Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
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Lisez les avis des autres
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Voir plus
L'entreprise a répondu
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Voir plus
L'entreprise a répondu
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Coordonnées de contact
30 Fenchurch St, EC3M 3BD, London, Royaume-Uni
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excellent
2 k avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It was handled professionally with a…
It was handled professionally with a very friendly member of staff.
26 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Impressed with customer service
Lisa was extremely professional and efficient.
24 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Helpful advice and care.
23 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Emily who spoke to me was very helpful
Emily who spoke to me was very helpful, she answered my stupid questions and made the whole process a very easy experience for me. Great service
20 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Agent was very professional
Agent was very professional, helpful and calming. Took the information in a safe and effective way
19 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
5 stars
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patience, and made everything feel easy and stress-free. Her positive attitude and genuine care stood out.
18 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
ERS understood my problem and was quick to solve it.
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the predicament I was in. She was knowledgeable, warm, kind and a tremendous help throughout. They say you can’t find the staff well she’s definitely a keeper.
Thank you
G
13 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very Proffessional Handling
I was very impressed with the way I was proffessionally handled during my call. The claims handler June Dennis was extremely patient and helpful. A very good experience to a semi traumatic situation on my side. Thank you.
12 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lilly was really calm and helpful
Lilly was really calm and helpful. She explained the process well, and I felt confident all would be OK.
We wanted to think about one of the options so she gave us time to think about it, then we rang her department back.
All in all, a very stress free experience
12 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Lovely lady on the phone
Lovely lady on the phone. Absolutely great custeromer services. Very helpful
11 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
First class treatment today handling a…
First class treatment today handling a claim. Thank you
9 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June
June, was very efficient and has dealt with my claim in a professional manner.
6 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The lady I dealt with was really helpful
2 février 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
I received great customer service and…
I received great customer service and the advisor was very helpful. Highly recommend.
27 janvier 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Made the process very easy to understand
Made the process very easy to understand
27 janvier 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely fantastic Lisa was calming…
Absolutely fantastic Lisa was calming thoughtful and incredibly helpful. This is the first time I have had to do this and I was very worried if I knew that somebody like Lisa was going to be the one I spoke to I would not have been worried at all. Regards, AI Shewan.
26 janvier 2026
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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