineer's poorly managing the Epson website.

I EVENTUALLY managed to explain the situation to Epson customer service (all of whom are based in Egypt and can't really understand proper English). After which they 'escalated' to a higher tech support and I NEVER heard from them again!

I managed to find a second hand original installation disc online (for my printers make and model) and got it working again!

However, I will NEVER use Epson again! They are a disgusting company who can't organise themselves to sort a basic issue (even when the printer is still under warranty)!

AVOID!!!

I bought an Epson XP2205 printer from Argos. What a complete waste of time and money, it will not connect to my computer and unable to print from phone as it is not able to connect to it tried the Epson helpline who just kept sending me a link to install it, they don’t seem to understand it was installed but still wouldn’t connect to WiFi. Wouldn’t give it any stars if that was possible

My projector broke for the second time, and despite six attempts, they failed to pick it up on time. They didn't call me back after I requested it, and when I finally spoke to the complaints team after three weeks, they argued with me about a fault that wasn't my responsibility. I'm shocked that customers buy from such a company.
I wish I had researched more before buying their projector. Getting through to them is a long process. I'll never buy from this company again and will contact the financial ombudsman.

I wouldn’t give this brand/company a one star review. Bought a printer which was replaced by Epson as it stopped working and it was replaced with a reconditioned printer.
Now this has only has only lasted 10 months and they have said warranty is valid for the original printer purchased which I find an absolute joke. I will not buying from this awful brand again. Stay away from these cheap poor quality products.

Brought brand new Epson WiFi printer last year, cartridges are full with the colour inks and it's printing in the blue colours only. Very disappointing. I used to had very old HP for years and it will print even after month and month I am not using it

Readyprint flex contract supposed to ensure I never run out of ink. Today I am chasing their customer support because despite the printer being connected, online, with up to date software, there was zero sign of an ink delivery, while my printer tells me it has run out of ink!!!! I contacted their support and after explaining the situation and the agent checking the issue, the call was mysteriously dropped. Phoned back and went through the same rigmarole, to then be told yes I can see your ink levels are well below the replacement order point. (20%) One colour is at 1%!!! I simply don’t understand how they can offer the contract commitment and then fail to deliver in such a spectacularly poor way. I am told it will never happen again but no explanation offered of how I can be in any way confident. My ink will take 2-3 days, I am told. I will have to go and buy some. Not good enough for a service which promises I will never run out and I need for business. Addition - they added a very small credit to my account but the ink promised to arrive did not appear the next day or even the day after - in fact their courier now says it will take 5 days to get here!!!! Amazon deliver overnight. Shockingly bad.

Appalling customer service. I ordered a printer, it was not delivered by UPS, despite them saying it had been. When I raised this with Epson they eventually gave me a refund for the item but in the meantime had increased the price of it by £70. When I asked them to honour the price I had paid they told as I had returned the item, I had to start again. Takes ages to get a reply and when you do it feels like they have no idea what to say that might actually be helpful.

Unfortunately, there are no options to give zero stars. I set up the printer and it didn't work, so they told me to keep doing nozzle head checks until the ink ran out. I had to wait another week for ink to arrive, and even though it was meant to be three months free, they have charged me for having to do these prints.

I have barely been able to use this printer in the month that I have had it, as now they are saying there is an issue with my payment method when there isn't. Their customer service is appalling, and they can't even listen properly.

I bought an Epson XP5200 printer from their eBay store. The Epson listing for this printer included (and still includes) the following wording which is in bold and underlined; "Product supplied with one FULL set of Epson ink cartridges". It wasn't, it was supplied just with a set of very low content setup cartridges. I have had a long email conversation with Epson about this and one of their CS reps even told me they would send me "....the missing ink pack as originally promised" but was apparently subsequently overruled. They have flatly refused to correct this or even acknowledge that their advert is misleading. It was the 'full set' statement that led me to choose this printer. Diabolical behaviour from a large multinational company and consequently this will be my last Epson purchase.

Edited a couple of weeks later to say that Epson actually blocked my email address from their 'Epson Level One' mailbox. Make of that what you will