Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Voir plus
L'entreprise a répondu
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Voir plus
L'entreprise a répondu
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Coordonnées de contact
30 Fenchurch St, EC3M 3BD, London, Royaume-Uni
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excellent
2 k avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful
June was very helpful in handling my claim and it was pretty straightforward.
23 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Friendly and efficient service
Friendly and efficient service; guided me through each step of the claim process which made the experience more personable.
23 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
customer service 1 star
customer service 1 star
claim department 1 star
claim progress and repair 0 star
3 mars 2026
Avis spontané
Réponse : ERS
Hi,
We are sorry to hear about your recent experience with ERS. We have requested some further information from you via Trustpilot so that we can look into this further for you.
Thanks,
ERS Team
Calm pleasant reassurance that my claim…
Calm pleasant reassurance that my claim is being handled
23 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
5 stars
Going through a really hard time at the moment and Emily was reassuring and so helpful a wonderful company and service was helpful 5 stars
23 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Friendly and efficient.
20 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
ERS is always a great company to deal…
ERS is always a great company to deal with. You get to speak to a real person and they are always so helpful, polite and friendly.
18 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I called to see if the claim form I…
I called to see if the claim form I sent had been received and it was confirmed it had not and Lisa Picton took the details and set the claim up over the phone and made the experience quick and easy and she was very friendly and helpful.
17 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
First Class Service from June Denis
First class service from June Denis in the new claims team, always a pleasure to hear her lovely voice and always happy to help. Keep up the good work June.
16 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very professional and helpful.
12 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
POLITE AND EFFICIENT REPRESENTATIVES…
POLITE AND EFFICIENT REPRESENTATIVES WHO HELP AS MUCGH AS THEY ARE ABLE
12 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I would just like to take time out to…
I would just like to take time out to thank Jayna for your help today
Running through what was going to happen what needed to be done
So once again thank you very much
Brian Hopkins:-))
10 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June Dennis helped me complete my first…
June Dennis helped me complete my first ever claim. She was very patient and very pleasant to speak with throughout the process. Thank you very much for your help.
5 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Stay away
Theft on the 30/31 of December made loads of calls then sent to a company call Brown sword very rude made you feel like a criminal no compassion at all at one stage when I spoke to them it came across that I was lying i made complaint I was offered a £75 good will gesture which I refused all I want is my claim sorted just had call today to say still being investigated no time frame given total unreliable not professional 2 months with out a vehicle and counting
More public transport costs they don't care stay away
31 décembre 2025
Avis spontané
Réponse : ERS
Hi,
We are sorry to hear about your recent experience with ERS. We have requested some further information from you via Trustpilot so that we can look into this further for you.
Thanks,
ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Great experience from June Dennis
3 mars 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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