Extended Stay America Avis 

Southfield Michigan

They couldn’t/ wouldn’t supply kitchen pots pans etc because “ people live here - I ain’t got nothing but some plates “

🤪

Stayed at the Schaumburg Convention center hotel in Chicagoland area for a week. I was so afraid to leave my room. There were drug addicts following me around constantly asking for money, cigarettes, lighters, food and rides. I washed my clothes once and was followed to laundry. They were walking the halls in pajamas, no socks or shoes. It was a total nightmare. I definitely wouldn’t recommend this place to anyone. Staff acted like it was a normal way there. It was a transient hotel. Their advertisement is bait and switch. Bad news!

We recently stayed at Extended Stay Newport Beach. The first thing you see is a 55 gallon drum as a trash can. There's no luggage cart because the customers don't bring them back. There is a man at the front desk wearing a black hoodie with a fishing baseball cap. No uniform. No name badge. Didn't know who he was and thought he was part of the cleaning staff. Found out later that his name was Robert.
We booked a suite for 3 days. The kitchenette was not equipped with any dishes, cups, flatwear, etc. Nothing. We noticed a placard letting us know to customize your kitchen and to please contact the front desk to make your selections and a dish package will be delivered to your room. Called the front desk only to find out that they had run out of everything and nothing was available. Tina had just come on shift and said that she'll put stuff together for us. After what seemed like an hour waiting I called the front desk and Robert answered. Told him that Tina put something together for us for the kitchen. He said it's here and that I'd have to come and get it. The dishes and flatware cups and bowls were wet so apparently Tina had to wash them. The kitchen faucet was so old and sprayed from the sides. The refrigerator had rust spots all over the outside of the freezer door.
The bathroom did not have the little bottles of shampoo or conditioner. I called the front desk and was told that they do not put those in the rooms. Shampoo was available and that we'd have to come and get it. The hair dryer in the bathroom wall was about to fall off. The bathroom fan was LOUD.
The entire floor area was filthy. Not dusted or mopped
The headboard was dirty. The bed had sheets and a sheet like bed cover, no blanket. Usually a hotel leaves a blanket in the closet. Not. Called the front desk again for a blanket. This time Jonathan answered and he was nice and respectful but also said there's one at the desk that you can come get..sigh. At least Jonathan was wearing a uniform and a name badge. Oh and on the first floor there seems to be some very smelly people because the hallway smelled like armpits.
So moral to this review, don't stay here or stay here only if you don't mind a filthy hotel and love cleaning and don't care for customer service.

Had a reservation for a Sat. Showed up about 5:30pm and I was told that since I only had a one night reservation I would not be able to check in. I asked about any charges and was assured that I would not be charged.
Two days later I have been charged and am being told that I was a no show and they only will put in a case to see IF I Might get a refund in a week.
This is completely absurd and will never use this company again.
Worst Service Ever

If I could give it a less than 1 star I would. The general manager Stuart at the Denver tech center location apparently does not train his employees how to check identification before handing out door card keys. I went up to front over my key not working and a guy walks up ask and received someones key hopefully it was his room.

We stayed at the Durham, NC, location for our daughter's graduation at Duke. The hotel and staff were so horrible that I wouldn't allow homeless people to stay there. There was black mold in the bath, an almost useless kitchen, dirty, disgusting carpeting, no promised breakfast, a smoke alarm missing the smell of cigarettes, and someone tried to break into our room in the early morning. Disgusting!
The good news, management did give us a complete refund.

Beware of unusual PII data collection with Extended Stays American Hotel
Review of Extended Stay America - Lexington Park - Pax River

BEWARE of booking and paying for stays at Extended Stays America hotel chain for future reference. Their manager at the Lexington Park location stated that the company policy required hotel guest to present valid ID not only for the registered guest but for all your family members in your party above 18 years old regardless if they don’t carry one or not. They are required to scan a valid ID, either a drivers license or passport and keep electronics copies of all your group’s ID. When I refused to provide my other family member’s ID for them to scan, I was denied the stay for the night on my fully paid reservation for a room. I had to notify my booking service to request a refund and drive away to another town to get a night stay. This policy was not explicitly stated in their website or booking policy. I contacted the manager , the customer care hot line and they refused to address this issue at a higher level except stating that they would offer a full refund at the request of my booking agency. They can not or will not notify this complaint to corporate for this unreasonable policy that I have never encountered at any other hotel chain before. I also think this situation should be considered an invasion of privacy for a company to gather unnecessary PII information that can lead to future identity theft opportunities.

