Evans Halshaw - Citroen and Vauxhall Mansfield Avis 

I THINK NOT GIVING YOU A TIME SLOT OF SAY MORNING OR AFTERNOON IS UNREASONBLE

The customer service received was very good

Booked in and confirmed by home for a two hour slot on arrival told it was all day had no transport home service staff not bothered about my situation had to finish up booking a taxi and having to pay for it . Disgusting way to treat disabled customers

Following our initial telephone enquiry and subsequent visit to Evans Halshaw Mansfield, we couldn’t be more impressed with the outstanding service we received.
From the moment we arrived, Lewis, our Sales Executive, was professional, personable, and genuinely friendly. He immediately put us at ease and made the entire experience enjoyable and stress-free. We test drove two cars and nothing was ever too much trouble. Lewis had full knowledge of both vehicles and was able to answer all of our questions confidently and clearly, without any sales pressure whatsoever.
The whole process was smooth from start to finish, and incredibly, we drove away the very same day in our new car! Lewis efficiently handled all the paperwork and even arranged the temporary 5-day insurance cover for us, making everything completely hassle-free.
We couldn’t be happier with the service we received and will certainly be returning for any future purchases. We highly recommend Evans Halshaw Mansfield and especially Lewis for such a first-class customer experience.
Thank you again,
Jayne and Brian

Having just days earlier witness my daughter experiencing the worst time ever with a “car supermarket” Tom and Luke at Citroen Mansfield were completely brilliant to deal with from initial enquiry to collection of a lovely 2008 Peugeot.
Can not recommend them highly enough. Fantastic communication and customer service , we are far from local but would 100% deal with them again.
Thanks Guys really appreciated.

Left arm doesn't know what right arm is doing

Myself and my wife bought a car with a part exchange from here 2 weeks ago...when initially viewing the car (71 plate, Toyota yaris hybrid) it was terrible weather, with snow and ice on the ground. I had a quick look around the car but never noticed a hole/gouge in the rear bumper, until I went to collect the car after doing the deal.
I spoke with Lewis Whitbread the sales executive dealing with this and he said he'd see what he could sort out. Tbh I didn't expect much from this as I should have noticed it on initially viewing it... but would have been disappointed if the damage was not fixed also.
Lewis has been brilliant throughout the purchasing process, making it easy on the day of collecting and quick.... as I hate hanging around car dealerships lol. He also kept in contact with us regarding the damage and sought an answer from his line manager.
Lewis told us to bring it in for the damage to be sorted, which we were very happy about... though due to the degree of damage I was sceptical about how it would look afterwards.
However the body shop did a fantastic job and you can't even tell it was there now. It looks like a new bumper.
We'd like to thank Lewis Whitbread for making this such an easy process and for sorting all of this out for us.

Pleasant and helpful staff

After 10 agonising months of fighting for my rights, I have won the case and I was honoured what should have happened when I purchased a brand new vehicle from Evans Halshaw Mansfield which I discovered later had faults, one of which couldn't be fixed. Both, the dealership and the financial company, take the money and run, bullies. My message is: stand up for your rights, don't get bullied. At the end of many stressful months, with the help of the Ombudsman, I was able to return the vehicle and get my money back. I would have given a zero rating but there is no option.

Buying car was made easy. Was kept informed by Lewis through the process. Nice selection of cars in stock. Would recommend.

Very good no problem with it

From start to finish the service has been excellent. Lewis and Alan are a credit to your Dealership, there was no pushy sales and all the add on purchases were explained in great detail in fact we purchased them all. I highly recommend this Dealership to anyone who is looking for another vehicle.

Good service from Ben on the service desk

Simple recall repair NY5 & the van was working perfectly fine when dropped off & had only had it's MOT & mini service 3 days before, when collected dashboard lit up like a Christmas tree with engine lights warnings & they wanted to charge me £159 to do the diagnostic testing for problems which have occurred while in their care. Absolute joke, & when asked to speak to the manager he wouldn't come out of the back but sent the young lad back out again to face us. Customer service non existing, not bothered that a free recall could potentially cost us £100s ..... Merry Christmas NOT!!

Bought a car from Jordan, it was an easy, smooth process. Jordan was very informative and had the answer to all my questions and nothing was too much. 5* customer service, really recommend Jordan!

Myself and my partner have bought a car from this garage, a stunning qashqai, offers us everything with a small family, special shout out to the salesman Jordan, who was extensively knowledgable on the car, made the test drive as comfortable as possible, demonstrated all aspects of the car, and made me and my partner feel at ease. Would 100% recommend Jordan if you are looking for a new car. Thanks again Jordan and team!!

I booked my Berlingo in after getting a recall letter, when I arrived at the time agreed the service staff had no record of my booking, they did however take it in and told me to expect it back later that day (Thursday), On checking later in the day I was told half of the job had been done and I could collect it the next day, the following day came (Friday) still not complete, hopefully Monday or Tuesday due to a computer fault, on ringing Tuesday evening it was still not ready, the lady from the service dept rang very apologetic to say it would be ready on Wednesday, because of the trouble it would be returned fully valeted, I finally collected the car today (Friday) and guess what, no valet. The car had been in over a week for a routine recall, whilst I have no issues with the service desk staff, they did their best and were very pleasant throughout but it gives me no confidence in Evans Halshaw for future use

Very professional, seamless process

Have already left a review about the shocking customer service from this dealership, but this proves it was a genuine review and incident regarding the atrocious service received with no one taking ownership of the issue and me having to chase any information or even get the repair made even though it was within the cars warranty period.
I don't think anything I suggest would improve the dealership as they seem apathetic to any customer needs.

Bought a car from here in July. Engine seized in September, car taken back to dealership and now nearly 2 months later I'm still waiting for car to be returned to me. No communication from dealership, I have to chase any information, had to fight to get a courtesy car which I got nearly a month after taking car back. No one takes ownership of issue. No response to online complaints form submitted.
I would avoid using this company if possible. Cars are cheap for a reason.