Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
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Lisez les avis des autres
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Voir plus
L'entreprise a répondu
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Voir plus
L'entreprise a répondu
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Coordonnées de contact
30 Fenchurch St, EC3M 3BD, London, Royaume-Uni
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excellent
2 k avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Waste of space and time
Waste of space, my daughter has given me permission to talk on her behalf due to a health issue, every single time we call they cant find the authorisation and refuse to speak to us! They assume that the owner is the driver without even asking, even though they are not on the policy.
UPDATE! Now the 4th Feb and still not had a call, not that I was expecting them to honour their words!
15 décembre 2025
Avis spontané
Réponse : ERS
Hi Glenn,
We are sorry to hear about your recent experience with ERS. We have informed our customer services team and we will be in touch as soon as possible.
Thanks,
ERS Team
Terrible slow service
Terrible slow service. Took me 60 days to get paid for my car, then is was short over £1,100 and i had to wait to get that extra.
27 novembre 2025
Avis spontané
Réponse : ERS
Hi Stephen,
We are sorry to hear about your recent experience with ERS. We have requested some further information from you via Trustpilot so that we can look into this further for you.
Thanks,
ERS Team
Very good 10/10 for service
Very good even with a bad line June Dennis provided all the necessary information & answered all my questions with understanding & courtesy. Registering my claim that I had no idea of how to proceed 10/10
11 décembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very professional!
Lisa was very clear in explaining the process of how my claim will proceed. Extremely helpful, professional and very pleasant to deal with. 5 star service!
11 décembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Excellent service ad an easy process to…
Excellent service ad an easy process to understand
11 décembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Swift and easy to deal with.
10 décembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Absolutely disgusted- stolen vehicle no payout !!!!
Absolutely discusted with the way they treated us. We had our Truck stolen from our yard on our own premises, we were present watching our truck being stolen and ERS refused to pay out because I left the keys in the truck as I was using it 10 minutes before. They took 5 weeks to come to the wrong conclusion then it was found by the police burnt out and ERS decided to take responsibility for it in the end !!!!! Glad to take your premium but not prepared to pay out - in the case of an un for seen circumstance !!!!!!!!!!!!
8 octobre 2025
Avis spontané
Réponse : ERS
Hi Lucy,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team and have been advised that this has been resolved. Please reach out to Complaints@iquw.com if you have any further concerns.
Thanks,
ERS Team
Polite, proffessional and helpful
June was polite, helpful and understanding. great customer service!
8 décembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was l great
June was l great. She elivated an already difficult time. We got through the process quickly.
2 décembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
clear question with high respect and…
clear question with high respect and good listening to me. They do all to make me understand before answering.
Happy for this service process.
1 décembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
MJ was very helpful and was very good…
MJ was very helpful and was very good and answering any questions. great to deal with 👍
26 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very happy with the service provided
Very happy with the service provided
26 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Contacts were helpful in explaining why…
Contacts were helpful in explaining why questions were asked and experience was swiftly dealt with.
26 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Great customer service
26 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Chiara was friendly
Chiara was friendly, patient and clear on the questions, which enabled the two of us to sort out my accidental damage claim efficiently.
Thanks Chiara
Regards
Chris
25 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
A 5 star review..well deserved
June was very helpful and professional..she took all the details..clarified them with me and told me very articulately what would be the best course of action ..obvious this can be a stressful time making a claim ..but she guided me through the whole process...5 star review well deserved
24 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The person to whom I spoke was…
The person to whom I spoke was friendly,professional and understood exactly why I was phoning and what the problem was.She then dealt with it swiftly and very business like.
20 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
June was very polite
June was very polite, professional and reassuring during the call today, very easy to deal with and talked through everything with me
20 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
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