This place is disgusting. Blood and stains on sheets, section 8 residents living here. They wont refund me dir the remaining time here until the manager hets here and its been hours and he is not here. Run from this place.

I have stayed at this hotel they are not taking care of anything as their hotel is totally dirty no good room cleaning no problem service.
And when we raised a complaint, we were thrown out of the hotel as soon as we complained. They are compromising the customer's health. Even they are serving breakfast to their relative guest.
I have some pictures of how their linens are dirty my whole family came from India and we were forced to live in that contaminated room compromising over health.
And the general manager lady threw me out of the hotel by calling the cops just because we were complaining about cleanliness.

I arrived at America Suites about 8:30 am in Orlando, FL on Commodity Ave. I was told there was no early check in available. Check in was at 3:00 pm. The clerk didn't offer to store my 1 carry on until check in. I ask where could I stay until check in. She pointed to four chairs in the small lobby. I then asked where's the bathroom. She replied "We don't have a bathroom. I really needed a bathroom and asked if I could use one. She said," You can go across the street." ACROSS THE STREET, WHERE? I then said I have to find another place to stay. She left the desk. I saw a lady who worked there and asked for a bathroom. She said, "Follow me." When we started for the bathroom, the clerk came out and said we don't have a bathroom. The lady look confused and told me, " I guess it isn't working". The clerk didn't tell me it was out out of order. She simply said, We don't have a bathroom. Her demeanor was I don't care if you have to go to the bathroom. I canceled my reservation and booked at the Hampton Inn on 7500 Futures Dr. I'm a 75yr old woman and have never experienced such rude manner at a hotel. I do not recommend that you stay at this hotel. Btw.. I was a Certified Meeting Professional and understand the Hospitality Industry very well.. I can supply my reservation number upon request.

Location, Willow Street in Long Beach Ca. Worst place I’ve ever stayed for $175 could not sleep at all. The hotel smells like animals. Even the stairwell in a non-smoking hotel smells like cigarettes and to top it off noise through the whole room the whole night. don’t stay here stay somewhere else. And they say they provide a breakfast well, it’s a bag of oatmeal and a coffee and a juice

Main issue was the shower. The cold water did not work, the hot water was so hot it burned to touch and the shower temperature could not be regulated. When front desk was told, the desk clerk said sorry they will have maintenance look at it tomorrow. I need to shower at 4 am this is not going to work.
Door knob leading into bathroom was broken, not there.
Smoke detector was hanging by wires from ceiling.
Checked out a day early and when asked for a refund for the night not used, told to contact the booking agency, asked for a refund and told no by hotel for night not used. When talking to clerk at front desk manager walking into area, asked are you manager, nodded yes and tried to tell her about experience and she just scurried into her office refusing to speak with me. I would like the one night refunded since we left early.
I have pictures I can share also of the missing door knob and the hanging smoke detector

Where do I start! DO NOT STAY HERE
I'm homeless and I stayed here for a month and a half and at first it seemed great until....
Constantly having people peer in my window (I'm alone with my dogs) or males following me to my room, there are people here prostituting, frugs, theft and vandalism on a daily basis. They never have any type of security in place like security camera or more law enforcement. I've complained so many time that I ended up having anxiety issues causing me to throw up daily now.
The STAFF: While the District Manage live above the office, they act like they have their best interest for the residence but far from true. I have tripped 2-3x now down the stairs after requesting several time to have the first floor since my dog is handicap and I have to carry the 60lbs dog down the stairs 4-5x a day. My keys constantly are not working and I have to go get them reset, TV have been not working correctly since I got here to include the stove burner too, the room is nasty because they only clean what they can see and not clean under the bed, the chair or behind things. It's so dirty that I can see pure white from the dust. The grounds are bad too. There is so much trash and dog poop and they told me it not their responsibility to clean up since it the residence responsibility. I agree but it's your responsibility to keep the area from getting this backed up in trash too. There is a staff member named Kate that says she will have something taken care of but never does and then when I complained to management (Kris) she gave me the same excuses and told me to leave if I felt unsafe as to taking care of the issue at hand. Staff even fraternizing with the residence by telling them that Kate is dating the manages (Kris) son and that's why things are not being handling in a professional manner and we the residence are ignored. The maintenance guy is even smoking weed with residence while on the job, front desk staff chewing gum and blowing bubble when addressing customers. My dog was attacked by another residence dog off the leash and they allowed this person to stay and the dog is right back off the leash. They even steel from you if you accidently leave something behind and them come back for it. I witnessed this from a cleaning staff member that was cleaning my old neighbors room and there was backpack he left and wanted it back but told him they never saw it. I'm the one who brough up the backpack when I saw it and the black lady said she would give it to him. They told him they never saw it!!
This hotel never services your room if you stay longer than 2 week. Which by law you are required to clean a room after 2 week due to health standers. You are violating so many health codes it insane. There is never enough toilet paper either to where residence have now purchase their own to include cleaning products since the staff wont do it.
Shame on you for allowing this to happen. I even called corporate to file a complaint and NO ONE CALLED me back!!!! You'll be hear from the Attorney Generals office next.
Have a great day ESA

