EWI Store Avis 

Our delivery was damaged more than once by the third party courier which was very disappointing but the EWI store customer service was brilliant. Sushmita especially, she was professional, prompt and friendly, she arranged for replacements to be sent out next day. Our experience with the delivery was not great. We did not get the product we wanted as each delivery was damaged and unusable but I could not fault EWI store as we were given a full refund. In the past we have not had any issues and I would buy from EWI again.

Fantastic customer service - had an issue with an item damaged by courier. Amber, customer service executive solved the problem really quickly, great communication, fast resolution. Thanks very much.

Very easy to the contact company, who set up an account for me so able to offer some good discounts and advice. Quickly quoted my materials and all delivered on time.

Great Service and good lines of communication through order process to delivery on site

I have ordered a few products from EWI store and they have always been prompt and professional. When one of the items was missing, they couriered out a replacement next day without any fuss. I only wish the couriers (or whoever hands over to them) would look after the boxes a bit more as some of the things turn up looking worse for wear, even if they aren't damaged.

i just stumbled across this company on google a the reviews where quite good, then a lovely lady tops it up with her telephone manners ( Dena ) thanks alot dena you were a great help today.

Great customer service and products. Highly recommend.

Mariusz has been one of the most helpful professionals I dealt with in purchasing building materials products. Will gladly recommend him.

Absolutely satisfied with the EWI Store products specially withe consumer service, a big thanks to Mario for being so helpful and professional, so fare the best consumer service I’ve spoken with.

Solid brick external wall insulation done. Very good specialist in insulation. Project done very well, on time with minimal disturbance to the household and quite tidy. Prices as market rate but quality very good. Definitely I would use them again. Recommended

Rating: ★★★★★

I am writing this review to wholeheartedly express my immense satisfaction and deep appreciation for the outstanding services provided by EWI Pro. As a loyal and regular customer, I run a reputable insulation rendering business, RendEco, and EWI Pro has played a crucial role in contributing to our success.

The standout quality of EWI Pro lies in their fantastic service. From our very first interaction, their expert team has shown consistent professionalism, helpfulness, and a clear dedication to their clients. This level of quality service is difficult to come by these days and EWI Pro demonstrates it flawlessly.

In terms of staff, the EWI Pro team is simply amazing. They possess in-depth product knowledge and take time to understand our unique needs. The assistance they provide is always punctual and the advice, always valuable. This level of care and attention only amplifies the convenience of working with EWI Pro.

EWI Pro also excels in efficiency with their fast, reliable deliveries. The punctuality with which they operate is beyond impressive, never leaving any room for delay or inconvenience. It's apparent that EWI Pro understands the importance of timely delivery in the dynamic world of insulation rendering.

Another significant aspect that sets EWI Pro apart is the superior quality of their materials. I can attest to the fact that they supply the best quality products available on the market. From insulation materials to rendering supplies, everything provided by EWI Pro is top-notch, contributing significantly to the seamless execution of our projects.

So, if you're searching for a trustworthy and high-quality insulation rendering supplier, look no further. EWI Pro is your ultimate destination for all your needs. I can say without a doubt that our experience with EWI Pro has not only met but exceeded our expectations in every way. Their service is simply second to none, and I would highly recommend them to any business in need of superior quality insulation rendering materials and stellar customer service.

Keep up the great work, EWI Pro! Your commitment to excellence does not go unnoticed. We at RendEco look forward to continuing our fruitful business relationship for many years to come.

Great service skills and communication from Marius.
My next agent.

I would highly recommend EWI pro Bradford store, our lads from MJK developments have done there EWI training at their facility, lead by Paul H who makes training, fun and light hearted while dropping knowledge to help us get a better understanding of all the systems and products. we had a brilliant day with a bunch of great lads, big thanks to Tyler cooper who’s helped me, someone who hasn’t done much EWI before, they have given us written specs for are jobs under tender and kept tabs on us making sure we are following the correct formula to get jobs spot on, an set us up on really good prices for are future trading with one another can’t praise this company enough for training and it’s quality materials that also spray lovely through the RITMO and silicon top coat machines cheers EWI pro and thanks
From Mjk developments Ltd Liverpool

Aside that all materials are of very high quality and next day delivery ,what makes this render supplier company different than other companies is their customer service (Mariusz) who was the most helpful at any times ,including on his day off,
He’s the main reason that I’ve stayed a loyal customer to EWI,
Thanks for everything

I had a very poor experience with a faulty product. I bought some spiral anchors (essentially, a wall plug for to allow drainpipes, alarm boxes etc to be attached to an insulated wall) from EWI store online. 23 pounds incl delivery for 2 packs of 10. It was a Polish brand called Klimas which I chose as a cheaper alternative to Fischer plugs which I've used successfully before.

