Chiara was easy to deal with, helpful, patient and understanding. Explained everything in simple terms, easy to understand. Didn't take up too much time.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
June was an absolute pleasure to deal with. She was warm, friendly, and incredibly helpful throughout the entire experience. She took the time to listen carefully, answered all my questions with patie... Voir plus
L'entreprise a répondu
Sharing appreciation for the company ERS. Admittedly I made a mistake with my claim in the beginning. However, after speaking with a wonderful colleague (J) she really listened and understood the p... Voir plus
L'entreprise a répondu
I had a bad experience when having a new windscreen fitted through my insurance using national windscreens. When contacting ERS they was extremely helpful in resolving the issue swiftly. Big thanks... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For these people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs. We are at the start of a period of profound change in the motor world. Vehicles are more connected, intelligent, and accessible than ever. It is thought that by 2050, transportation will be dramatically different in urban areas, as more and more people opt for shared travel / shared ownership, and Mobility as a Service (MaaS) takes shape. As the UK’s largest specialist motor insurer, we have immersed ourselves in this changing world, learning and adapting to provide our brokers with the insight and specialist cover that their clients require along the journey of future mobility. Our new Class of business, Motor Innovation is designed for the vehicles of tomorrow; from autonomous cars and connected vehicles to insurance embedded into platforms and insurance cover for limited durations Discover more at ers.com
Coordonnées de contact
30 Fenchurch St, EC3M 3BD, London, Royaume-Uni
- communications@ers.com
- www.ers.com
ERS Insurance Products
4,6
Excellent
2 k avis
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
The advisor was professional
The advisor was professional, listened well and communicated clearly
17 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful…
June was very helpful and explained everything clearly, I felt like I was in safe hands
12 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Straight forward and easy communication
10 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Very helpful and guided me through the…
Very helpful and guided me through the process in a calm and efficient manner
10 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Jacob was a very helpful and…
Jacob was a very helpful and understanding agent. He explained the process clearly and was very sympathetic.
6 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Prompt and helpful
5 novembre 2025
Avis spontané
Réponse : ERS
Hello,
Thanks for taking the time to leave us a review. We're glad to hear that you are happy with our service.
The ERS Team
Possible CCJ to be issued.
6 Days ago you said Customer Service dept would be in touch???
You failed. You do not answer my emails??? Your company owes me £1050.00. 21st October ERS accepted liability for your insured negligence... 2 weeks later and I am still waiting for MY MONEY.
You have until 7th November 2025 to settle this matter. I will look for redress by seeking a County Court Judgement without further contact with you.
5 novembre 2025
Avis spontané
Réponse : ERS
Hello Paul,
We are sorry to hear about your recent experience with ERS. We have notified our customer service team on 06.11 to get in touch and help resolve your complaint. Please reach out to Complaints@iquw.com if you do not hear from them.
Thank you.
ERS Team
very helpful as ihave only gone with ers
31 octobre 2025
Avis spontané
Efficient response
Reported incident but didn't want to make a claim. Agent fully understood and noted incident and sent email to confirm. Very efficient.
22 octobre 2025
Avis spontané
Call handled well
Call handler Roxanne was great, just unfortunate that she didn't have access information given the day before and I had to explain again
30 octobre 2025
Avis spontané
Helpful call handler
Helpful call handler and clear information confirmed to us.
30 octobre 2025
Avis spontané
I had the pleasure of speaking to…
I had the pleasure of speaking to Kayleigh this morning. I had to get different pieces of information and Kayleigh was not only polite but patient and made me feel at ease, made the process easy and comfortable. A pleasant and polite worker you have.
Thanks Kayleigh
30 octobre 2025
Avis spontané
Further to our recent RTC with a…
Further to our recent RTC with a company vehicle, the Insurance consultant contacted us for an overview of the incident. He was very helpful and courteous during our conversation and keen to move matters forward.
I would recommend ERS as an insurance organisation.
29 octobre 2025
Avis spontané
Very friendly and straight to the point
28 octobre 2025
Avis spontané
quick FNOL experience
quick FNOL experience
June was polite and helpful.
28 octobre 2025
Avis spontané
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