The hotel is ok but what made the stay great was Chris and Carrie. They are wonderful. They go out of there way to make sure everything is safe and clean and they are super pleasant to talk to. It is great to come home from a long day and see Carrie or Chris smiling always. And they made sure to tell me to have a great night at work to. So it is great. On top of that they are the reason I did not leave the gm is not very nice. Her and 2 other people thag work there all ways cussing and loud and rude. It is very unprofessional. The hotel at 4020 hauck rd sharonville Ohio. Someone needs to change most the staff there. But Chris and Carrie made the stay amazing when they was at the desk. I would give them a lot more then 5 stars. They are the best staff there and they really make my stay great.

The most disgusting, dirty, and unsafe place we have ever stayed at. Room reeked of smoke even no advertised as Non smoking. Missing light bulbs, old damaged items. No items such as coffee,hairdryer,utensils,cups or glasses. Unit is totally Empty. Felt extremely unsafe. Loud music all night and people came and went all night. We have photos to document sll of this.Prostitute hang out. Do not stay at 2311 Ulmerton Rd. Clearwater, FL. Location

Attempted to book a last minute stay. The booking would not go thru so I drove to the hotel o my to find out it was fully booked. I ended up sleeping in my car. Any reason they can’t let you know online there are no rooms?!

Stayed in Fridley MN. The first room was not cleaned. Looked like it was being worked on. Then the 2nd floor room had bugs everywhere. The desk attendant was very helpful, she checked several rooms on the 2nd floor. Then we went up to the 3rd floor. No rooms ready. 4th floor. Finally a ‘clean’ room. Haven’t seen any bugs. Crossing our fingers. Phone doesn’t work. Front desk can’t make change for a ten. But they have vending machines. Room smells funny. Hallways stink like icky cooking. My poor copd husband pushed that cart in and out of the elevator about 10 times before we found a room. The cart was a piece of crap. The alarm clock is missing the button to turn on the alarm. No carpeting in room and we have small dog. Beds too high and mattresses suck. Toilet yoo low. Good luck if you stay here.

I had to be moved out of one room to another because I was being bit and was bit in the second room as well and they trying to tell me I was the only one that complained Really!!! what you need to do is call a exterminator I know when I’m being bit so don’t insult my intelligence You have Bed Bugs !!!!!!!

This company won't even tell you how much they cost!

They get your credit or debit card number then they withdraw money. They won't tell you how much or when they withdraw money.

I've been in a Tampa room for five months. They have never cleaned it, despite promising to do so! They entered my room three times to install money saving devices and clean the air conditioning units.

However they failed to reinstall the air conditioning unit correctly allowing myriad flying bugs to invade my room.

For some reason they blamed the insects on me, despite I never leave food out, and I bought my own Swiffer to keep the room clean.

I have no problem with the employees, they are simply doing what they are told.

But the company (ESA) they work for does not care about the guests. I have so many reasonable complaints I do not have room here to document them

Just understand they will demand a credit/debit card and they will not tell you when they deduct funds, nor how much

The poor workers have no idea what is happening so do not blame them. They are generally good folks stuck working for a company that doesn't care about it's customers.

For example I've been in the same room for five months. They haven't cleaned it once.

We had a two night stay with two rooms at Extended Stay America in Greenville SC, Woodruff Rd location..We had an issue with one of our guest smoking in the room..they charged us 265.00..its a non smoking hotel. I get that..We did not expect the bed bugs and droppings they left on the sheets and pillows..We saw two bugs on one of the beds..the smells from people cooking in the hallway was sickening..the smell of grease and food..there were
children running around on the floor above us and across the hall..We let management know about the noise and smells..They did nothing..I wouldn't recommend this hotel to anyone who is staying a few nights for a getaway..The bugs are freaking us all out..