The plug didn't work. Whilst it screwed easily & securely into (a test piece of) insulation material, it wouldn't cut through the rendered surface (rendering done only 4 weeks previously, render material also supplied by EWI store). Using a 5mm hexagon headed bit, the bit began to spin within the plastic anchor when I applied the torque necessary to cut through the render (a bit like an inferior quality wood screw might fail if the Philips head can't take the torque of an electric screwdriver). I was confident in my technique as I've used Fischer spiral anchors in my EWI surface previously.

I telephoned the Technical team at EWI store. They advised me to use a manual screwdriver instead of an electric one. I tried this, including with a different anchor from the pack, but had the same result - when I tried to break through the render, even with a pilot hole, the hex bit simply rotated within the plastic anchor which clearly didn't have a sufficiently strong internal structure.

I called the Technical team straight back. The same colleague told me that he'd ask a more experienced technician to call me & give advice. Hours and days passed - no call.

So I called one of EWI's stores, hoping for advice from one of the sales staff. We eventually discussed returning the product and I was told that I should bring them to the store. I was unable to do this as I don't live near an EWI store so asked whether I could return them by post, as I'd bought them online. After checking with his manager, the store colleague (who was very pleasant) told me that I could send them back to the EWI store at Aylesbury but that (i) there'd be a deduction for a 'restocking' fee; and (ii) they wouldn't be accepted in any case if the pack had been opened as they wouldn't then be resaleable.

I'll say that again..... they wouldn't be eligible for return if the pack had been opened - which, clearly, it needed to be, in order to establish that the product didn't work as it should.

So, I'm stuck with 2 packs of Klimas spiral anchors that aren't fit for purpose and am 23 pounds out of pocket. And I'm pretty sure that EWI store aren't complying with the Consumer Rights Act 2015 which seeks to protect consumers by requiring retailers to supply goods that are of satisfactory quality, fit for any purpose made known by the seller and as described. Or to make amends.

To complete my project, I bought a pack of Fischer spiral anchors from elsewhere which, of course, worked right first time.

If you're looking for a specialist store with a wide range of EWI products, I'm sure EWI store fits the bill. If you need an after sales service, look elsewhere.

UPDATE: Had a pleasant call 4 days later from Sushmita in EWI customer service team who apologised for the poor service and offered a full refund plus courier collection of items from my home. Thank you for good response.

I ordered a bunch of stuff for EWI from the website.
The website has the option for Material Calculator which is amazing tool. Got 12.5 % discount for my first order! They have unbeatable prices in my opinion. I done a lot of research before placing the order and I couldn't find something cheaper than what they offer.
After I place my order I got a phone call from Louise Sinfield which confirmed with the the hole order and also help me to find a replacement for one of the goods that they didn't had available at that moment. Took them 2 days to deliver the goods.
The driver was nice enough to help us placing the goods in our shelter.

We are very happy with the hole process , starting with the website( which has plenty of info if you wanna DIY) , customer service, driver delivering the goods.

I will be coming back with a review after doing the job on my house regarding the quality of material.

So far so good!
You guys are a great team!

Amazing service and smooth transaction!
Couldn't be happier with the outcome! If you need anything done, Michal Kwasnik is your guy!!! Highly recommended!!

Thank you Michal for all your help! We will be back for more business in the future

EWI Store is a company that supplies great quality render products that I use on a regular basis. My rep (Matthew Hall) and technical guru (Paul Christmas) are a fantastic part of the EWI Store team. They are quick to answer any issues I may have and are a great tool when customers need information I cannot give. The aftercare with EWI Store products is what I would say sets them apart from other suppliers and I couldn’t speak more highly of them.

From ordering too delivery was so smooth.cannot fault at all. Will be ordering again soon. Must mention the delivery driver Conner an absolute star polite helpful credit to you. Many thanks too you all.

Well equipped store, very helpful stuff, great communication and smooth transport.